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Maxmodem

Capture But With Problems

Question

I have this problem, every time I press the blue "cature" button, an orange "loading" little window apears for just a moments, but just that, and then nothing happens.

How i make to open the capture window?

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24 answers to this question

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Start by doing a proper repair ;)

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where
Repair
is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

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I do it just like you said.

Still don't open. But if i press the button 2 times, this window appear:

 

That message tells you that you tried to opne the program a 2nd time when it was already open

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That message tells you that you tried to opne the program a 2nd time when it was already open

Yes, but before repair this message doesn't appear.

Still, I can't capture, What I do now?

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You do the Repair again - step by step.

 

You provide your PC spec based on these instructions ~ HERE

 

With that we will have a better idea ;)

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Ok.

Turn of the antivirus and the firewall.

And then repair.

Still the same.

And this are specs:

------------------

System Information

------------------

Time of this report: 2/4/2015, 21:12:48

Machine name: ADMIN-PC

Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)

Language: Spanish (Regional Setting: Spanish)

System Manufacturer: SAMSUNG ELECTRONICS CO., LTD.

System Model: 305E4A/305E5A/305E7A

BIOS: AMIBIOS Version 02QR.ME22.20120103.SKK

Processor: AMD A6-3420M APU with Radeon™ HD Graphics (4 CPUs), ~1.5GHz

Memory: 4096MB RAM

Available OS Memory: 2044MB RAM

Page File: 2033MB used, 2054MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

 

 

 

 

Edited to get rid of info not needed.

Edited by grandpabruce

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Your PC is under spec ~ your is 1.5 GHz whereas a 2.0 GHz is needed...

 

But that should not be the cause of your issue! Give me a little time to digest all that and I will post again ;)

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Don't worry, if is under spec, should not work anyway at the end.

I have other computer, that can actually record, but with problems in the audio and video. That’s why I try with this one. But now I prefer to make another third with those problems.

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For the PC that can't get Capture to start. Lets try an advanced repair...

 

This is extensive, but it what I suggest...

(Add Nothing! - Skip Nothing!)

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Download and install the
Uninstaller. Then run it in
Moderate Mode
to remove any traces of Roxio.

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure
nothing
is checked!

 

Right click Setup.exe and select Open.

 

Allow it to Check for Updates (this is for Roxio not Windows)

 

Use the Default Locations!

 

When the Install competes, turn your AV & Firewall back on and reboot.

 

For the other... What are you capturing from? How?

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With the first computer I do exactly what you say. Now an error message appears, and after close it, appears again in other window (Attached both screenshots)

With the other computer, I can solve the brightness problem with the options, but the audio still sounds bad and deformed, and very low. This audio problem occurs only in the video file, in the TV and in the actual recorder program sounds very well. I want to attach a video, showing you this, but this forum doesn’t let me.

Finally, we actually want to capture smash bros for the wiiu, with a component cable.

error 2.bmp

error.bmp

Edited by Maxmodem

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I have asked some others to look into the messages...

 

For the Wii, a possible Solution is to set your Video Card to Single Display Performance Mode: HERE

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First PC ~ that cleared the errors, no do the Repair again ;)

 

Second PC ~ you can turn up the Audio Volume in the Capture Screen. You need to test that one with a different source. A DVD or BD Player OR since you are using Component with that one, just add a different White/Red Audio to the RGC from any Audio Source.

Edited by Jim_Hardin

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Ok, the problem with se second pc, is the i don't actually have any other component.

I notice the the sound start well, but after some seconds "Retard". ¿That mean something?

Edited by Maxmodem

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That could indicate that as the overworked cpu heats up, it cannot keep up.

 

It is a PC issue and there isn't anything that can be done to make an under spec PC perform better :(

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Ok, then I just need a new CPU?

 

Before I would plunk down the money...

 

I would find a friend and ask them to test it on their PC (assumes it meets specs). Then go from there ;)

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Ok, I tried with a computer of a friend, with a CPU intel core i3 3.5 GHZ.And work perfectly.

I was planing buy a new CPU for playing pc games anyway, so don't worry.

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Reminds me of the 80's ~ every new game I bought required a new PC :huh:

 

You would think a 1.6 MHz with 2 MB of RAM would have run everything in the world... :lol:

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Ok, work OK with the new cpu. But it see a bit "yellow". Tha same happen before, so i supose is related with the capture device.

Not sure? Where is this 'yellow'?

 

Was it there when you tested on your friends PC?

 

If you are hooked up with Component, you can adjust the color for your Preview/Capture.

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