SAmbro Posted February 8, 2015 Report Share Posted February 8, 2015 I had a laptop crash so had to rebuy Creator NXT 3. One of the primary uses is Audio editing and Conversion from Wav to MP3. WAV is 2822 kps. The old install worked, but this will not read the in any of the programs. Version is NXT Pro 3 version 16.0.50.1. No updates available Side complaint. Email for registration did not have a support code and since I paid with paypal it is IMPOSSIBLE to open a warranty ticket.] Help please. I need this to work. Link to comment Share on other sites More sharing options...
cdanteek Posted February 8, 2015 Report Share Posted February 8, 2015 Hello could you cut a five megabyte (WAV is 2822 kps) and email it to me please? I'll send you a email address in a PM Personnel Message the envelope at the top right of the page. Link to comment Share on other sites More sharing options...
SAmbro Posted February 8, 2015 Author Report Share Posted February 8, 2015 Not easily. I can't edit the WAV, so I can't get to 5 MB. The software I use for editing the WAV is Roxio and it doesn't work. Link to comment Share on other sites More sharing options...
Beerman Posted February 8, 2015 Report Share Posted February 8, 2015 Audacity is free and will edit wav files but are you saying Sound Editor won't work for you? Link to comment Share on other sites More sharing options...
SAmbro Posted February 8, 2015 Author Report Share Posted February 8, 2015 Sound Editor and Converter both work, but does not recognize the Audio file. Link to comment Share on other sites More sharing options...
Beerman Posted February 8, 2015 Report Share Posted February 8, 2015 See if it works in Audacity. If not, it could be a problem with the file itself. Link to comment Share on other sites More sharing options...
SAmbro Posted February 8, 2015 Author Report Share Posted February 8, 2015 Nope, I have tried to use WAV files that converted in the past (before reinstalling/REBUYING Roxio). The Wave's are fine. I just can't get this version to understand 2822 kps wav files Link to comment Share on other sites More sharing options...
SAmbro Posted February 8, 2015 Author Report Share Posted February 8, 2015 I can play the WAV with WMP but not in Roxio. Link to comment Share on other sites More sharing options...
cdanteek Posted February 8, 2015 Report Share Posted February 8, 2015 Nope, I have tried to use WAV files that converted in the past (before reinstalling/REBUYING Roxio). The Wave's are fine. I just can't get this version to understand 2822 kps wav files Go get a 24 (bits) X 44100 file! 16 (bits) X 44100 (fs) X 2 (channels) = 1411 kbps 24 (bits) X 44100 (fs) X 2 (channels) = 2116 kbps 32 (bits) X 44100 (fs) X 2 (channels) = 2822 kbps Link to comment Share on other sites More sharing options...
sknis Posted February 8, 2015 Report Share Posted February 8, 2015 Those wav files are probably 32 bit and Roxio will not work with them. cdanteek : Great minds at the same time ! Link to comment Share on other sites More sharing options...
SAmbro Posted February 8, 2015 Author Report Share Posted February 8, 2015 Why not? It used to work. The old version before the laptop crash handled them just fine. Why wouldn't Roxio handle 32 bit? It's supposed to be the top product out there. If it truly doesn't do 32 bit, can I get a refund? Link to comment Share on other sites More sharing options...
SAmbro Posted February 8, 2015 Author Report Share Posted February 8, 2015 So I mixed it down to 24 bit, 2116 kps and exactly the same thing. Now I'm totally confused. Link to comment Share on other sites More sharing options...
SAmbro Posted February 8, 2015 Author Report Share Posted February 8, 2015 I love how the technical support just goes around and around and you can't actually ask a question of Roxio. Used to think this was the greatest product but the more trouble I have with this new install the more I realize that this is nothing but a 2-bit company. Time to find a better product and never use Roxio products again. What a joke. Do they not realize that customers are one click away from picking the competition. Terrible customer support equals "never use them again" Link to comment Share on other sites More sharing options...
cdanteek Posted February 8, 2015 Report Share Posted February 8, 2015 So I mixed it down to 24 bit, 2116 kps and exactly the same thing. Now I'm totally confused. Post a screen shot of the properties of the 24 bit, 2116 kps wav file. Mixed it down with what? Link to comment Share on other sites More sharing options...
SAmbro Posted February 8, 2015 Author Report Share Posted February 8, 2015 Sonar X3 is my DAW. Exports out WAV. What do you know, I download Audacity and the free software works first try. Beginning to think Roxio is a piece of crap. Not sure what you want a shot of. The only other piece of data is size (50MB) and a category A. Link to comment Share on other sites More sharing options...
sknis Posted February 8, 2015 Report Share Posted February 8, 2015 You realize that this is not Roxio support; we are users who try to help people. If you just bought it, return it within 30 days. Creator has NEVER been able to handle more than 16 bit. That is why some audio cards like M-Audio would not work. Perhaps you are misremembering? Link to comment Share on other sites More sharing options...
Question
SAmbro
I had a laptop crash so had to rebuy Creator NXT 3. One of the primary uses is Audio editing and Conversion from Wav to MP3.
WAV is 2822 kps. The old install worked, but this will not read the in any of the programs.
Version is NXT Pro 3 version 16.0.50.1. No updates available
Side complaint. Email for registration did not have a support code and since I paid with paypal it is IMPOSSIBLE to open a warranty ticket.]
Help please. I need this to work.
Link to comment
Share on other sites
15 answers to this question
Recommended Posts
Archived
This topic is now archived and is closed to further replies.