SAmbro 0 Report post Posted February 8, 2015 I had a laptop crash so had to rebuy Creator NXT 3. One of the primary uses is Audio editing and Conversion from Wav to MP3. WAV is 2822 kps. The old install worked, but this will not read the in any of the programs. Version is NXT Pro 3 version 16.0.50.1. No updates available Side complaint. Email for registration did not have a support code and since I paid with paypal it is IMPOSSIBLE to open a warranty ticket.] Help please. I need this to work. Share this post Link to post Share on other sites
0 cdanteek 222 Report post Posted February 8, 2015 Hello could you cut a five megabyte (WAV is 2822 kps) and email it to me please? I'll send you a email address in a PM Personnel Message the envelope at the top right of the page. Share this post Link to post Share on other sites
0 SAmbro 0 Report post Posted February 8, 2015 Not easily. I can't edit the WAV, so I can't get to 5 MB. The software I use for editing the WAV is Roxio and it doesn't work. Share this post Link to post Share on other sites
0 Beerman 29 Report post Posted February 8, 2015 Audacity is free and will edit wav files but are you saying Sound Editor won't work for you? Share this post Link to post Share on other sites
0 SAmbro 0 Report post Posted February 8, 2015 Sound Editor and Converter both work, but does not recognize the Audio file. Share this post Link to post Share on other sites
0 Beerman 29 Report post Posted February 8, 2015 See if it works in Audacity. If not, it could be a problem with the file itself. Share this post Link to post Share on other sites
0 SAmbro 0 Report post Posted February 8, 2015 Nope, I have tried to use WAV files that converted in the past (before reinstalling/REBUYING Roxio). The Wave's are fine. I just can't get this version to understand 2822 kps wav files Share this post Link to post Share on other sites
0 SAmbro 0 Report post Posted February 8, 2015 I can play the WAV with WMP but not in Roxio. Share this post Link to post Share on other sites
0 cdanteek 222 Report post Posted February 8, 2015 Nope, I have tried to use WAV files that converted in the past (before reinstalling/REBUYING Roxio). The Wave's are fine. I just can't get this version to understand 2822 kps wav files Go get a 24 (bits) X 44100 file! 16 (bits) X 44100 (fs) X 2 (channels) = 1411 kbps 24 (bits) X 44100 (fs) X 2 (channels) = 2116 kbps 32 (bits) X 44100 (fs) X 2 (channels) = 2822 kbps Share this post Link to post Share on other sites
0 sknis 219 Report post Posted February 8, 2015 (edited) Those wav files are probably 32 bit and Roxio will not work with them. cdanteek : Great minds at the same time ! Edited February 8, 2015 by sknis Share this post Link to post Share on other sites
0 SAmbro 0 Report post Posted February 8, 2015 Why not? It used to work. The old version before the laptop crash handled them just fine. Why wouldn't Roxio handle 32 bit? It's supposed to be the top product out there. If it truly doesn't do 32 bit, can I get a refund? Share this post Link to post Share on other sites
0 SAmbro 0 Report post Posted February 8, 2015 So I mixed it down to 24 bit, 2116 kps and exactly the same thing. Now I'm totally confused. Share this post Link to post Share on other sites
0 SAmbro 0 Report post Posted February 8, 2015 I love how the technical support just goes around and around and you can't actually ask a question of Roxio. Used to think this was the greatest product but the more trouble I have with this new install the more I realize that this is nothing but a 2-bit company. Time to find a better product and never use Roxio products again. What a joke. Do they not realize that customers are one click away from picking the competition. Terrible customer support equals "never use them again" Share this post Link to post Share on other sites
0 cdanteek 222 Report post Posted February 8, 2015 So I mixed it down to 24 bit, 2116 kps and exactly the same thing. Now I'm totally confused. Post a screen shot of the properties of the 24 bit, 2116 kps wav file. Mixed it down with what? Share this post Link to post Share on other sites
0 SAmbro 0 Report post Posted February 8, 2015 Sonar X3 is my DAW. Exports out WAV. What do you know, I download Audacity and the free software works first try. Beginning to think Roxio is a piece of crap. Not sure what you want a shot of. The only other piece of data is size (50MB) and a category A. Share this post Link to post Share on other sites
0 sknis 219 Report post Posted February 8, 2015 You realize that this is not Roxio support; we are users who try to help people. If you just bought it, return it within 30 days. Creator has NEVER been able to handle more than 16 bit. That is why some audio cards like M-Audio would not work. Perhaps you are misremembering? Share this post Link to post Share on other sites
I had a laptop crash so had to rebuy Creator NXT 3. One of the primary uses is Audio editing and Conversion from Wav to MP3.
WAV is 2822 kps. The old install worked, but this will not read the in any of the programs.
Version is NXT Pro 3 version 16.0.50.1. No updates available
Side complaint. Email for registration did not have a support code and since I paid with paypal it is IMPOSSIBLE to open a warranty ticket.]
Help please. I need this to work.
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