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My Roxio Hd Pro Says No Signal In Red (Pls Help)



So i just bought my roxio hd pro. i was so happy when it arrived the other day. I even bought 2 new hdmi cables and i have the input and out put right . And i get no signal in red. So when the capture card is plugged in i cant play xbox becasue i get a no signal on my tv and when i try i get a blue screen but my resolution changes to 680p 72 Hz. I had the roxio hd pro last year and never ran into these issues. Its so disappointing.

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