juno Posted February 15, 2015 Report Share Posted February 15, 2015 I get this message when I want to get into Photo Suite or VideoWave, etc. followed by: Please re-install it. First I uninstalled Creator 11, then reinstalled it (in Windows8.1). That did not change anything. Then I noticed that the following files were missing in Program Files(x86) - Common Files - Roxio Shared : 9.0 and 12.0. So I copied these two files from my Window7 computer and pasted them into the Window8.1 computer. But that did not work. Then I downloaded the update of Service Pack 1, but that did not work either. Can anybody help ? Link to comment Share on other sites More sharing options...
grandpabruce Posted February 15, 2015 Report Share Posted February 15, 2015 I get this message when I want to get into Photo Suite or VideoWave, etc. followed by: Please re-install it. First I uninstalled Creator 11, then reinstalled it (in Windows8.1). That did not change anything. Then I noticed that the following files were missing in Program Files(x86) - Common Files - Roxio Shared : 9.0 and 12.0. So I copied these two files from my Window7 computer and pasted them into the Window8.1 computer. But that did not work. Then I downloaded the update of Service Pack 1, but that did not work either. Can anybody help ? What happened when you ran the fix, by Sonic Boom, in the pinned messages above your thread? Link to comment Share on other sites More sharing options...
Brendon Posted February 16, 2015 Report Share Posted February 16, 2015 Sorry, but Creator 2011 is not compatible with Windows 8.1 Here's a list (link) of Roxio software which is. Regards, Brendon Link to comment Share on other sites More sharing options...
juno Posted February 16, 2015 Author Report Share Posted February 16, 2015 Thanks, Brendon. I had not used Creator 11 for a few months. However, then it was working, and especially the Photo Suite was fine. So I suspect that an update to Windows 8.1 caused this problem. I will still try what GrandpaBruce suggested above. Link to comment Share on other sites More sharing options...
Brendon Posted February 16, 2015 Report Share Posted February 16, 2015 I wish you well, but please don't hold your breath while you try to make it work. Regards, Brendon Link to comment Share on other sites More sharing options...
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juno
I get this message when I want to get into Photo Suite or VideoWave, etc. followed by: Please re-install it.
First I uninstalled Creator 11, then reinstalled it (in Windows8.1). That did not change anything.
Then I noticed that the following files were missing in Program Files(x86) - Common Files - Roxio Shared : 9.0 and 12.0.
So I copied these two files from my Window7 computer and pasted them into the Window8.1 computer.
But that did not work.
Then I downloaded the update of Service Pack 1, but that did not work either.
Can anybody help ?
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