Another Me Too - Split From Mhijacked Thread

[Bob2015]

My problem is in trying to install Creator NXT Pro3 on a computer which has not had any Corell programs installed on it to this point. I am trying to install it in win 8.1. I started to get program interupted and failed install messages then issues with 0649 issues. I followed the knowledgebase resolution instructions but before I was successful I got the message Key used too many times. How can I get my key usage reset so I can continue to try and successfully install my product. My disks were delivered damaged and I had to get them repaired. My installs from the disk were unsuccessfull so I tried from my hard drive when I ran out of key usages. Any help would be appreciated.

[Jim_Hardin]

As a service tech don't you hate it when you give instructions then find a client goes off on a wild tangent

 

Short of Format C:\ (and you aren't far from that step ) I want you to try these steps:

 

 

Download and install the

Revo

Uninstaller. Then run it in

Moderate Mode

to remove any traces of Roxio.

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Use your Dowloaded File and in that folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure

nothing

is checked!

 

Right click Setup.exe and select Open.

 

DO NOT use the Check for Updates when asked!

 

Use the Default Locations!

 

When the Install competes, turn your AV & Firewall back on and reboot.

[Jim_Hardin]

Thanks Ralf!

 

I am sure Bob2015 will keep up updated with his progress...

[Bob2015]

The news is not good. I attempted another couple of installs using Revo Pro for clean up, halted all programs monitoring in the background, including the anti virus. Same issue, same place. Including another log file.

LogFile 15-02-25 05-12.zip

[Jim_Hardin]

Bob, is this with the new Download that Rox-Ralf provided for you in Post #18?

[cdanteek]

Question Bob, last log file what were you using a download or disc?

 

Where exactly was the download or disc you used last log file, copied to be precise?

 

Earlier log files always pointed to the content disc being installed then failing.

[Bob2015]

I downloaded the three files from the site location I was given. I then executed the file equivalent to disk 1. It unpacked the files to a temp directory on disk c: and executed the install. The files were downloaded using internet download manager to a download directory on drive c:. Before initiating the download I ran Revo to check for any leftovers and shut down all background programs that monitor my system, including antivirus and firewall. Note I tried a custom install trying to install only the top item on the list to limit the install activity to only the main part of the program. Hope this helps.

[Jim_Hardin]

With all the trouble you have had, why on earth would try a Custom Install at this point???

 

Go back to Post #8 and follow the steps, just go to your Downloaded Directory where I say 'insert disc'

 

If it does not work, we will need the setup log from this attempt.

[Bob2015]

My bad. I am a service tech by trade and was just trying to narrow things down. I did as you asked even going so far as to disable any background apps in the startup folder. Ran the file and it failed with the same results. Log file attached.

LogFile 15-02-26 17-38.zip

[Jim_Hardin]

I have asked Rox-Ralf to look into this for you but as he lives in a different timezone (it is tomorrow there) may take a day or so

 

I suspect the discs are at least part of the problem

[cdanteek]

You installed it four times yesterday and only have one install left!

 

Is this a administrator account ': 'C:\Users\LICENS~1'?

 

 

 

[Bob2015]

Jim: I have tried this method yesterday a couple of times just as you have requested. I am waiting for another reset to continue. Not being totally accustomed to Revo, is there a way of looking for remnants of previous installs without there being an install icon showing? I am just trying to think of something I may not be doing right or what. Cdanteek: As to your questions Yes I am using the main administrators account. The other account which I created was also given full administrators privileges. Could the windows install files be corrupt at this point? Is there a way to fix or reinstall them? I ran a reg cleaner program scan to look for reg entries for corel and roxio but found none. Still hangin' in there. Thanks again.

[Jim_Hardin]

What are the chances that you have another drive laying about that you could substitute with a clean OS image and try it on there???

 

In an IM with Bob he mentioned that this has been a totally frustrating process!

 

I agree, we can usually do a try this, try that, and get folks up an running. He must have bought this PC at a Possessed Computers Garage Sale

[Bob2015]

I have done a refresh of win 8.1. I am unable to do an install at this time. I have requested that my install counter be reset again. When this is done I will attempt another install of nxt 3, hopefully this time with more success.

[sknis]

Re: REVO uninstaller. The PRO version (free trial) allows you to enter a key word and it will search for any and all folders library links and other related to that key word.

 

BY the way, make sure you are using only the MODERATE Mode only or you may delete some things you do need.

[Bob2015]

41's the charm. Finally success!!!!! After doing a Windows refresh, and installing only my antivirus (Norton), my chosen browser (Firefox), and no windows updates, I have successfully installed NXT 3 complete. Observations: Direct X 9 install took place where it hadn't during other installs. When the refresh was performed some files were reported missing and required Win 8.1 Pro install disk to continue. Don't know if this means anything to you but thought I should mention this, in case it does. Thank you for all your help and patience. I learned a few things on this adventure, and am now the wiser for it. I only hope that the programs meet my needs and expectations. They always have in the past so I'm not too worried. Again thank you. Should you have any questions for me I will periodically check back to this post and try to answer them. I hope our adventure proves help-full to someone in the future.

[Jim_Hardin]

That would depend on your 'needs and expectations'

 

Glad to hear you got it working!

[Guest Rox-Ralf]

I have asked Rox-Ralf to look into this for you but as he lives in a different timezone (it is tomorrow there) may take a day or so

 

I suspect the discs are at least part of the problem

 

Upon checking the log file, it seems like the problem could be on the disc installer.

 

02/21/15 17:57:33 - Updating install progress: 26 / 33, (null)

02/21/15 17:57:33 - Action InstallActions.ROXIOCENTRAL_90.Install failed with exit code 1603.

02/21/15 17:57:33 - Installation failed with error code 1603

02/21/15 17:57:33 - Rolling back installation

02/21/15 17:57:33 - Caught cancelation exception while running install actions

 

ROXIOCENTRAL_90 is the main core part of the program package.

 

I also send the download link which he can use to install (check private message)

[Bob2015]

Yes I confirm that I created a new user account with admin privileges and closely followed all the steps as outlined precisely. The disks were purchased directly from roxio online and arrived severely scuffed due to being loose in transit. I had them repaired as our local video store has a machine which can restore disks to new condition. This cost me $10. Yes I am connected to the internet while installing. I have also closed, halted, disabled any other programs which would otherwise monitor or interfere in the installation. I even purchased a copy of Revo pro in order to have all the features available to me. This cost me $20. I sincerely hope Roxio can come up with a solution as I have enjoyed their products in the past.

[sknis]

Where did you buy the Roxio disc - directly from Roxio, from a big box store or from someone like e-bay or Amazon as a download?

 

Are you connected to the internet during the install?

 

There was a install process for installing Roxio/Corel programs in the safe mode but there is no process for W8.1.

[Jim_Hardin]

I can understand the frustration

 

Please confirm that you have tried all of the steps in Post# 8 including creating a New User Account for the install?

 

Either way we will pass this along to Roxio

[Bob2015]

Gentlemen I appreciate your patience with me. I have tried the long way as recommended and attached another log file. As all the others this too has failed. Getting a little impatient at this point, not with your help; but with this software. If you have any more tricks in your bag, I would like to hear of them. I await further instructions.

LogFile 15-02-23 22-07.zip

[grandpabruce]

As stated in the article I am installing from my hard drive, have been from about the third or forth attempt. Now looking at 21st attempt. Still will not install. Could it be that I have faulty disks? to begin with. Can I get a download option even though I bought the program disks? Your thoughts please.

 

If you copied the contents of the discs, to your hard drive, and there was no problem copying them, there are no problems with the discs.

[Bob2015]

As stated in the article I am installing from my hard drive, have been from about the third or forth attempt. Now looking at 21st attempt. Still will not install. Could it be that I have faulty disks? to begin with. Can I get a download option even though I bought the program disks? Your thoughts please.

[Jim_Hardin]

It is failing with the 1603 which Roxio has info on, HERE

[Bob2015]

I have located the log files in (This PC-Local disk C:-Program Data-Roxio Log Files). I decided to attach the log file before I go any further. I did try your first suggestion but stopped short of the lengthy one. This resulted in another fail with error 064A. Hope this file will expose the issue.

LogFile 15-02-22 13-48.zip