Jump to content
  • Who's Online   0 Members, 0 Anonymous, 12 Guests (See full list)

    • There are no registered users currently online
  • 0

Another Me Too - Split From Mhijacked Thread


Bob2015
 Share

Question

My problem is in trying to install Creator NXT Pro3 on a computer which has not had any Corell programs installed on it to this point. I am trying to install it in win 8.1. I started to get program interupted and failed install messages then issues with 0649 issues. I followed the knowledgebase resolution instructions but before I was successful I got the message Key used too many times. How can I get my key usage reset so I can continue to try and successfully install my product. My disks were delivered damaged and I had to get them repaired. My installs from the disk were unsuccessfull so I tried from my hard drive when I ran out of key usages. Any help would be appreciated.

Link to comment
Share on other sites

Recommended Posts

  • 0

Ok now. I tried to locate the log files for NXT3 but there were none in the location you mentioned. I remembered I had Creator 2012 installed for a short time awhile ago, so I reinstalled it then uninstalled it using Revo Pro. To my disappointment the install attempts have resulted in the same 064A error code. I watch the install and it seems to crap out while trying to setup the virtual drive 64. I am again running out of installs as I have now used another 7 or so. I have never had such a difficult time with an install like this one. If it makes any difference I am using a 64bit version of win 8.1. Thanks again for your help. Would 064A possibly be some error related to my 64 bit system?

Link to comment
Share on other sites

  • 0

I again followed the directions you suggested and under (licensed user-appdata-roaming-roxio log files) there are no log files for nxt 3 only folders for Roxio back on track, creator 2012 pro: empty, creator pro disk 2. What next please?

 

Thanks for forcing me to revisit this aspect!

 

I can't find them either :o I several other gurus out looking for them ;)

 

Till then I will give the solutions that we usually see causing this!

HERE

 

Aside from that it might help to try a different approach to install...

 

This is extensive, but it what I suggest...

(Add Nothing! - Skip Nothing!)

 

Download and install the
Uninstaller. Then run it in
Moderate Mode
to remove any traces of Roxio.

 

Create a New User Account with Administrator Privileges. (see below)

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure
nothing
is checked!

 

Right click Setup.exe and select Open.

 

Allow it to Check for Updates (this is for Roxio not Windows)

 

Use the Default Locations!

 

When the Install competes, turn your AV & Firewall back on and reboot.

 

 

How to Create a New User Account (Win 8):

HERE

Link to comment
Share on other sites

  • 0

As stated in the article I am installing from my hard drive, have been from about the third or forth attempt. Now looking at 21st attempt. Still will not install. Could it be that I have faulty disks? to begin with. Can I get a download option even though I bought the program disks? Your thoughts please.

Link to comment
Share on other sites

  • 0

As stated in the article I am installing from my hard drive, have been from about the third or forth attempt. Now looking at 21st attempt. Still will not install. Could it be that I have faulty disks? to begin with. Can I get a download option even though I bought the program disks? Your thoughts please.

 

If you copied the contents of the discs, to your hard drive, and there was no problem copying them, there are no problems with the discs.

Edited by grandpabruce
Link to comment
Share on other sites

  • 0

Gentlemen I appreciate your patience with me. I have tried the long way as recommended and attached another log file. As all the others this too has failed. Getting a little impatient at this point, not with your help; but with this software. If you have any more tricks in your bag, I would like to hear of them. I await further instructions.

LogFile 15-02-23 22-07.zip

Link to comment
Share on other sites

  • 0

Where did you buy the Roxio disc - directly from Roxio, from a big box store or from someone like e-bay or Amazon as a download?

 

Are you connected to the internet during the install?

 

There was a install process for installing Roxio/Corel programs in the safe mode but there is no process for W8.1.

Link to comment
Share on other sites

  • 0

Yes I confirm that I created a new user account with admin privileges and closely followed all the steps as outlined precisely. The disks were purchased directly from roxio online and arrived severely scuffed due to being loose in transit. I had them repaired as our local video store has a machine which can restore disks to new condition. This cost me $10. Yes I am connected to the internet while installing. I have also closed, halted, disabled any other programs which would otherwise monitor or interfere in the installation. I even purchased a copy of Revo pro in order to have all the features available to me. This cost me $20. I sincerely hope Roxio can come up with a solution as I have enjoyed their products in the past.

Link to comment
Share on other sites

  • 0
Guest Rox-Ralf

I have asked Rox-Ralf to look into this for you but as he lives in a different timezone (it is tomorrow there) may take a day or so ;)

 

I suspect the discs are at least part of the problem -_-

 

Upon checking the log file, it seems like the problem could be on the disc installer.

 

02/21/15 17:57:33 - Updating install progress: 26 / 33, (null)

02/21/15 17:57:33 - Action InstallActions.ROXIOCENTRAL_90.Install failed with exit code 1603.

02/21/15 17:57:33 - Installation failed with error code 1603

02/21/15 17:57:33 - Rolling back installation

02/21/15 17:57:33 - Caught cancelation exception while running install actions

 

ROXIOCENTRAL_90 is the main core part of the program package.

 

I also send the download link which he can use to install (check private message)

Link to comment
Share on other sites

  • 0

I downloaded the three files from the site location I was given. I then executed the file equivalent to disk 1. It unpacked the files to a temp directory on disk c: and executed the install. The files were downloaded using internet download manager to a download directory on drive c:. Before initiating the download I ran Revo to check for any leftovers and shut down all background programs that monitor my system, including antivirus and firewall. Note I tried a custom install trying to install only the top item on the list to limit the install activity to only the main part of the program. Hope this helps.

Link to comment
Share on other sites

  • 0

As a service tech don't you hate it when you give instructions then find a client goes off on a wild tangent :lol:

 

Short of Format C:\ (and you aren't far from that step ;)) I want you to try these steps:

 

 

Download and install the
Uninstaller. Then run it in
Moderate Mode
to remove any traces of Roxio.

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Use your Dowloaded File and in that folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure
nothing
is checked!

 

Right click Setup.exe and select Open.

 

DO NOT use the Check for Updates when asked!

 

Use the Default Locations!

 

When the Install competes, turn your AV & Firewall back on and reboot.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
 Share

×
×
  • Create New...