EMC 9 Will Have to Wait

[Corky-G]

I spent several hours working the problem. I uninstalled EMC 8 (which works perfectly1) and removed all references to Roxio anywhere - even the Registry. I used the CD provided me as a "Backup" by Digital River. But, in spite of the horrendously long install time, EMC 9 still started to load, and then abruptly disappeared.

 

Now I find out that it is in conflict with IE7. So - I guess we'll just wait around until IE7 goes final before trying to install EMC 9 again. I did reinstall EMC 8, which works perfectly with IE7. Why not go back to IE6? Well, IE7 is so much better, and I use it much more than EMC, so I won't let the tail wag the dog.

 

I think my purchase of EMC 9 was a mistake, because EMC 8 does everything I need done regarding CD/DVD creation. I'm really not sure if 9 brings anything to my party. So, it will just have to wait.

 

It's too bad that all of this info, the requirement to uninstall 8, scrub the registry, and not have IE7 arer not in a READ ME with the EMC 9 program. It sure wasted a lot of my time.

[The Highlander]

Dave- as a non Roxio staff member , and a Microsoft beta tester since win98, i can say openly that there are large bugs in the IE7 beta code, and will always be, same as Gary has said on vista and WM11 ( I'm currently on Vista and Office beta's), i think that you are cutting things here a bit short...

1. Gary is correct in his comments over the issue with IE7 (Microsoft have even gone as far to correct there issue with IE7 in Vista) so that EMC9 will run on it.

these same issue have not been looked at for WinXP as they will look at dropping support for it as soon as possible.

2. As stated, it is a Beta ( raw coding product) and you cannot say that EMC is in a beta over this IE7 issue you have when you don't know the full story.

 

3. There are millions of users world wide (I'm one of them) that have, use, and it works well with EMC9 without any of the bugs or errors you say are there....

 

4. you need to remember that this board is here as a tool, supplied by Roxio to help users (a few, maybe 50 to 100 user) that do strike issues ( thats 50 or 100 out of millions), also note that you don't see how many users of products like Nero have issues because there are no support forums for them to seek assistance.

 

5. Peoples computers are like a spinning dart board , with all the odd drivers , virus's, spyware that can be found on an average system, so how can any software maker write a 100 percent fool proof software package that installs first time, runs perfectly first time and continues the same after users change things.

they cannot....

 

Face reality over this issue....if there are fix's coming , it will be in Roxio's own time and will be based on how many people have that issue... if there are lots, it will be quick, if there are a few , then you may not see anything until the next release of the software (what ever that may be or when ever?)

[Corky-G]

OK - here is an update and a postlude blessing. To those who say I should have dumped IE7 Beta, I say "Nuts!" I use it every day, many times a day. I may use EMC only once a week if that. That is what I meant by "tail wagging the dog."

 

Anyway - since I really did understand the problem, I knew what to do and it is all fixed.

 

Today, I downloaded and installed the final version of IE7. Needless to say, it installed like it knew what it was doing and preserved all my customizations.

 

Then I uninstalled EMC 8, and did all the extra scrubs of files, folders, and the registry.

 

EMC 9 was a slow install, but it went in, and on the reboot - worked perfectly. Then I spent a while customizing it - removing all the nonsense like drag to disk, media manager, etc., etc.

 

Bottom ln - it is all in and happy and so am I.

 

It was a good day - I also downloaded Acronis TrueImage 9 and Raxco's PerfectDisk 8. All in and happy as well.

 

Good luck to everyone. The EMC 9 GUI is similar to 8, but I think, nicer.

[ggrussell]

The true test will be when you register EMC 9 and activate the MPEG 2 codec. Let us know if that works as it should.

[RVdave]

Corky-G - Thanks for the comeback, you're not alone and are only expressing the frustrations lots of us have had. The acid test will be if you can not only access EMC, but also CinePlayer, since the incompatibility issue seemed to be related to the registration of both those modules. So far we've had a tendency to blame IE7 for a lot of problems. It will be nice to get that behind us so we can concentrate on how we can make EMC better. Good luck. - Dave

[RVdave]

Neil - Thanks for your response. I particularly appreciate your non-defensive and "civil" tone. I hope the "experts" realize that the folks who come to this forum are doing so because they really do have problems and really do want this program to be the best.....they don't come here because they have nothing better to do and don't deserve some of the smarta** responses. You correctly point out that this forum is "staffed" by non-Roxio people and some of us probably make the mistake of believing that because "Roxio" appears on the banner we'll get solutions from the folks who created this program. Good luck to all of us, and may those patches come soon. Again, thanks. - Dave

[Corky-G]

And, another happy ending. The main system installation was the best ever. I guess the final IE7 version was the answer to many problems.

[RVdave]

Like a lot of the participants on this forum, I'm a long time Roxio fan and user, but the reality seems to be that EMC9 is still in a beta phase and those of us who purchased it are the reluctant beta testers. Yes, there are workarounds, and many of us are successfully using them, but there's a bigger problem. Every computer experiences glitches, but now whenever I get one I immediately suspect EMC9, even though it may not have anything to do with the problem. I guess its fair to say that some of us have lost confidence in this program, and won't feel comfortable until a service pack is released. Hopefully, Roxio and the helpful folks on this forum can resolve some of these problems sooner rather than later; blaming other software, even if they are in the final pre-release stage, rings a little hollow when millions of folks are already successfully using them with zillions of other programs. Good luck. - Dave

[ggrussell]

I find it odd that anyone would have THAT MUCH confidence in Microsoft's BETA software as to think that it is so flawless. When Windows XP was released, it had 3000 known issues!! Yet Microsoft released it anyway. I have no doubt that IE7, WMP 11 and Vista will also be released with known bugs or issues that other software companies will have to deal with or create work around solutions.

 

Sonic/Roxio can't fix a problem for a moving target. WHEN IE7 is released, I'm sure there will an EMC9 update to make it compatible. Come on folks.... how many times do we have to repeat this???

[james_hardin]

Thanks Corky, this thread can be closed.

[RVdave]

ggrussell - Come on, you can do better than that....the thousands of postings/views on this forum can't all be blamed on MS. Frankly, I'm astounded at the time and effort some of the folks on this forum have spent trying to document and explain why EMC9 won't work for them. You do yourself a disservice trying to put the blame for this program's problems on MS or the users. I have to believe that Roxio is aware of these problems and is working very hard to resolve them. Can you give us some clue when a service pack might be available? Thanks and good luck. - Dave

[grandpabruce]

ggrussell - Come on, you can do better than that....the thousands of postings/views on this forum can't all be blamed on MS. Frankly, I'm astounded at the time and effort some of the folks on this forum have spent trying to document and explain why EMC9 won't work for them. You do yourself a disservice trying to put the blame for this program's problems on MS or the users. I have to believe that Roxio is aware of these problems and is working very hard to resolve them. Can you give us some clue when a service pack might be available? Thanks and good luck. - Dave

 

Rv, since we don't work for Roxio, we have no idea whatsoever when a service pack will be available.

 

Like a lot of the participants on this forum, I'm a long time Roxio fan and user, but the reality seems to be that EMC9 is still in a beta phase and those of us who purchased it are the reluctant beta testers. Yes, there are workarounds, and many of us are successfully using them, but there's a bigger problem. Every computer experiences glitches, but now whenever I get one I immediately suspect EMC9, even though it may not have anything to do with the problem. I guess its fair to say that some of us have lost confidence in this program, and won't feel comfortable until a service pack is released. Hopefully, Roxio and the helpful folks on this forum can resolve some of these problems sooner rather than later; blaming other software, even if they are in the final pre-release stage, rings a little hollow when millions of folks are already successfully using them with zillions of other programs. Good luck. - Dave

 

I have the Retail version. Where did you get a beta version? (Sarcasm intended.) You should upgrade to the download or Retail version, because 99% of the programs work well.

[Larry]

Rv, since we don't work for Roxio, we have no idea whatsoever when a service pack will be available.

Or even if one will be needed for Vista/IE7 related issues until MS finalizes the code for those for release. In any case, your fellow users ("helpful folks on this forum") aren't going to be able to "resolve" program problems if they exist. We don't have access to the programming, only to those things that have been found thru trial & error or posted by Roxio.

[RVdave]

Rv, since we don't work for Roxio, we have no idea whatsoever when a service pack will be available.

 

 

grandpabruce - Thanks for the comeback. You may not be on the payroll, but to us customers-in-need you ARE Roxio. Hopefully, Roxio reads these postings and will recognize the need to keep you in the loop. Again, thanks and good luck. - Dave

[The Highlander]

Perhaps your mistake was installing pre-release software (IE7) and thinking all would be well???

 

Given a choice of which to un-install, I would pick beta every time!

 

I'm the same James, as the name suggests , beta.... and until maybe the seconded updated release on the IE7 comes out , then i may look at it... as Microsoft have had a history of releasing so called ready products that are clearly not.

 

My bet would be to keep with EMC9 and get rid of Beta IE7

[grandpabruce]

I spent several hours working the problem. I uninstalled EMC 8 (which works perfectly1) and removed all references to Roxio anywhere - even the Registry. I used the CD provided me as a "Backup" by Digital River. But, in spite of the horrendously long install time, EMC 9 still started to load, and then abruptly disappeared.

 

Now I find out that it is in conflict with IE7. So - I guess we'll just wait around until IE7 goes final before trying to install EMC 9 again. I did reinstall EMC 8, which works perfectly with IE7. Why not go back to IE6? Well, IE7 is so much better, and I use it much more than EMC, so I won't let the tail wag the dog.

 

I think my purchase of EMC 9 was a mistake, because EMC 8 does everything I need done regarding CD/DVD creation. I'm really not sure if 9 brings anything to my party. So, it will just have to wait.

 

It's too bad that all of this info, the requirement to uninstall 8, scrub the registry, and not have IE7 arer not in a READ ME with the EMC 9 program. It sure wasted a lot of my time.

 

You finally read some other posts on the forums and got the workaround to have both on your computer. I not quite sure, after reading your 2 posts here, that anyone would attend your party.

[The Highlander]

Neil - Thanks for your response. I particularly appreciate your non-defensive and "civil" tone. I hope the "experts" realize that the folks who come to this forum are doing so because they really do have problems and really do want this program to be the best.....they don't come here because they have nothing better to do and don't deserve some of the smarta** responses. You correctly point out that this forum is "staffed" by non-Roxio people and some of us probably make the mistake of believing that because "Roxio" appears on the banner we'll get solutions from the folks who created this program. Good luck to all of us, and may those patches come soon. Again, thanks. - Dave

 

Thanks for your feed back Dave, im sorry if i seemed a bit short on it as well, but there has been alot of diferent users asking why it dosnt work on WinXP (IE7 that is), and it sort of gets you a bit worked up some times....

Lets all hope Microsoft do a patch at some time or a newer update release of IE7 that has the same bug fix's they added into Vista to solve that issue.... (im afrade im not holding my bets over it)

But until then ill remind my self to be nicer to everyone...keep smiling

[james_hardin]

Perhaps your mistake was installing pre-release software (IE7) and thinking all would be well???

 

Given a choice of which to un-install, I would pick beta every time!

[RVdave]

But until then ill remind my self to be nicer to everyone...keep smiling

 

Thanks. I doubt your "style" generates many complaints, and there are a lot of us who hope it's contagious! Take care. - Dave

[Corky-G]

And another update - went through the whole routine on my backup desktop, and ended up AOK. I installed IE7 BEFORE EMC9, and with the final version, there was no problem. As for Cineplayer - I do not want it - didn't install it. Prefer PowerDVD 7 for that. I also eliminated Media Manager and Drag to Disk - both are of no use to me.

 

Tomorrow I will try it on the main system - this one. It is a challenge.