Artpayne Posted February 23, 2015 Report Share Posted February 23, 2015 Hi All, This is a last ditch attempt for some assistance from the people at Roxio. For many years I have used Creator 7 but, after moving on to Windows 8.1 this is no longer compatible. Some weeks ago I bought Easy CD and DVD Burning from the Roxio on-line store and started the download. 24 hours later it stopped and would not resume. I have had many further attempts with the same result; a few hundred mb and then stop. I can accept that there may be problems but I have sent three emails asking for assistance and not a single reply - very frustrating. I have asked for a CD copy to be sent to me - no reply. Tell me folks, what is to be done??? Any suggestions? Incidentally, my system and all comms are working fine in every other instance. Regards Art Link to comment Share on other sites More sharing options...
Brendon Posted February 23, 2015 Report Share Posted February 23, 2015 Apply IMMEDIATELY for a refund. Link to comment Share on other sites More sharing options...
Artpayne Posted February 25, 2015 Author Report Share Posted February 25, 2015 Tried again to re-download. After three weeks finally got a result and program now installed. No word or help from Roxio though. Thanks Brendon for your reply Art Link to comment Share on other sites More sharing options...
Brendon Posted February 25, 2015 Report Share Posted February 25, 2015 The result is excellent to hear, Art. I fear the new owners are prioritizing short-term [for it will be short] cashflow over long-term keeping the customers satisfied. Regards, Brendon Link to comment Share on other sites More sharing options...
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Artpayne
Hi All,
This is a last ditch attempt for some assistance from the people at Roxio.
For many years I have used Creator 7 but, after moving on to Windows 8.1 this is no longer compatible.
Some weeks ago I bought Easy CD and DVD Burning from the Roxio on-line store and started the download. 24 hours later it stopped and would not resume.
I have had many further attempts with the same result; a few hundred mb and then stop.
I can accept that there may be problems but I have sent three emails asking for assistance and not a single reply - very frustrating.
I have asked for a CD copy to be sent to me - no reply.
Tell me folks, what is to be done???
Any suggestions?
Incidentally, my system and all comms are working fine in every other instance.
Regards
Art
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