Mydvd Video Lab Hd Freezes

[hoopty]

I just bought MY DVD VideoLAb HD and when trying to create a DVD or disc image it always freezes at 96%. I am obviously not the only one having issues since a web search shows many users having freezes at 96%. I should not have to use any other programs to create, burn, or make DVD menus.

 

Is this something that can be fixed immediately or can I get my money back? I have not had great experiences with Roxio in the past as they dropped product support in favor of releasing a new version.

 

I can supply any info you need. Windows 7 Ultimate SP1 running on AMD quad core. 4GB memory.

[grandpabruce]

I just bought MY DVD VideoLAb HD and when trying to create a DVD or disc image it always freezes at 96%. I am obviously not the only one having issues since a web search shows many users having freezes at 96%. I should not have to use any other programs to create, burn, or make DVD menus.

 

Is this something that can be fixed immediately or can I get my money back? I have not had great experiences with Roxio in the past as they dropped product support in favor of releasing a new version.

 

I can supply any info you need. Windows 7 Ultimate SP1 running on AMD quad core. 4GB memory.

 

If you just purchased it, and you purchased it from Roxio, get your money back.

[sknis]

Ignore that 97%. Close out the program and try playing the DVD. Sometimes the program will give a false report randomly.

[hoopty]

While you say "sometimes" this is 100% of the time. Are there plans to fix this or dump support for this product?

[sknis]

While you say "sometimes" this is 100% of the time. Are there plans to fix this or dump support for this product?

 

If you are getting this 100% of the time, what tweaks to the menu(s) are you making? What music.?

 

What computer do you have. Please provide this information (link).

 

Are all you resources (images/videos/music) on the system drive?

 

Without a lot more information from you, it will be very difficult to troubleshoot the problem. It is not a bug because not everyone experiences it

 

Note that this is a users group and NOT support. Support will cost you $$.