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Selko

Can't Install Nxt2 Or Nxt3

Question

I bought an NXT2 upgrade in October of 2014 and could never get it to install and support would not help me without paying for a support call. So today I purchased NXT3 upgrade hoping it would install but I got the same error code.

 

Error trying to read from the source install database: C:\Users.......\Roxio Creator NXT 3.msi

 

Again this error occurred when trying to install NXT2 upgrade from DVD in October and again today when I purchased the download upgrade to NXT3. All were bought from the Roxio store.

 

Attached is the log file for NXT3.

 

I do not have any Roxio software installed on my PC because it is NEW. Running Windows 7 Ultimate.

Roxio Log Files.zip

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Where you on-line when you tried to install?

 

Please provide us with your computer specs via DXdiag.

 

From the install log:"Aborting on error code 13 Windows error code 13. Read this. Since the problem has occurred with at least 3 version of Roxio Creator, look at a common issue outside of Creator.

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