New Photoshow Creation From Desktop Version

[keygator]

I've been trying to create a new photoshow through the desktop version but the software will not load. I get the blank screen with the loading circle spinning without loading to ask for the choose the file for uploading. I'm on version 6 and have the Premium Service; PC with Windows 7. Have been creating photoshows for years but recently have experienced this problem since 2015. Any thoughts as to why I can't create new photoshows? All my old shows are still posted and can be viewed.

[sknis]

Did you download and reinstall the desktop version - V6? What did you do to your computer since 2015? Did you clean up your hard drive or move files around? Do you have enough free space on your system hard drive?

 

Please clarify - the post seems to read that you can't open the program (software will not load) but then it sounds like you are having trouble uploading the photoshow (choose the file for uploading). Please clarify.

[keygator]

Yes, I've Uninstalled then re-installed the software from the website earlier this week. I did get a Toshiba external drive for back-up in November but can't understand why that would cause the problem. The only thing I do is have Windows updates applied automatically. Not sure if Windows has caused the problem. I do have plenty of space on my hardrive. My problem is not the upload but having the software load to create a new photoshow from the desk top version.

[sknis]

I just tried it again to make sure - W8.1 operating system. It works and I have all the Windows updates installed.

 

What do you use for anti-virus? Do you use a registry cleaner? Is the program installed on your system drive?

 

The only thing I can suggest at this point is to use Windows restore to the last time it worked properly to see if it works back then and then to start adding in the "new" things that you've done to the computer. Pewrhaps others will have other suggestions.