Roxio Game Capture - Help - Not Working!

[A KillaCam]

Hello i really need some help here. I have a Roxio Game Capture that doesn't seem to be working. I have tried uninstalling it, then re-installing it. I have tried to repair the device, and i have even tried the update on the Roxio web page. Nothing seems to work. If you have any ideas or things i could try PLEASE PLEASE PLEASE let me know, I'm desperate to get this thing working again. Thanks and BTW I have a window 7- 64 bit computer

[A KillaCam]

I've done everystep word for word, after all was done this popped up....

[Jim_Hardin]

Do it again, step by step Very carefully. (there isn't any other fix!) Might be better to have someone over and work with them while you do this.

 

If that doesn't work we need to see your log files (HERE) as well your PC specs (HERE)

[A KillaCam]

i do not have a log file, all i see is....

Roxio help.txt

[Jim_Hardin]

You are allowing it to install on C:\ and not some far off external drive?

 

I have no idea but at this point I would say you should Format C:\ and start from scratch Yes I do know what a pain that can be...

 

Actually, loan it to a friend and let them install it on their PC to see what happens

[Jim_Hardin]

2 issues...

 

It is not being recognized properly in the Device Manager.

 

It reports No Signal but that may be OK after the first one is fixed.

 

Best bet a this point is to follow these steps:

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Download and install the

Revo

Uninstaller. Then run it in

Moderate Mode

to remove any traces of Roxio.

 

Then turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When the Install competes, turn your AV & Firewall back on and reboot.