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Clay Pigeon

Install "Error 1402 could not open key"

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Having heck of time getting Creator 9 installed! Halfway through install, I get this error message:

 

Error 1402 Could not open key - UNKNOWN\comctl2.Animation.1\ccisd - verify you have sufficient access to that key or contact your support personnel

 

Was using Creator 7.5 and bought Creator 8 at Fry’s. Had same problem with 8 as well as a CD Key issue. Called Roxio about the CD Key and decided to go to Creator 9 and just avoid the entire install problem I was having with 8. Downloaded Creator 9 and tried to install and got the same problem.

 

I have uninstalled ALL Roxio programs. I tried creating a new user account with admin privileges (although I am the only user and I have admin privileges with my user profile). I have tried 4 or 5 times to install after trying different fixes and I get the same result. It will load halfway and then I get this error message and it reverses the install. Each time I try, I un-install any Roxio stuff and reboot before I try again.

 

After scouring “Ask Roxio” the best advice I could get was to go to Microsoft and look for answers. Microsoft was no help. I am convinced the problem is related to earlier versions of Roxio. Called Roxio tech support and after completing suggested fixes (it's not admin priveliges with my user profile) with no cure, they told me to take my CPU to Best Buy or Office Depot and use their software installation services. This kind of gets my blood boiling because I have used Roxio for some time and bought several versions (without problems), and it kind of feels like they could care less whether I get it installed or not. I was ready to get a refund when I came across this board. Why would someone make a product this complex to install?

 

I am not very literate with computer issues (hard or soft) and I sure see a LOT of problems related to installing this software. I have Adobe Photoshop 7 and also Nikon software on my machine, and I see where others suggest removing certain software in order to install Creator 9 because of the CD writing ability may conflict. I can’t see doing this because of my photo needs as well as for other obvious reasons. I am running XP Pro. I don’t know where to get all that techno detail stuff to describe the rest of my machine. But, I know I have a Dell Pentium 4, two hard drives (I put in an extra for back-up) and I added extra memory, so I have 1.5Gb I think.

 

Can anyone help me before I give up or shoot my computer?

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Having heck of time getting Creator 9 installed! Halfway through install, I get this error message:

 

Error 1402 Could not open key - UNKNOWN\comctl2.Animation.1\ccisd - verify you have sufficient access to that key or contact your support personnel

 

Was using Creator 7.5 and bought Creator 8 at Fry’s. Had same problem with 8 as well as a CD Key issue. Called Roxio about the CD Key and decided to go to Creator 9 and just avoid the entire install problem I was having with 8. Downloaded Creator 9 and tried to install and got the same problem.

 

I have uninstalled ALL Roxio programs. I tried creating a new user account with admin privileges (although I am the only user and I have admin privileges with my user profile). I have tried 4 or 5 times to install after trying different fixes and I get the same result. It will load halfway and then I get this error message and it reverses the install. Each time I try, I un-install any Roxio stuff and reboot before I try again.

 

After scouring “Ask Roxio” the best advice I could get was to go to Microsoft and look for answers. Microsoft was no help. I am convinced the problem is related to earlier versions of Roxio. Called Roxio tech support and after completing suggested fixes (it's not admin priveliges with my user profile) with no cure, they told me to take my CPU to Best Buy or Office Depot and use their software installation services. This kind of gets my blood boiling because I have used Roxio for some time and bought several versions (without problems), and it kind of feels like they could care less whether I get it installed or not. I was ready to get a refund when I came across this board. Why would someone make a product this complex to install?

 

I am not very literate with computer issues (hard or soft) and I sure see a LOT of problems related to installing this software. I have Adobe Photoshop 7 and also Nikon software on my machine, and I see where others suggest removing certain software in order to install Creator 9 because of the CD writing ability may conflict. I can’t see doing this because of my photo needs as well as for other obvious reasons. I am running XP Pro. I don’t know where to get all that techno detail stuff to describe the rest of my machine. But, I know I have a Dell Pentium 4, two hard drives (I put in an extra for back-up) and I added extra memory, so I have 1.5Gb I think.

 

Can anyone help me before I give up or shoot my computer?

Try creating a new user account with admin priveledges and install while logged in as that new user. It seems to be a permissions problem.

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Having heck of time getting Creator 9 installed! Halfway through install, I get this error message:

 

Error 1402 Could not open key - UNKNOWN\comctl2.Animation.1\ccisd - verify you have sufficient access to that key or contact your support personnel

 

Can anyone help me before I give up or shoot my computer?

 

Sometimes the purchased CD has a bit of glue or dust on it that will prevent your computer from reading the CD. First make sure that it is clean. Copy the CD to your hard drive and then install it from there. If you can't copy it to your hard drive, take it back as defective. Most stores will allow you to exchange for the same software. If the second one doesn't work, you might try to clean out the drive that you are using to install.

 

Again, make sure that you have cleaned out any previous install of this program. There shouldn't be anything because of the roll back but do check your Windows Add/Remove programs list.

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Sometimes the purchased CD has a bit of glue or dust on it that will prevent your computer from reading the CD. First make sure that it is clean. Copy the CD to your hard drive and then install it from there. If you can't copy it to your hard drive, take it back as defective. Most stores will allow you to exchange for the same software. If the second one doesn't work, you might try to clean out the drive that you are using to install.

 

Again, make sure that you have cleaned out any previous install of this program. There shouldn't be anything because of the roll back but do check your Windows Add/Remove programs list.

 

I have already tried creating a new user with admin privileges and logging on as that user to install, it didn't work. I have also already removed anything Roxio related as well as all previous versions (un-install) and it still gave me the same error. These were suggested by Rosio Tech Support and I did them before I posted my problems.

 

It is a download, not a CD. I could try a new download, but I am skeptical because I had the same problem with Roxio 8. I originally had Roxio 7, then Roxio 7.5, (both of which ran fine) and I decided to upgrade to Roxio 8 (I bought Roxio 8 at Fry's). But, I couldn't get Roxio 8 installed because of install errors. This is when I decided to skip Roxio 8 and upgraded to Roxio 9 straight from Roxio via download. I thought that my issues were related to Roxio 8 and if I upgraded to 9, I would avoid the install problems.

 

I saw a post on another board where a suggested fix was to go to Microsoft and download a patch for Windows XP Installer 3.1 version2. And then go to Sonic and download a patch and run it before I install Roxio9. I tried this also and it didn't work either. Her problem sounded identical. Here is her post:

 

"I had the same problem this morning -- first the error when I tried to install and then the message that my CD key was incorrect when I tried to reinstall:

 

1. Go to microsoft.com and do a search for Windows Installer. Look for an entry on Windows Installer 3.1 version 2.

 

2. Go to that link, download Windows Installer 3.1 version 2, and install it on your computer.

 

3. Close any Roxio applications running. (Although they did not suggest it, I also disabled all virus and spyware software.)

 

4. Click on the following link and select Run:

http://patches.sonic.com/techsupport/emc9rmv.exe

 

5. Try re-installing

 

The installation then went without a hitch. Good luck!"

 

Great for her! But this didn't work for me either and at this point I am TOTALLY frustrated. Roxio tech support has been absolutely NO HELP either!! I bet I have spent 15 or 20 hours trying to get this to install. Adding to my frustration, everything I do on a computer takes an inordinate amount of time because of my lack of knowledge. But I don't think a software program should be this difficult to install, much less an upgrade from a previous version.

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I suspect you have an application running that is preventing Creator from installing. Maybe a Firewall or Anitvirus application. Can you give us a list of any of those type of applications that you currently have?

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I suspect you have an application running that is preventing Creator from installing. Maybe a Firewall or Anitvirus application. Can you give us a list of any of those type of applications that you currently have?

 

I have Norton anti virus but no firewall. That is the only anti-virus protection I run. I use email through my web host SWB so I don't have a firewall. However, I may have one for my hardware. I don''t know a lot about this stuff because a friend of mine works in the IT profession and he set all the anti-virus stuff up for me. He is a minimalist when it comes to software and he only puts on what is absolutely needed. When I described the problem to him he saw no reason for it. He said I have administration rights, so that is not an issue. Another important factor to the situation is that the Roxio gets a long way into the install before it errors. Then it has to reverse the process. Afterwards, the Drag N Drop icon has been installed and I have to go and uninstall it before I do anything else.

 

One thing I have been thinking about is my Nikon software. I am running Nikon Picture Project and it gives me the ability to burn a CD for photos. I am also running Adobe Photoshop 7 Pro. I see a lot of posts that indicate a problem with two different programs attempting rights to the CD creation/burn. Is it possible that this Nikon or Adobe software is interfering because they also have the ability to create/burn CD's?

 

I also put in a new Sony CD drive that writes/copies. So I have 2 drives that will write/copy. The Sony will bur CD or DVD but the old one that came on my Dell will only do CD's. (Any potential problem with this?)

 

I saw a post on Microsoft that sounded similar, but it was concerning Roxio7. The fix entailed editing the registry (making a copy first) I really want to avoid anything that drastic if I can. The editing all pertained to admin rights in the registry regarding software. I can copy what it was and post it if needed.

 

I am at work right now and my problem is at home. If you need additional info about my programs I will have to get home to answer them.

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Here is some of the stuff I have found on various user posts (Roxio and Microsoft) when i was looking for a fix to the problem I described at the top of my post. Although these pertain to Roxio 6&7 they are similar problems. Can someone tell me the dangers and possible benifits to these? Am I way off base?

 

Easy CD & DVD Creator 6:

To fix this error, the windows registry needs to be repaired using the Microsoft utility Scanreg. Please go to Microsoft web site and follow the instructions and reinstall.

NOTE: These instructions are the responsibility of Microsoft.

 

Easy Media Creator 7:

To fix this, you must edit your registry.

First, export a copy of your registry (for safety):

1. Go to "Start" then "Run", type "regedit" and click "OK".

2. Choose "File" --> Export

3. Choose a location.

4. Click "Save".

Now to edit the registry.

1. Double-click the "Hkey_Local_Machine folder"

2. Find the "Software" folder, right-click, and choose "Permissions"

3. Select "Add", type in "Administrator" and click OK

4. Highlight "Administrator" under "Group or Usernames"

5. Under Permissions, please check "Allow" for "Full Control" and "Read"

6. Select "Apply".

7. Select "Add", type in SYSTEM and select OK.

8. Highlight SYSTEM under "Group or Usernames".

9. Under Permissions, check "Allow" for "Full Control" and "Read".

10. Select "Apply" then OK.

11. Please exit the registry by choosing "File" from the top left hand corner of the window and click "Exit".

Now start the installation Easy Media Creator 7 again and it should complete successfully.

 

Microsoft

Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information.

 

On the Tools menu, click Registry Checker. You may receive the following error message:

Windows encountered an error accessing the system registry. Windows will restart the computer and repair the system registry for you.

 

If you receive this error message, continue to step 3.

 

If you do not receive the error message, follow these steps to repair damage to the registry:

 

Quit all the programs that are running.

 

Click Start, click Run, type the following text in the Open box, and then click OK:

scanreg /fix

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Here is some of the stuff I have found on various user posts (Roxio and Microsoft) when i was looking for a fix to the problem I described at the top of my post. Although these pertain to Roxio 6&7 they are similar problems. Can someone tell me the dangers and possible benifits to these? Am I way off base?

 

Easy CD & DVD Creator 6:

To fix this error, the windows registry needs to be repaired using the Microsoft utility Scanreg. Please go to Microsoft web site and follow the instructions and reinstall.

NOTE: These instructions are the responsibility of Microsoft.

 

Easy Media Creator 7:

To fix this, you must edit your registry.

First, export a copy of your registry (for safety):

1. Go to "Start" then "Run", type "regedit" and click "OK".

2. Choose "File" --> Export

3. Choose a location.

4. Click "Save".

Now to edit the registry.

1. Double-click the "Hkey_Local_Machine folder"

2. Find the "Software" folder, right-click, and choose "Permissions"

3. Select "Add", type in "Administrator" and click OK

4. Highlight "Administrator" under "Group or Usernames"

5. Under Permissions, please check "Allow" for "Full Control" and "Read"

6. Select "Apply".

7. Select "Add", type in SYSTEM and select OK.

8. Highlight SYSTEM under "Group or Usernames".

9. Under Permissions, check "Allow" for "Full Control" and "Read".

10. Select "Apply" then OK.

11. Please exit the registry by choosing "File" from the top left hand corner of the window and click "Exit".

Now start the installation Easy Media Creator 7 again and it should complete successfully.

 

Microsoft

Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information.

 

On the Tools menu, click Registry Checker. You may receive the following error message:

Windows encountered an error accessing the system registry. Windows will restart the computer and repair the system registry for you.

 

If you receive this error message, continue to step 3.

 

If you do not receive the error message, follow these steps to repair damage to the registry:

 

Quit all the programs that are running.

 

Click Start, click Run, type the following text in the Open box, and then click OK:

scanreg /fix

 

 

Well this problem persists for some of us. I have tried to install about 6 times now. I have been in and out of the registry following these and other instructions. I have scrupulously uninstalled what did get installed of cd creator 9. I have done the same with my old cd creator 5. (Which by the way does not easily uninstall. Shame on Roxio for trying to keep their software on someone's computer when they don't want it there). I have even uninstalled and reinstalled sp2. Are there any new tips out there for installing this software?

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Well this problem persists for some of us. I have tried to install about 6 times now. I have been in and out of the registry following these and other instructions. I have scrupulously uninstalled what did get installed of cd creator 9. I have done the same with my old cd creator 5. (Which by the way does not easily uninstall. Shame on Roxio for trying to keep their software on someone's computer when they don't want it there). I have even uninstalled and reinstalled sp2. Are there any new tips out there for installing this software?

 

Make sure that your computer far exceeds the minimum requirements listed, or it isn't going to run right.

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Make sure that your computer far exceeds the minimum requirements listed, or it isn't going to run right.

Sorry if I sound a little peeved here but I would think that someone who had done all that I have done would be assumed to be able to read and understand the system minimum requirements. Yes I do meet them. Other than that, anybody have any other suggestions other than use Nero instead of Roxio?

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Sorry if I sound a little peeved here but I would think that someone who had done all that I have done would be assumed to be able to read and understand the system minimum requirements. Yes I do meet them. Other than that, anybody have any other suggestions other than use Nero instead of Roxio?

 

I have no clue why you can't install the software then. There has got to be something like Zone Alarm or some other running process blocking the installation.

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I have no clue why you can't install the software then. There has got to be something like Zone Alarm or some other running process blocking the installation.

that too is something I considered so I disabled my anti-virus software and firewall, both McAfee. But even so how would a program like that override admin privileges?

Also is there anyone from Roxio out there checking these forums who knows what keys they are trying write to during installation? The error message that starts this thread is pretty specific as to what the installation is doing at the time of failure so someone at Roxio ought to have some idea of what Roxio is wanting to do and thus what other program/process would logically be in the way.

Finally is there some way to creat a log of every step of the install process so that this could be looked at to maybe resolve the question?

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I too am having this problem. After this very long and slow installation on a PC with a 2.53 GHz Pentium 4 processor, and 1GB of RAM , using WIN XP Pro SP2 and with tons of Hard Disk Space I get almost to the end then this bloody annoying and stupid error message comes up telling me that it has Error 1402 and that I should check that I have Admin Rights. I also get told that the error is with 637099FB-45FD-43C7-9651-6FB540DBB749 which I assume is a Registry Address or Key? Now I am the only user of this PC and as far as I am aware I have admin rights.

 

I have run all sorts of Registry Repair Tools, I have tried installing EMC9 to one of my other HDDS, I have downloaded and run Roxio's Patch for this but no success. I have even tried removing EMC8 but this did not help.

 

Now is there a fix for this? Does someone have some code or a hack which disables these Error Messages and allows one to take the risk and go on and which then installs what it WILL accept regardless?

 

As an alternative to this should I re-install WIN XP Pro and let it repair the OS although I cannot find any faults with the OS itself.

I would also add that I have both a Virus Killer Mc Afee and Webroot Anti Spyware as well as Windows' own Firewall. Do these need to be disabled to Install EMC9?

Steve,

Note that I have tried disabling mcafee and other stuff, all to no avail. I have given up although I will continue to monitor this thread just to see if there is ever a solution figured out. Good luck everyone, either in installing or getting your money back.

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Steve,

Note that I have tried disabling mcafee and other stuff, all to no avail. I have given up although I will continue to monitor this thread just to see if there is ever a solution figured out. Good luck everyone, either in installing or getting your money back.

I thought I had given up but I was back in the registry, after having used roxio's emc9 removal program. And I found a key, roxclsid, in hkey_classes_root that cannot be opened or even looked at even though I am the administrator on this XP computer. Anybody know anything about this? Since the 1402 error is a permissions error this looks pretty interesting to me.

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Steve,

Note that I have tried disabling mcafee and other stuff, all to no avail. I have given up although I will continue to monitor this thread just to see if there is ever a solution figured out. Good luck everyone, either in installing or getting your money back.

 

That last user is right. This is a permissions error and the simple fact is that the OS has control over permissions and programs themselves are at its mercy.

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That last user is right. This is a permissions error and the simple fact is that the OS has control over permissions and programs themselves are at its mercy.

But John do you have any suggestions as to how to get around this problem? Why does it happen on some machines and not others? And what about the roxclsid key? Any idea as to what that is about?

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"Error 1402. Could not open key"

--------------------------------------------------------------------------------

ALL CARE ON THIS - IF YOU DONT KNOW HOW TO USE A REGISTRY

EDITOR THEN STOP HERE........

--------------------------------------------------------------------------------

 

SUMMARY

While trying to install a software product, you encounter the above-mentioned error.

 

MORE INFORMATION

 

The error indicates that you do not have sufficient permissions to update the system registry. Even if you are logged in as a system administrator, you may encounter this error if the system has been upgraded from a previous version of Windows.

 

The action below requires updating the system registry.

It is strongly recommended that you completely back-up your computer or at least the registry before taking this action.

 

Windows XP

 

1. Select "Start", "Run", and type "RegEdt32". Click OK.

2. Select HKEY_LOCAL_MACHINE

3. In the menu, select "Edit", "Permissions". A dialog will come up.

4. Check "Allow" for "Read" and for "Full Control", then click OK

5. Expand HKEY_LOCAL_MACHINE and repeat steps 3, 4 for the keys "Software" and "System"

6. Expand the "Software" key, and repeat steps 3, 4 for "Classes"

7. Expand the "Classes" key, and repeat steps 3, 4 for "Installer"

8. If you have made any changes in steps 1 through 7, skip to step 10. If you did not make any changes, continue with step 9.

9.Open the "Classes" key, and click on "Installer" . In the menu, click "Security", "Permissions." Click the button marked "Advanced." Check "Reset Permissions on all child objects.", then click OK

10. Close the registry editor

11. Reboot the computer

 

Now try the install of EMC9

Edited by The Highlander

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"Error 1402. Could not open key"

--------------------------------------------------------------------------------

ALL CARE ON THIS - IF YOU DONT KNOW HOW TO USE A REGISTRY

EDITOR THEN STOP HERE........

--------------------------------------------------------------------------------

 

SUMMARY

While trying to install a software product, you encounter the above-mentioned error.

 

MORE INFORMATION

 

The error indicates that you do not have sufficient permissions to update the system registry. Even if you are logged in as a system administrator, you may encounter this error if the system has been upgraded from a previous version of Windows.

 

The action below requires updating the system registry.

It is strongly recommended that you completely back-up your computer or at least the registry before taking this action.

 

Windows XP

 

1. Select "Start", "Run", and type "RegEdt32". Click OK.

2. Select HKEY_LOCAL_MACHINE

3. In the menu, select "Edit", "Permissions". A dialog will come up.

4. Check "Allow" for "Read" and for "Full Control", then click OK

5. Expand HKEY_LOCAL_MACHINE and repeat steps 3, 4 for the keys "Software" and "System"

6. Expand the "Software" key, and repeat steps 3, 4 for "Classes"

7. Expand the "Classes" key, and repeat steps 3, 4 for "Installer"

8. If you have made any changes in steps 1 through 7, skip to step 10. If you did not make any changes, continue with step 9.

9.Open the "Classes" key, and click on "Installer" . In the menu, click "Security", "Permissions." Click the button marked "Advanced." Check "Reset Permissions on all child objects.", then click OK

10. Close the registry editor

11. Reboot the computer

 

Now try the install of EMC9

Yeah, I had tried that one before too. Did it again just to make sure I had not missed anything the last time. Same result, 1402. I have to say I am hooked for the moment on how to get this solved. I will probably do something useful like make the machine unbootable in the process but then again I might just wrestle it to the ground. Anybody giving odds?

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