Problems Setting Up Roxio Hd Pro To Xbox One

[Pixelated]

Alright, so I got the RGC last August and I just got around to mess with it and see if it works. I tried it out a few weeks ago and set it up like I saw in some YouTube videos (I bought the capture card off of ebay so I didn't have any actual instructions). This is how I set it up:

 

- I connected the USB cable to the RGC and to the Desktop Computer

- I connected the HDMI cable that generally went from the Xbox One to the TV to the 'top' or basically to the HDMI port that is next to the USB cable port

- I connected an HDMI cable from my TV to the 'bottom' HDMI port.

 

After I finished setting it up I went to my Desktop computer and went to the software that I installed that came with the Roxio. And I noticed that my TV was saying 'No Signal' while on the recording window of the software it did show what was supposedly showing in my TV. I read an article of someone who had this same problem and they where told to buy an HDMI Splitter, so I did the same. This is how I set it up with the splitter:

 

- I connected the USB cable to the RGC and to the Desktop Computer

- I connected the HDMI Splitter to the back of my Xbox One, usually where the TV HDMI cable would go.

- I connected the HDMI that runs to my TV to one of the HDMI ports on the splitter.

- I connected another HDMI port to the other port on the splitter and connected it to the bottom of the RGC.

- Then I connected another HDMI cable from the RCG to the second port on my TV (This is what I don't get)

 

Now after doing this I can see a blurry picture on my TV, but no video on the preview window on the capture software. My question is this... how do I connect the splitter probably because I know I connected it bad, also why is there no video on the preview window of the RCG software and why is my TV blurry now...

 

P.S When I could see the video in the preview window it was at 720p, but no image on my TV. Also, I had to switch components when I had the 2 HDMIs in the back of my TV.

[d_deweywright]

Is your HDMI splitter a powered device (does it have a power supply to go with it) or a passive device (nothing except HDMI connections going into it)?

 

In either case, it probably has an HDMI connector labeled "input" or "to source", or something like that, which should connect to your XBox. The other connectors should say "output" or "TV" or something similar. You would connect one of those to your TV, and the other to your Game Capture device.

 

Im sorry but I think you people don't understand. I have no idea how to set up the Splitter to the Xbox One. I changed the settings on my Xbox One with out setting up anything with my RGC. Forget the settings, I got that, what I don't get is the setup of the splitter and the RGC and the Xbox One...

 

And please keep in mind that most of us aren't necessarily using a splitter. We don't know what exact splitter you have, and we're guessing about how it's configured. It's not typically a required item for using the Roxio Game Capture Pro device.

[Pixelated]

The Splitter goes on at the Xbox 360. - ONE hdmi to the RGC and ONE hdmi to your TV.

 

Does the Roxio Software work (preview/capture etc.) at your PC?

 

IF yes then look to your TV.

 

But one thing at a time!

 

Alright, I did this. I connected the splitter to the Xbox One. One HDMI goes to the TV, the other goes to the RGC on the port at the bottom (The one where the USB cable is not located).

 

There is a clear 1080p image on my Xbox One, but now the preview window has No Signal. No image is shown just a bunch of those dots that show up when there is no signal on a Television.

[ogdens]

Try this:

 

 

Also look at this http://img.roxio.com/guides/products/gamecapture/hdpro/rgchdpro_qsg_en.pdf

[Jim_Hardin]

- I connected the USB cable to the RGC and to the Desktop Computer

- I connected the HDMI Splitter to the back of my Xbox One, usually where the TV HDMI cable would go.

- I connected the HDMI that runs to my TV to one of the HDMI ports on the splitter.

- I connected another HDMI port to the other port on the splitter and connected it to the bottom of the RGC.

- Then I connected another HDMI cable from the RCG to the second port on my TV (This is what I don't get) For this configuration this connections is pointless...

 

 

In your Xbox settings you need to SET your output to a specific resolution and do not use Auto Sense.

 

The resolutions available in the Capture Software (720 - 1080) reflect what is coming to the RGC Device... If all you see is 720, it is because that is all your Xbox is actually outputting

[d_deweywright]

What color is the "No Signal" message in the preview window, Red, or Green?

[Jim_Hardin]

...

There is a clear 1080p image on my Xbox One, but now the preview window has No Signal. No image is shown just a bunch of those dots that show up when there is no signal on a Television.

 

You can't have it both ways! An Xbox does not have a screen so the first part is not true as written

 

How does the second bold part work with the first part

 

You need to try a completely different hdmi source! A DVD or BD Player, anything but your Xbox.

[Pixelated]

Alright, I'll give that a try, but how do you set up the device with the splitter because I have busted my head trying to find a combination. And the image above shows what I did at first but no image showed on my TV but an Image showed on my preview window. That is the reason why I got the splitter.

 

Thank You anyways.

[Pixelated]

Alright, an update.

I changed the setting on my Xbox One to 1080p and I changed the and the TV connection to HDMI (I don't remember what it had at the beginning but it wasn't HDMI).

 

I still have no idea how to set up the RGC with the splitter. Maybe giving me a little tip?

[ogdens]

Alright, an update.

I changed the setting on my Xbox One to 1080p and I changed the and the TV connection to HDMI (I don't remember what it had at the beginning but it wasn't HDMI).

 

I still have no idea how to set up the RGC with the splitter. Maybe giving me a little tip?

 

Does this mean that everything is working ok? If so you don't need the splitter.

[Pixelated]

Alright hey guys... Sorry for not responding for a while but I finally was able to make the image on the TV and computer work, both with great resolution. Don't ask how I did it but I did it.

 

Now, I have one more problem. I recorded a test video and everything was good, quality wise, but when I was finished, I realized that the recorded video was really laggy. It was stopping and the frames where going really bad, but my TV had great frames per second. What can this be?

[Pixelated]

Does this mean that everything is working ok? If so you don't need the splitter.

 

No, sorry. I didn't know how to quote.

 

What I mean was that I did what:

Jim_Hardin

 

Told me to do with the setting of my Xbox One. I still have no idea how to set up the RGC with the splitter. I also tried the steps mentioned in the picture a few replies up but there is no signal on my TV while there is now 1080p Video on the RGC Software.

[grandpabruce]

No, sorry. I didn't know how to quote.

 

What I mean was that I did what:

Jim_Hardin

 

Told me to do with the setting of my Xbox One. I still have no idea how to set up the RGC with the splitter. I also tried the steps mentioned in the picture a few replies up but there is no signal on my TV while there is now 1080p Video on the RGC Software.

 

Then the issue is with either your splitter, or some setting on your TV.

[Pixelated]

Im sorry but I think you people don't understand. I have no idea how to set up the Splitter to the Xbox One. I changed the settings on my Xbox One with out setting up anything with my RGC. Forget the settings, I got that, what I don't get is the setup of the splitter and the RGC and the Xbox One...

[Pixelated]

You can't have it both ways! An Xbox does not have a screen so the first part is not true as written

 

How does the second bold part work with the first part

 

You need to try a completely different hdmi source! A DVD or BD Player, anything but your Xbox.

What I meant was that my TV has signal but the Preview window does not have signal. It's the other way around now... My TV used to not have signal and my preview window did...

 

What color is the "No Signal" message in the preview window, Red, or Green?

 

The No Signal is red... then it says Signal in a green color with the Preview window looking good... then it goes back to No Signal in a red color. Does this like 3 or 4 times then the whole signal on the preview window is just gone....

 

[Jim_Hardin]

Make absolutely sure the Xbox is set to a specific output and not Auto Sense ~ I know you said you did that but it might have reset itself

 

Remove the Splitter and hide it in another part of the house!!!!

 

Connect the HDMI from the Xbox to the RGC ONLY. (skip the TV for now)

 

If it doesn't work download the latest video card Driver AND Software for your PC. DELETE what you have and reboot. Then install the new Software and Driver, reboot and try it.

 

Let us know

[Jim_Hardin]

But we really want to know how you fixed it

 

There are two or more types of "Lag"...

 

One it the normal Audio and Video lag behind the Game Console that all capture cards 'enjoy'...

 

Another is that the audio in the

captured file

lags behind the video...

 

And the last is the the Audio and Video of the

captured file

slow down...

 

You seem to be describing something that sort of falls in the third one but not quite.

 

That one is a PC issue, in that it cannot keep up with running the program, and saving the file to your HDD during capture. Also since it is occurring during the later part of capture, Heat can be entering into the possibilities too.

 

Make sure you have PLENTY of defragmented HDD Free Space to work with - 6.6 GB is needed for each hour of capture, double or triple that for free space needed.

 

Make sure your PC is cool as well as the RGC Device.

[Pixelated]

Alright, I think ill change from recording on my desktop to my laptop because my desktop is a little old while my laptop is fairly new.

 

Also, I lowered the capture resolution to 720p instead of 1080p and it lagged less than before, but it still lagged. Maybe its my computer. Ill change to my laptop and see how it goes.

[Pixelated]

Okay, I found this out:

I previously recorded the test video in 1080p and the video had good quality but it lagged in the preview after capture.

I then recorded another test on 720p and had lower resolution and less lag in the preview after capture.

 

I uploaded the 720p to YouTube and had great results... the video no longer lagged.

 

Does this mean even though the preview I saw first meant that I could record in 1080p even though I will notice a ton of lag but when I upload it would come out good?

[ogdens]

Try a short clip.

[Jim_Hardin]

The Splitter goes on at the Xbox 360. - ONE hdmi to the RGC and ONE hdmi to your TV.

 

Does the Roxio Software work (preview/capture etc.) at your PC?

 

IF yes then look to your TV.

 

But one thing at a time!

[Pixelated]

What do you mean exactly