Roxio Game Cap Hd Pro "ps4" - No Audio & Unsupported Resolutions

[SvenSnider]

Greetings, I had no problems with the RGCHD at all untill today. Maybe because of the update that I installed on my PS4 I don't know, but here is the problem.

I can get good quality video but no audio at all. When I try and set the resolution on my PS4 while having the Roxio connected it states the following.

 

420p

720p (Unsupported)

1080i (Unsupported)

1080p (Unsupported)

 

I have no qlue what happened cause like I said untill today I never had that problem. And when I disconnect the Roxio and hook my PS4 directly into my TV I am able to select the resolutions no problem.

I hope one of you can tell me whats wrong cause I would love to have audio while recording.

 

P.S. I have tried the Roxio on my PS3 to see if that would work, and that does seem to work for me.

[Jim_Hardin]

Try rebooting you PS4 and set the resolution before hooking it into the RGC.

[SvenSnider]

Try rebooting you PS4 and set the resolution before hooking it into the RGC.

I did as you suggested, and it automatically reset the resolution to Automatic "420p"

[d_deweywright]

Without the RGC connected, bootup your PS4, and set the resolution you want. You can't leave it set at "Automatic." Now reconnect the RGC.

[SvenSnider]

Ok, i set the resolution to 720p with the RGC disconnected. Then connected and it turned back to what you see in the picture I posted earlier.

Repeated the process with 1080i and 1080p. And still no luck.

[Jim_Hardin]

Seems odd...

 

Let's do 2 things.

 

First contact Sony about this issue! (my bet is on them )

 

Next, that may be the native output when nothing is going on, what happens if you put in a game in HD or one above 480, with the RGC detached and pause the game, set the output then plug in the RGC?

[ogdens]

Sven

 

Everything was working fine till you applied the Update.

 

Also, when you used the PS3 the Roxio software and hardware worked fine.

 

Maybe the latest Ps4 update will fix it http://blog.eu.plays...lable-tomorrow/