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SvenSnider

Roxio Game Cap Hd Pro "ps4" - No Audio & Unsupported Resolutions

Question

Greetings, I had no problems with the RGCHD at all untill today. Maybe because of the update that I installed on my PS4 I don't know, but here is the problem.

I can get good quality video but no audio at all. When I try and set the resolution on my PS4 while having the Roxio connected it states the following.

 

420p

720p (Unsupported)

1080i (Unsupported)

1080p (Unsupported)

 

I have no qlue what happened cause like I said untill today I never had that problem. And when I disconnect the Roxio and hook my PS4 directly into my TV I am able to select the resolutions no problem.

I hope one of you can tell me whats wrong cause I would love to have audio while recording.

 

P.S. I have tried the Roxio on my PS3 to see if that would work, and that does seem to work for me.

Edited by SvenSnider

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Try rebooting you PS4 and set the resolution before hooking it into the RGC.

I did as you suggested, and it automatically reset the resolution to Automatic "420p"

TJRF72c.jpg

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Without the RGC connected, bootup your PS4, and set the resolution you want. You can't leave it set at "Automatic." Now reconnect the RGC.

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Ok, i set the resolution to 720p with the RGC disconnected. Then connected and it turned back to what you see in the picture I posted earlier.

Repeated the process with 1080i and 1080p. And still no luck.

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Seems odd... :glare:

 

Let's do 2 things.

 

First contact Sony about this issue! (my bet is on them ;) )

 

Next, that may be the native output when nothing is going on, what happens if you put in a game in HD or one above 480, with the RGC detached and pause the game, set the output then plug in the RGC?

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