Please Help Me About The New Update

[yousef 0]

hi guys please help me

 

first sorry for bad language i am not english

 

i have roxio game capture hd pro and i record clearly

but when i update the new software i got my recording screen zoom in, in left corner of my ps4 screen , i am only can see the left corner

and i can only record that zoom

 

please help me and thank you

[Jim_Hardin 418]

You English is fine, far better than my Arabic

 

Did this work OK before the update?

 

If it did you could just uninstall and re-install without going to the SP2...

[yousef 0]

You English is fine, far better than my Arabic

 

Did this work OK before the update?

 

If it did you could just uninstall and re-install without going to the SP2...

 

 

 

 

i will teach you arabic if you want lol

 

i did uninstall and re-install but it is not work

it is give me a zoom in the screen

 

 

 

about Did this work OK before the update? yeah it is ok and work very well , but when i update the software

[Jim_Hardin 418]

2 things I note in your Picture is the red No Signal... and that you have done the SP2 update.

 

When you lose signal, the Preview Screen will often "coast" along with the last image it had.

 

To get it back, I try to cycle from HDMI to Component and back to HDMI first. If that doesn't work, I close Capture and start it again.

[yousef 0]

2 things I note in your Picture is the red No Signal... and that you have done the SP2 update.

 

When you lose signal, the Preview Screen will often "coast" along with the last image it had.

 

To get it back, I try to cycle from HDMI to Component and back to HDMI first. If that doesn't work, I close Capture and start it again.

 

 

 

 

i dont konw what the sp2 is ?

please tell me what is it ?

[Jim_Hardin 418]

It is an update that is applied IF you agree to install it. the 'Pre roll' button is the clue, no other version has that.

 

But the important part of my post in the 'No Signal' behavior

[yousef 0]

It is an update that is applied IF you agree to install it. the 'Pre roll' button is the clue, no other version has that.

 

But the important part of my post in the 'No Signal' behavior

 

 

 

 

i did it ... I tried to cycle from HDMI to Component and back to HDMI first. and i did the close Capture and start it again.

 

but did not work for me my problem is the screen capture zoom in left corner and cant capture it

[Jim_Hardin 418]

You need to uninstall - reboot - install from your disc DO NOT apply any updates

 

Reboot and see what it does

[yousef 0]

You need to uninstall - reboot - install from your disc DO NOT apply any updates

 

Reboot and see what it does

 

 

yes it is works and i can capture, but it went me for the old software

i want the new software because i want live streaming

[Jim_Hardin 418]

OK, great!

 

No one else has reported anything like this with the SP2 update...

 

I don't have a game console so I cannot test it. What I have noticed, running a cable to my DVR, is that sometimes if I go from a SD channel to an HD channel (or reverse) I get the red 'No Signal'. I think this is similar to what you get.

 

But I hope someone else can test this with a PS4 to see if it can be duplicated.

[yousef 0]

OK, great!

 

No one else has reported anything like this with the SP2 update...

 

I don't have a game console so I cannot test it. What I have noticed, running a cable to my DVR, is that sometimes if I go from a SD channel to an HD channel (or reverse) I get the red 'No Signal'. I think this is similar to what you get.

 

But I hope someone else can test this with a PS4 to see if it can be duplicated.

 

 

anyway .... thank you man you are so helpfull

if you notice of my problem you may tell me