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Won't Repair, Needs Installation, Lost Dvd


PaddyHullCity

Question

So I went to download the 2.0 update and my computer crashed during the installation phase. Now it says I need to repair the software however when I do this it doesn't work and it just tells me to do it again. Because of this I think I may have to uninstall the software and then reinstall it but I have lost the DVD for the Roxio and therefore do not know my code. Is there a way to fix without uninstalling if not how do I get a code?

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If you registered your software when you got it and installed it, then you should be able to retrieve your installation code logging onto the Roxio site. I think the SP2 update is actually a complete installer, so if you have your code, you should be good to go without your DVD, otherwise, you'll have to send a private message (PM) to Rox-Ralf and ask him for a link for a download. See the post here.

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