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Opening Recorder Or Editor Both Give Different Messages, And Prevent Access


My roxio now gives errors when opening anything. When I try to open "capture" it gives a roxio error saying: "only one instance of mediacapture or plug and burn may be run at the same time." and won't start. When I try "edit and share" it gives me a windows error saying: "Runtime error! The application has requested runtime to terminate it in an unusual way." it then starts, but closes immediately.

I have seen no discussions about this nor anything on the help section. Anyone?


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If that doesn't clear it up you need to run a proper repair:


First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.


Unplug your RGC Device and put it aside until you are completely finished.


Now insert your Roxio Disc.


Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)


When you reach the screen where
is offered, choose that!


When the Repair competes, turn your AV & Firewall back on and reboot.

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