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Matt222

Label Maker Files Will Not Save

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I am using the label make application in Easy CD and DVD (build number 140B49C) and I am not able to save existing files. I can open them and edit them just fine but they will not save. I can try to save-as and no save window will pop up either. I can also create a new file and these will also not save as previously described. All software is up to date and was just installed on an HP windows 7 machine just under a year old. I have tried the software on 2 similar machines and had the same result of not being able to save. I read in another forum that someone had a similar problem with an older version of label creator and that the solution had something to do with their video card driver. Any help would be greatly appreciated.

 

Thanks in advance.

 

-Matt

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These are saved as JWL file extensions and can only be opened through the Label Creator application in the Suite (Create Labels - Advanced)...

 

post-39730-0-25845100-1430153586_thumb.jpg

 

post-39730-0-81841900-1430153588_thumb.jpg

 

post-39730-0-22078700-1430153595_thumb.jpg

 

Alternately, the Suite should have created an Association for the extension in Windows and simply double clicking will open Label Creator ;)

 

And Express Labeler can Create and Save projects but cannot open any!

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Hi. Let me clarify. My issue is not with opening projects. I have the full version of the software and am able to open existing .JWL files as well as create new ones. My issue is that once I have modified a file (or created a new one) I am not able to save changes. the control-s command does nothing and neither does going to the drop down menu and choosing save or save-as. Nothing happens. The existing file is not updated with the changes I have made nor am I prompted with the save window to choose a file name or a location to save the file in. Once, just once when the software was first installed, did it properly save a .JWL file. Now I can no longer save any modifications to that, or any, .JWL file.

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I have no issues with that either...

 

Opened Previous Project:

post-39730-0-19848000-1430162650_thumb.jpg

 

Modified and Save As:

post-39730-0-27160000-1430162652_thumb.jpg

 

Started New Project and Opened the last Save As:

post-39730-0-89876600-1430162657_thumb.jpg

 

Look closely at my steps and make sure you are doing the exact same thing...

 

You can try a Repair:

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where
Repair
is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

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I will try this but since this is a network computer at my work, I do not have access to turn those features off. I will make a request to IT but it may take a week or more. I will keep you posted on the progress. Thanks!

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Dear Roxio Community:

 

I’ve had a number of problems with several versions of Label Creator including: NXT Pro 3, 2010, 2009 and before.

I think I may have discovered the source of the problems and some solutions.

  • Problem #1: Cannot save a new label project file – nothing saved – have to exit without saving.
  • Problem #2: Error prevents saving of label project file – receive eerror message that some “ .png file is missing” – nothing saved – have to exit without saving.
  • Problem #3: Error prevents opening of previously saved .jwl project – receive error message to the effect “cannot read past end of file” – cannot load project.

For problems 1 & 2, I have found that the problem is due to an action that happens when you remove the “Media Type Icon” or “Disc Type Icon” from a project. When you do this deletion, not only does the Label Creator Program remove the icon from the project, it also deletes the icon from the Library where it is stored – the Libraries are “MediaTypeIcons” and “DiscTypeIcons”.

Symptoms:

  1. I removed the Media Type and Disc Type icons from a CD-R project and could not save the project.
  2. I loaded an existing project that had been saved with these icons and then tried to re-save it and got the error message that “Audio.png” was missing. Indeed this file was not in the folder “MediaTypeIcons”.
  3. I found this file in the “MediaTypeIcons” folder in a system backup and replaced it.
  4. However, then when attempting to save, Label Creator now reported that “CD_audio_R.png” was missing.
  5. I found this file in the “MediaTypeIcons” folder in a system backup and replaced it.
  6. Then I was able to save the project successfully.
  7. However, when I loaded another project that I had saved after removing those icons, I got the same messages that these .png files were missing.
  8. Before restoring the icons, I created a new project and this new default project did not have the Media Icon or Disc Icon.
  9. AHA MOMENT! I realized that while I had replaced the .png files, they would continue to be deleted if I opened another project where they had been removed.
  10. Solutions
    1. SOLUTION#1: Create a backup folder of these icons and restore them when they disappear. This does not get at the ROOT CAUSE – Label Creator deletes these icons when you remove them from a project.
    2. BETTER SOLUTION - SOLUTION#2: Change the properties of all icon files in these folders to READ ONLY! This gets closer to the ROOT CAUSE because by making these icons READ ONLY, Label Creator cannot delete them.
    3. However the real ROOT CAUSE is that Label Creator deletes these files in the first place WHY???
  11. After restoring the icons, I created a new project and this new default project did have the Media Icon and Disc Icon.
  12. I tested the removal of icons from projects after changing making the icons READ ONLY and:
    1. The icons remained in their respective folders and were not deleted
    2. I was able to save the projects after removing the Disc Type and Media Type icons
    3. I was able to load and save projects regardless of whether they had these icons
  13. I did not thoroughly test the following:
    1. I believe that Problem #3 above, was caused by attempting to load a project that had been saved without icons once the icons had been restored.
    2. I had also resorted to repairing/reinstalling the entire NXT Pro3 application. While I believe this restored the icons, the icons were deleted once I saved a project without the icons. So the repair/reinstall was an unnecessary exercise. However, thinking that the problems were system related instead of data related, I had to try to get to the root cause of the problem.
    3. I have had these same problems with ROXIO 2010, 2009 and before. I suspect that the problem has the same roots in these versions, but have not tested 2010 (which is still installed) with the SOLUTION #2.

I hope this post helps others with this wicked problem.

Paul....

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Label Creator including: NXT Pro 3, 2010, 2009 and before.

 

I have had these same problems with ROXIO 2010, 2009 and before.

 

Paul, you posted in 'Easy CD and DVD Burning (in Red Box): Vista & Windows 7 , 8 and Windows 10 Compatible' yet talk about NXT Pro 3, 2010, 2009, full suite programs, not the cut down neutered program Easy CD and DVD Burning (in Red Box): Vista & Windows 7 , 8 and Windows 10 Compatible!

 

What does one have to do with the other?

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