Automatic Update For My Account

[procrastinate]

Sadly I no longer want to use my Roxio account. A year ago my subscription was automatically updated and this year I do not want that to happen. I seem to not be able to get support to ask about this easily, so may I ask, how do I 'turn off' the automatic update of my account?

 

I was not satisfied that when I tried to have Roxio create an MP4 file of my photoshows even though I clicked on that option. I never got one show sent to me though it did mention it would take time.

 

Cheers,

John

[procrastinate]

Luckily I found a link that took me to the Automatic update that was on for the photoshow product. Also, my credit card had expired anyway and I would have had to send them new information which I do not have yet as that new card is sent to me. Just in case, I will keep checking my credit card balance to make sure no payment has been made.

 

It is sad to see this photoshow program disappear as I made so many nice shows. I was also able to burn some important ones. Lately I have not used the program very much, so maybe I will not miss it though I will have lost some very nice shows.

 

Thanks for your help. It is appreciated.

 

Cheers,

John

[grandpabruce]

It's great that you got it solved. I don't recall any auto update, but you don't have to worry about it anymore.

[d_deweywright]

One might assume that you're talking about PhotoShow? I believe that is the only thing Roxio sells with a subscription. But it's hard to tell since you posted in the "General Chat" area. You can find the PhotoShow forum here (link).

 

If it is the case that you're trying to end your PhotoShow subscription, then you'll need to contact Customer Support, as this person here (link) did.

 

If you're not talking about PhotoShow, then please clarify your problem.

 

Good luck!

[bimicher]

Sadly I no longer want to use my Roxio account. A year ago my subscription was automatically updated and this year I do not want that to happen. I seem to not be able to get support to ask about this easily, so may I ask, how do I 'turn off' the automatic update of my account?

 

I was not satisfied that when I tried to have Roxio create an MP4 file of my photoshows even though I clicked on that option. I never got one show sent to me though it did mention it would take time.

 

Cheers,

John

 

As far as I know there is no automatic update of the PhotoShow Premium account - I believe you have to request it. Be sure to keep an eye on your "credit card" just in cas there is an automatic update.

 

Also the whole PhotoShow program has been effectively dropped by Corel/Roxio is is no longer sold or supported. Many of the online features no longer work, eg the mp4 option has not worked for several years.