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Can anyone help me out with my problem? My roxio will never work! Everytime I launch roxio game cap software it either makes my computer restart or the roxio game capture device keeps diconnecting and reconnecting! PLZ PLZ Help! I have a HD PRO

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Tell us about your PCs specifications. What version of Windows are you running? What is the processor in your PC? How much RAM (memory)? Make and model of the PC? Is it a desktop PC or a laptop?

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What are you hooked up TO?

HOW?

Might be a good time to do a proper repair ~ Add Nothing - Skip Nothing!

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

Unplug your RGC Device and put it aside until you are completely finished.

Now insert your Roxio Disc.

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)[/size]

When you reach the screen where Repair is offered, choose that![/size]

When the Repair completes, turn your AV & Firewall back on and reboot.

Edited by Jim_Hardin

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And is it working the same? Better? Worse?

 

Do you have the USB cable going to the RGC HD Pro plugged into a USB port on the front or the rear of your PC? If it's plugged into the front, try one of the plugs on the rear. If it's already on a plug in the rear, try a different one.

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The Repair option always comes up provided the software is currently installed...

 

If your not seeing that you got a lot more wrong with your PC than some simple click & fix!

 

We need to look at your install log files - HERE

Edited by Jim_Hardin

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