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I got my device a little over a month ago and now after i get done with recording around 2 videos all videos i try to record records fine but when i go back and rewatch the videos there is a moment in the first 30seconds of recording then the screen glitches and all the audio is lost. Im losing it, all im trying to do is get my foot in the door with Youtube videos and this is major issure. I recorded in 3 weeks over 20 videos and when i went back and looked the audio was gone. I dont know what to do nor do i have the money to get a Elgato. Help me, please and thank you.

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Best to start with a proper repair...


First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.


Unplug your RGC Device and put it aside until you are completely finished.


Now insert your Roxio Disc.


Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)


When you reach the screen where
is offered, choose that!


When the Repair completes, turn your AV & Firewall back on and reboot.

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