Bought Easy Cd & Dvd Burning Today - Will Not Install

[The farmer]

Today I bought RoxioEasyCDandDVDBurning_LC49CXD1ECD for $32.28 and it is about 1.3GB and I downloaded it and it refuses to install. It says something about it not being a valid 32 bit software. I have W7 64 bit, new instal (old one crashed 3 weeks ago). It took a while to download. How can I get this program to install??? HELP!

[Jim_Hardin]

When you start the EXE (download), do it this way...

 

Right Click it and select Properties - Compatibility tab

Make sure that Nothing is checked!!!!

OK

Now run it.

[The farmer]

DG Did that and still the same result. Can't reach Corel. I think I would like a refund as this is useless as it is.

[d_deweywright]

That message sounds like a corrupt download to me. Try re-downloading it and see if that helps.

[Brendon]

The Farmer,

 

Your download, RoxioEasyCDandDVDBurning_LC49CXD1ECD.exe, should show as 1,799,075 KB when you open the folder it's in.

 

If you right-click on the file and select Properties, these are the sizes it should show in bytes.

 

 

If it doesn't show these sizes then it's almost certain you didn't get a good download, and as Dave said you need to try to download it again.

 

Regards,

Brendon

 

 

[The farmer]

I did check the size and it was 1.29 GB not 1.71 GB. I am re downloading it to see what happens. I tried putting this program on my W 8.1 laptop and I guess this software is NOT for W8 at all. Will see what happens.

[The farmer]

Well folks- I did download it again and it read 1.71GB but the dam thing just give me that same error that it did before. Any other suggestions?

[The farmer]

I tried installing ity in Safe mode but not go.

[Brendon]

When you try to run an .EXE file like this, the system checks to make sure the file is intact. If the file is broken, you get the error you've been seeing.

 

The most common cause I've noticed for a broken download is where the download dries up before the end of the file is reached, so the file is undersized.

That's what happened your first time - the download stopped/was stopped at 75%.

 

When you look at the size of a file in Windows you're first given the approximate size - 1.71 GB in this case, then the actual size in bytes - 1,842,252,432 bytes. If it doesn't exactly equal that byte figure then your download didn't complete properly. Even if it is the correct size, it is still possible you have a "blip" somewhere in the file.

 

In any event, your system has said again that the file is broken, so it's not going to work. Trying again in Safe Mode won't help, either.

 

You should try the download again, if you have any tries left, using a File Download Manager. Good download managers will keep the stream running until the entire file is down, and will let you restart a dried-up download.

 

If all else fails, apply promptly for a refund. If you're buying it direct from Roxio the refund policy is good.

 

Regards,

Brendon

[Jim_Hardin]

Brendon's explanation is spot on.

 

When you try the download again make sure everything on your end is as good as it can be. Set your Power to Always On and have NOTHING else running.

 

FYI ~ Version 14 is fully compatible with Win 8

 

Let us know how your make out.