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Bought Easy Cd & Dvd Burning Today - Will Not Install


The farmer
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Today I bought RoxioEasyCDandDVDBurning_LC49CXD1ECD for $32.28 and it is about 1.3GB and I downloaded it and it refuses to install. It says something about it not being a valid 32 bit software. I have W7 64 bit, new instal (old one crashed 3 weeks ago). It took a while to download. How can I get this program to install??? HELP!

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The Farmer,

 

Your download, RoxioEasyCDandDVDBurning_LC49CXD1ECD.exe, should show as 1,799,075 KB when you open the folder it's in.

 

If you right-click on the file and select Properties, these are the sizes it should show in bytes.

 

post-208-0-34671100-1435442272_thumb.jpg

 

If it doesn't show these sizes then it's almost certain you didn't get a good download, and as Dave said you need to try to download it again.

 

Regards,

Brendon

 

 

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When you try to run an .EXE file like this, the system checks to make sure the file is intact. If the file is broken, you get the error you've been seeing.

 

The most common cause I've noticed for a broken download is where the download dries up before the end of the file is reached, so the file is undersized.

That's what happened your first time - the download stopped/was stopped at 75%.

 

When you look at the size of a file in Windows you're first given the approximate size - 1.71 GB in this case, then the actual size in bytes - 1,842,252,432 bytes. If it doesn't exactly equal that byte figure then your download didn't complete properly. Even if it is the correct size, it is still possible you have a "blip" somewhere in the file.

 

In any event, your system has said again that the file is broken, so it's not going to work. Trying again in Safe Mode won't help, either.

 

You should try the download again, if you have any tries left, using a File Download Manager. Good download managers will keep the stream running until the entire file is down, and will let you restart a dried-up download.

 

If all else fails, apply promptly for a refund. If you're buying it direct from Roxio the refund policy is good.

 

Regards,

Brendon

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