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Since it was correct in the video editing software, why don't you look at the upload process?


If you really do think it is the Roxio software, please answer these questions.(link). Instead of answering the questions about your computer, please follow these instructions for providing that information via Windows dxdiag. (link - follow the instructions exactly).

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I figured out how to use dxdiag, but I still don't know what I'm suppose to do when I know my information about my computer. I don't know what specs I'm suppose to be comparing it to or if it's how i'm outputting the video.


Just post the text file here according to the instruction so we can look at your computer.


What about the rest of the questions. What Roxio product are you using - VideoWave has been in several versions and may have different options. What does it say on the box or what did you order? PC or MAC?


HELP US Help you.

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Time of this report: 7/2/2015, 14:10:42

Machine name: NICKSPC

Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_r9.150322-1500)

Language: English (Regional Setting: English)

System Manufacturer: ASUSTeK COMPUTER INC.

System Model: X555LA

BIOS: X555LA.308

Processor: Intel® Core i5-4210U CPU @ 1.70GHz (4 CPUs), ~2.4GHz

Memory: 8192MB RAM

Available OS Memory: 8076MB RAM

Page File: 8020MB used, 8247MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.03.9600.17415 64bit Unicode


I have the Roxio HD Pro for PC

DxDiag Notes


Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.


DirectX Debug Levels


Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)


Display Devices


Card name: Intel® HD Graphics Family

Manufacturer: Intel Corporation

Chip type: Intel® HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0A16&SUBSYS_16CD1043&REV_0B

Display Memory: 1792 MB

Dedicated Memory: 32 MB

Shared Memory: 1760 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: AUO42EC

Native Mode: 1366 x 768(p) (60.027Hz)

Output Type: Internal

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 10.18.0010.3496 (English)

Driver Version:

DDI Version: 11.1

Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.3

Graphics Preemption: DMA

Compute Preemption: Thread

Miracast: Supported

Hybrid Graphics GPU: Integrated

Power P-states: Not Supported

Driver Attributes: Final Retail

Driver Date/Size: 3/17/2014 23:10:38, 26168168 bytes

WHQL Logo'd: n/a

WHQL Date Stamp: n/a

Device Identifier: {D7B78E66-4956-11CF-5B7E-C736B6C2C735}

Vendor ID: 0x8086

Device ID: 0x0A16

SubSys ID: 0x16CD1043

Revision ID: 0x000B
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Please let me know what part of creating the text file and then posting (attaching) the text file that you don't quite understand so I can make changes in the instructions to make it more understandable.


Here is a list of programs that Roxio sells - there is no HD Pro for PC. Are you talking about the GAME Capture program? One of these?


Please take your time and answer completely and correctly, if not, there will be several frustrated people and you may not get any kind of good answer. You can always contact tech support and pay them to ask the same questions.


Based on what you supplied you have a Processor: Intel® Core™ i5-4210U CPU @ 1.70GHz (4 CPUs), ~2.4GHz (turbo if nothing else is running and there is no other stress on the CPU). The minimum is Core 2 Duo @ 1.8G (or better). so you could have issues with being under the minimum. Also your driver for the GPU (graphics) is probably out of date. Check for a new driver and install it. Get help if you need to.


If you do have the gaming program, the thread will be moved to the proper part of these forums and someone else will be happy to help. I don't answer questions in those forums because mu frustration level is not what it used to be. There are many other who would be happy to help.

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Hi, I'm trying to create a first person shooting videogame little cool clip that involves some background music. Whats suppose to happen is that when my character gets the first kill the beat is suppose to drop in the video, which is working perfect, until I render it. Once I render the video the beat drop is nearly a half second late, but when I compare the 2(The one being edited in videowave and the finished rendered one) the start and end of the music are on point. I've look everywhere I could, but still couldn't figure out the problem. If anyone could help me out I'd really appreciate it. Thank you!

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Never mind. A really nice person on youtube, Dontmakemeeatyou, told me how to fix this problem. He basically explained how the Roxio Videowave editing software is kinda weird when you split mp3 files and told me to take the music and cut it in audacity then add it in. If any of you are having audio render delay try just taking the audio in audacity and cutting it there then saving it and putting it into the video. NOTE: You must export the file not save, if you save the file it will only work for Audacity so when you click 'File' go down pass save or save as and click 'Export Audio' then save it to your desktop or certain folder then click OK. I hope this forum is helpful.







Dontmakemeeatyou's channel: https://www.youtube.com/user/dntm8kmeeatu

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Edit: Posts #10 and #11 were a separate topic Atlas started after this one so I merged them into this original. I had not seen them before I 'answered' :wacko:


Maybe not the cause but I note that the CPU is below spec... Atlas has a 1.7 GHz whereas a 1.8 GHz (2.0 for AMD) is required. ~ "turbo" only counts in marketing, not the real world ;)


But losing sync has always been a rendering issue. Try putting multiple Splits in your clip in VideoWave before you do your Export. Try splitting it in 3 or 4 segments and see if that keeps it up...


Additionally, while Audacity is a good program, it is not needed in this instance. Another factor in VideoWave is WHERE you place the audio! If you put it on a FX or Music Track do so on this in the Internal Tracks of clip rather than the Overlay Tracks...


As in most cases, Knowing how to use the program negates finding outside solutions :lol:

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