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Ability To Edit Preferences Suddenly Gone...



OK all the background stuff...


Roxio Sound Editor included with:

Roxio Easy VHS to DVD 3 Plus (Build 301B53B ENU)


Windows Vista

Windows 6.0 (Build 6002) Service Pack 2

AMD Athlon 64 X2 Dual Core Processor 5600+

Memory 2GB


About 2 weeks ago, after using this program regurlarly to transfer my vinyl collection to .wav files, suddenly I am unable to edit preferences.



In the record audio dialog/box:

When I click on 'Options' to change the recorded file type from mp3 to wav (as an example) the program freezes. Oddly, it doesn't show as 'Not responding' in the window task manager but will just sit there.


Same story for setting options when using Export Track/Clips. Clicking 'Edit' for the file format to change the bit rate and depth and file type causes the same freeze as described above.


I uninstalled the program, reinstalled, got the latest update and I still have the problem.


Has anyone run into this problem, if so, how do I resolve it, and if not, any ideas on how I can fix this? I'm thinking it is down to perhaps a messed up registry but that is nothing but a slightly educated wild guess.


Ideas welcome.


Want to get ideas from those on the board first before I contact Roxio and go through that fun.


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Thank you very much for the response.


I did as you suggested, my install disk wouldn't go to repair unless I reinstalled the old version first. I did that, then turned off the anti-virus etc, did repair through the install disk, still didn't take care of the problem. Then I updated to latest version, still had the problem, then did repair through the install/uninstall dialog in Windows and that didn't take care of the problem.


I'm thinking some sort of Windows registry or DLL has gotten hosed. I am working on alternatives to do the vinyl conversions I'm doing. A pity too, because other than a few odd wrinkles in the software, me and Sound Editor were establishing a beautiful relationship. I think to fix this I'll either need to know the exact registry file of DL library that is messed up or I'll need to do a clean reinstall of Windows which I'm not prepared to do. If you have any other ideas, I'd love to hear them, then I'll think about contacting Roxio directly.


Thanks again for your help.

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Repair it!

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

Unplug your Roxio Capture Device and put it aside until you are completely finished.

Now insert your Roxio Disc.

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

When you reach the screen where Repair is offered, choose that!

When the Repair completes, turn your AV & Firewall back on and reboot.

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