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Help Please With My Set Up



Help please, I am not techically minded so pelase bear with me. I have recently bought the Roxio software to enable my son to record game footage from his XBox 360 and to upload it onto you tube.


The xbox is currently connected to the tv via the 3 coloured wires (red, white, yellow?)

When I connect the roxio to the xbox via a hdmi cable the xbox goes off and I get a blank screen.


The xbox works on the coloured wires until I connect it via the roxio with hdmi cables


Can anybody help please?


All my son wanted for his birthday was to upload videos and Ive spent a week trying to get it working to no avail


Thanks in advance for any replies.

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The 3 wires you describe are Composite meaning it is an Analog output.


Roxio makes 2 different GameCAP devices, the Standard (Component input only) and the Pro (Component or HDMI input)


Your description of using HDMI would indicate you have the PRO???


But in NO CASE will Composite input work with these devices -_-


So, armed with that knowledge look at your setup again and tell us what you have??? (I don't have any game consoles but I thought an Xbox 360 required a special cable to connect to it and give these outputs - different ones for each type)

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Thanks for the reply.


Yes its the Roxio Pro that I have bought.


The xbox 360 was originally (and still is) set up with the composite wires (the tv is "hdmi ready")


Along with the Roxio Pro, I bought 2 x hdmi cables.


As per the set up,


I've got an hdmi cable from Roxio to Tv

Ive got an hdmi cable from Roxio to Xbox 360

Ive got an usb cable from Roxio to coomputer.


When I plug the cables in as above, the xbox loses connection with the tv

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When you plug in the HDMI from the XBox to the TV are you unplugging the Composite cable as well?

Are you changing inputs on the TV so it looks for the HDMI signal?

Make sure when you switch that you go into the Dashboard on the 360 and in the video section make sure the output is set to HDMI.

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Yes I unplugged the composite cable.


I'm not sure what you mean by changing the inputs on the tv?. I changed the channel from AV to HDMI channel? is this what you mean?


Finally, I didn't change the setting in the xbox dashboard to HDMI - I will try this when I get home from work today - hopefully this will resolve the problem.


Many thanks for taking the time to reply

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There is one more thing we have not mentioned as we were not sure it applies...


IF your TV is not HDCP compliant it may not work!


Do as Terry mentioned - SET the Xbox to output specifically on HDMI.


Make sure that your TV is set to input on HDMI.


IF you get a good preview screen and Capture file but no TV picture try running the HDMI directly from the Xbox into the TV (skip the RGB) AND that works... You will need an HDMI splitter.

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