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Unknown Problem - Split From Hijacked Thread



I have spent all morning trying to get this to work. I even had a friend over who connected everything up. I was given this for my birthday and was assured it was "Easy". Now all I am is very frustrated.

I have looked at the knowledge base and comments like it is probably because the Video player is not on is not helpful.

I will try their tech support but am not holding my breath.

Anyone got any positive experience?

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Please answer these questions. Also include the dxdiag evaluation of your computer.


Required information (but don;t give computer information)


Computer information.


(Blue Texts are links)


Did you plug in the device BEFORE installing the software.


Do a screen shot of you Device Manager showing the Roxio devices (2 entries). Google for Windows screen short if you don;'t know how to do one.

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