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Nxt Content Finally Installed But Does Not Allow Entry Of License Key


Carl42
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I have been using NXT3 for some time. It stopped working - would not create a viable disk. Internal diagnostics indicated that the drive was OK. I ordered the upgrade to Creator NXT 3. The download included "setup" and "Content" and included a product key. "Setup" installed but did not request a key. "Content" finally installed, but will not work - no new desktop icon, etc. The installation process indicated that the previous version had been uninstalled, but it still opens (still does not work). I could use any advice that you can provide - i have spent too much time on this.

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I don't understand. You say you have been using NXT3 for some time. So what upgrade are you talking about? You can only upgrade from lower versions such as NXT or NXT2.

 

The key request happens during the install of the main program not during the Content install.

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When NXT 3 failed, I ordered another copy which I assumed was an upgrade. I could not find an "about" tab to describe the specific version that I have been using. The order was accepted. Is the "setup" component the item that you refer to as the "main program"? Would it help to download that again and see if it offers an opportunity to install a key?

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Did you get a new 25 Character Product Key for the new download?

 

 

When NXT 3 failed, I ordered another copy which I assumed was an upgrade. I could not find an "about" tab to describe the specific version that I have been using. The order was accepted. Is the "setup" component the item that you refer to as the "main program"? Would it help to download that again and see if it offers an opportunity to install a key?

 

You really had NXT 3 and ordered a New copy of it???

 

Yes it is going to take some of your time, most of that just trying to figure out what you are trying to tell us :lol:

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I got a new product key - more like 17 characters excluding dashes.

 

I thought that the new copy was an upgrade - my mistake.

 

My copy stopped working - after quite a long period of good performance.

 

Would it help to uninstall the existing copy and then re-download the new copy?

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You are correct - 17 is the correct number - it was very dark where I had my head :lol:

Yes we are going to remove anything you have installed but let's do it in a way that will give you the Best Chance!

Download and install the Revo Uninstaller. Then run it in Moderate Mode to remove any traces of Roxio.

Then turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

Now insert your Roxio Disc or in your case the Setup.exe - right click it and select Properties - Under the Compatibility Tab, make sure nothing is checked!


When the Install completes, turn your AV & Firewall back on and reboot.

That should do it! Test it to see if it runs. You can do the Contents at any time after that.

 

I am a bit concerned though about your drive... Software does not fail like you described nor does it fix Hardware. It is more likely that your DVD Laser in the drive has failed. Windows won't know that and will happly report all is well :(

 

But let's get the software installed first then we can decide what to do after that ;)

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