7ama 1 Report post Posted August 9, 2015 i want to repair my software but i cant when i run the setup it says you want to check for update when i press yes or no then it says that newer version found on the pc you want to uninstall it when i click on yes it just gonna install older version it dosent show up the repair button Share this post Link to post Share on other sites
0 cdanteek 219 Report post Posted August 9, 2015 Control Panel\All Control Panel Items\Programs and Features\ Double click Roxio Game Capture HD Pro. These options appear. 1 Share this post Link to post Share on other sites
0 7ama 1 Report post Posted August 9, 2015 Thanks when i click repair after 10 sec this will show up 1 Share this post Link to post Share on other sites
0 d_deweywright 117 Report post Posted August 9, 2015 As you can see, it's not looking at your CD/DVD drive, which is where it should be finding the right folder. So, click the "Browse" button there and point it to your DVD drive. I don't have my disc in front of me, but the .MSI file might be right in the root directory, if not, do a little looking for it, and point to that folder. 1 Share this post Link to post Share on other sites
0 cdanteek 219 Report post Posted August 9, 2015 Download to your desktop Game Capture HD PRO Service Pack 2.0: here, http://softwareupdates.roxio.com/isum/gamecapture/gchdprosp2/RoxioGameCaptureHDPROServicePack2.0.exe It says 7.4mb but it's 453mb, basically the whole program. Then run the repair option and point it to the download on your desktop. 1 Share this post Link to post Share on other sites
0 7ama 1 Report post Posted August 9, 2015 As you can see, it's not looking at your CD/DVD drive, which is where it should be finding the right folder. So, click the "Browse" button there and point it to your DVD drive. I don't have my disc in front of me, but the .MSI file might be right in the root directory, if not, do a little looking for it, and point to that folder. Thanks for replying i tried every .MSI file on the dvd none of them works Download to your desktop Game Capture HD PRO Service Pack 2.0: here, http://softwareupdates.roxio.com/isum/gamecapture/gchdprosp2/RoxioGameCaptureHDPROServicePack2.0.exe It says 7.4mb but it's 453mb, basically the whole program. Then run the repair option and point it to the download on your desktop. SP2 is EXE the error looking for MSI that didnt work i found appdata/local/temp its hidden file but nothing in that file i uninstall it then install again same nothing changed Share this post Link to post Share on other sites
0 cdanteek 219 Report post Posted August 9, 2015 Did you click the browse button and point it to SP2 setup.exe? 1 Share this post Link to post Share on other sites
0 7ama 1 Report post Posted August 9, 2015 Did you click the browse button and point it to SP2 setup.exe? r.jpg yes i told you it cant be found because it only shows the files with .MSI sp2 is .EXE Share this post Link to post Share on other sites
0 Jim_Hardin 418 Report post Posted August 9, 2015 Do it this way, EXACTLY - add nothing skip nothing!!! Unplug your RGC Device and put it aside until you are completely finished.Download and install the Revo Uninstaller. Then run it in Moderate Mode to remove any traces of Roxio.Create a New User Account with Administrator Privileges.Turn OFF any A/V & Firewall.Reboot and log on to that new account.Copy your entire disc to a new folder on your HDD.In that new folder, right click on Setup.exe and select Properties.Under the Compatibility tab, make sure nothing is checked!Right click Setup.exe and select Open.Allow it to Check for Updates (this is for Roxio not Windows)Use the Default Locations!When the Install completes, turn your AV & Firewall back on and reboot. Share this post Link to post Share on other sites
0 7ama 1 Report post Posted August 10, 2015 Do it this way, EXACTLY - add nothing skip nothing!!! Unplug your RGC Device and put it aside until you are completely finished. Download and install the Revo Uninstaller. Then run it in Moderate Mode to remove any traces of Roxio. Create a New User Account with Administrator Privileges. Turn OFF any A/V & Firewall. Reboot and log on to that new account. Copy your entire disc to a new folder on your HDD. In that new folder, right click on Setup.exe and select Properties. Under the Compatibility tab, make sure nothing is checked! Right click Setup.exe and select Open. Allow it to Check for Updates (this is for Roxio not Windows) Use the Default Locations! When the Install completes, turn your AV & Firewall back on and reboot. thanks no need to that i repair it but roxio still refuse to capture i talked with support for 2 weeks every time they said replace cables its been year and i couldn capture more than 5 min ,why did i bought this Share this post Link to post Share on other sites
0 d_deweywright 117 Report post Posted August 10, 2015 "thanks no need to that i repair it"... not sure what that means. Did you get the Repair to run finally? Are you still able to capture 5 minutes of video? Tell us about your PC, desktop/laptop? processor make/model/speed, memory, drive space available, video card... Use the instructions in this link to post your dxdiag file. Also, what gaming console are you capturing from? And how are you connected, HDMI? Component cables? Share this post Link to post Share on other sites
0 Jim_Hardin 418 Report post Posted August 10, 2015 Yes you are leaving out the best parts and filling us up with the irrelevant info You seem to be pinning all your hopes on SP2 and it is never going to fix your basic issue of capture! Supply the info that Dave asked for and tell us more about the capture fail! Posting some screen caps would really help too! (info HERE) Share this post Link to post Share on other sites
0 7ama 1 Report post Posted August 11, 2015 (edited) "thanks no need to that i repair it"... not sure what that means. Did you get the Repair to run finally? Are you still able to capture 5 minutes of video? Tell us about your PC, desktop/laptop? processor make/model/speed, memory, drive space available, video card... Use the instructions in this link to post your dxdiag file. Also, what gaming console are you capturing from? And how are you connected, HDMI? Component cables? yes i did repair without error sometime i record 5 min then it stop , one time i recorded 20 min that was miracle im using hdmi i tried component too same problem i have xbox 360 this is the problem youtube video i tried to capture on windows 7 ,8 and 10 same problem DxDiag.txt Edited August 11, 2015 by 7ama Share this post Link to post Share on other sites
0 7ama 1 Report post Posted August 11, 2015 and after that i get red no signal and no profile in option Share this post Link to post Share on other sites
0 d_deweywright 117 Report post Posted August 11, 2015 (edited) Ah... the red "no signal" is the important clue here, I think. What do you have the video output of your XBox set for? It seems to output a valid signal when you're doing your setup, and then when game play starts, it appears to go to an invalid video setup. Go into your XBox and manually set it for either 1080i (not P!) or 720p, and see if that gets you anywhere. The RGC HD Pro can capture at 1080p at 30fps, but if your XBox is outputting at 1080p at 60fps, it can't capture that. If you find that your XBox is set to "auto-detect" the output setting, that's no good, you need to manually set it to a specific setting. Let us know if that gets you anywhere. Edited August 11, 2015 by d_deweywright Share this post Link to post Share on other sites
0 7ama 1 Report post Posted August 12, 2015 Ah... the red "no signal" is the important clue here, I think. What do you have the video output of your XBox set for? It seems to output a valid signal when you're doing your setup, and then when game play starts, it appears to go to an invalid video setup. Go into your XBox and manually set it for either 1080i (not P!) or 720p, and see if that gets you anywhere. The RGC HD Pro can capture at 1080p at 30fps, but if your XBox is outputting at 1080p at 60fps, it can't capture that. If you find that your XBox is set to "auto-detect" the output setting, that's no good, you need to manually set it to a specific setting. Let us know if that gets you anywhere. Thanks I said this to corel support they said replace cable that dosent work (If i did not connect cable to output the software gets the video perfectly but after connecting output it stop recording ) My display is 720p i recorded some gameplay with 720p but it record with 60fps i told them they said it ok Share this post Link to post Share on other sites
0 d_deweywright 117 Report post Posted August 12, 2015 Yes, at 720p, the RGC HD Pro can capture at 60fps. So, are you capturing okay now? Or is there still an issue? Share this post Link to post Share on other sites
0 7ama 1 Report post Posted August 12, 2015 Yes, at 720p, the RGC HD Pro can capture at 60fps. So, are you capturing okay now? Or is there still an issue? Nope i cant record for 5 Min after the issue its impossible to record again you have to wait 2 hours to capture And my pc is not heating If i uninstall the software and setup the roxio the tv gets image but you know you cant capture without software is there any way to install roxio drive without the software ? Share this post Link to post Share on other sites
0 Jim_Hardin 418 Report post Posted August 12, 2015 Sure sounds like a heat issue... If it were your RGC to TV cable then it would fail RIGHT NOW when you plugged it in! And if it were that cable, you would never seen the Red, 'No Signal' and you could record until your HDD was full... Is that the way it behaves? Share this post Link to post Share on other sites
0 7ama 1 Report post Posted August 12, 2015 What should i do if it was heat issue ? The comptuer is still new Share this post Link to post Share on other sites
0 d_deweywright 117 Report post Posted August 13, 2015 Not necessarily heat in the computer, could be heat in the RGC HD Pro. While I can't "recommend" it, you could take the cover off it, and put a fan on it. Share this post Link to post Share on other sites
0 7ama 1 Report post Posted August 13, 2015 Not necessarily heat in the computer, could be heat in the RGC HD Pro. While I can't "recommend" it, you could take the cover off it, and put a fan on it. yeah i will do that Share this post Link to post Share on other sites
0 7ama 1 Report post Posted August 13, 2015 Not necessarily heat in the computer, could be heat in the RGC HD Pro. While I can't "recommend" it, you could take the cover off it, and put a fan on it.I did open it this is the photo After connecting usb #1 heat so fast you can cook on it #2 heat but not like #1. What is #3 mean (KL Pass) and they wrote on it with pen ? Share this post Link to post Share on other sites
0 7ama 1 Report post Posted August 13, 2015 http://postimg.org/image/3nkfizlq5/ Share this post Link to post Share on other sites
0 d_deweywright 117 Report post Posted August 13, 2015 I did open it this is the photo After connecting usb #1 heat so fast you can cook on it #2 heat but not like #1. What is #3 mean (KL Pass) and they wrote on it with pen ? Okay... so with it open, if you put a fan on it to cool it some, does it work better/longer? #3 - that's just an inspection sticker, with someone's "sign" on it to indicate it's been inspected, and presumably passed. 1 Share this post Link to post Share on other sites
0 7ama 1 Report post Posted August 13, 2015 OMG i recorded up to 1 hour thank you It was roxio heating Thanks for your help Share this post Link to post Share on other sites
i want to repair my software but i cant
when i run the setup it says you want to check for update when i press yes or no then it says that newer version found on the pc you want to uninstall it
when i click on yes it just gonna install older version it dosent show up the repair button
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