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Kman0wnz

Software Crashes When Opening Capture

Question

Hi, I've had my RGC Pro for a year and a half now but just recently the software starts crashing.

 

I am trying to play on PS4 and capture gameplay for YouTube.

 

- I have disabled HDCP

- I have all my drivers updated

- I have reinstalled, repaired, and tried a different computer

 

But.... nothing works!

 

Please help!

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The 'normal' fix in these cases is to do a Repair or Uninstall/Install.

 

However, you might want to explore the Reason before trying that ;)

 

Also, if you go with the repair, Stop and test before bothering to do all the updates -_-

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I would but I dont have a disc tray to repair or re install.

 

When I try to repair it asks for ".MSI" file but I don't have it nor can find it.

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Then HOW did you install it in the first place?

 

Copy ALL files from the disc onto a Thumb Drive and use that in place of a "disc".

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This is extensive, but it what I suggest...
(Add Nothing! - Skip Nothing!)

Unplug your RGC Device and put it aside until you are completely finished.

Download and install the Revo Uninstaller. Then run it in Moderate Mode to remove any traces of Roxio.

Create a New User Account with Administrator Privileges.

Turn OFF any A/V & Firewall.

Reboot and log on to that new account.

Copy your entire disc to a new folder on your HDD.

In that new folder, right click on Setup.exe and select Properties.

Under the Compatibility tab, make sure nothing is checked!

Right click Setup.exe and select Open.

Allow it to Check for Updates (this is for Roxio not Windows)

Use the Default Locations!

When the Install completes, turn your AV & Firewall back on and reboot.

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