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Launchpad Window Broken When Launching Application


schalkneethling
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Greetings,

 

Just bought the Roxio HD Pro game capture card for my son, set up the hardware and installed the software from the CD/DVD.

 

All seemed to go smoothly until we tried to launch the application. I window opens (the process is listed as LaunchPad.exe in Task Manager) but, other than a message stating something like 'Connecting to our servers, please wait', there really is not much to this window and it generally looks broken.

 

There are two buttons, 'Next' and 'Cancel' but, clicking on any of these causes an error modal to pop up stating "Attempted an unsupported operation". The only way to close the application is to kill it using task manager :(

 

We have also uninstalled the application, download the service pack 2 version from the Roxio website, installed that but, exactly the same problem.

 

This is the laptop it is being installed on. This particular one runs Windows 7 64bit - http://h10010.www1.hp.com/wwpc/pscmisc/vac/us/product_pdfs/HP_250_G2_Notebook_PC_DS.pdf

 

Any and all help will be mcuh appreciated. He has been waiting for this card for a looong time and it sucks to be so close, but yet so far to being able to use it. Thank you in advance for your assistance.

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All seemed to go smoothly until we tried to launch the application. I window opens (the process is listed as LaunchPad.exe in Task Manager) but, other than a message stating something like 'Connecting to our servers, please wait',

 

Open the program and get the exact message please?

 

Some USB ports run with lower than 500mA per port of power?

 

Some laptops power USB Ports down for power saving.

 

Try a different USB port.

Edited by cdanteek
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The hadware seems to function just fine, the video is displayed on the screen looped through the roxio to the PS3 but, opening the software is where things hit a brick wall. As you can see from the screen shots, the screen it is trying to load is the product registration screen which, one probably needs to complete before the "actual" software laucnhes. Thing is, we already registered the product online on the Roxio website but, of course the applicaton does not know this ;)

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Thanks cdanteek! Yeah, I had them as PNG files and it complained about it, so I thought to speed up the process I will just stick them there.

 

Shouldn't of, I just saved your image .png and reposted here.

 

post-97-0-50507600-1443100263_thumb.jpg

 

Have you tried disabling your antivirus/firewall software and see if activation finishes?

Edited by cdanteek
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Did you install on a Administrator account?

 

Unplug the Roxio USB Device, reboot the PC, shut off all running programs including antivirus and firewall, make sure you have a internet connection, put the software disc in a drive and choose repair when offered, when finished reboot the PC.

 

Now plugin the USB Device and see if things are fixed?

Edited by cdanteek
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"Did you install on a Administrator account?" - Yes

 

"Unplug the Roxio USB Device, reboot the PC, shut off all running programs including antivirus and firewall, make sure you have a internet connection, put the software disc in a drive and choose repair when offered, when finished reboot the PC."

 

Ok, did all of the above, some positives:

 

1) When asked whether to check for updates, I clicked yes as before but, this time it actually downloaded 4 updates which did not happen before

2) When I plugged in the roxio usb cable, windows installed drivers and indentified the hardware correctly

 

"Now plugin the USB Device and see if things are fixed?"

 

So, here is the bad news. Product registration window loads, and that's where we still are :( Same message as before "Please wait while we connect to our servers" Clicking on any of the interface elements hust throws an error.

 

Could there be conflicts with the C++ interpreters or .NET version or something along those lines?

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Did you install on a Administrator account?

 

Unplug the Roxio USB Device, reboot the PC, shut off all running programs including antivirus and firewall, make sure you have a internet connection, put the software disc in a drive and choose repair when offered, when finished reboot the PC.

 

Now plugin the USB Device and see if things are fixed?

 

Any idea how we can bypass the product registration window? Seeing that we have already registered online?

 

Again, thank you so much for your help so far.

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