Launchpad Window Broken When Launching Application

[schalkneethling]

Greetings,

 

Just bought the Roxio HD Pro game capture card for my son, set up the hardware and installed the software from the CD/DVD.

 

All seemed to go smoothly until we tried to launch the application. I window opens (the process is listed as LaunchPad.exe in Task Manager) but, other than a message stating something like 'Connecting to our servers, please wait', there really is not much to this window and it generally looks broken.

 

There are two buttons, 'Next' and 'Cancel' but, clicking on any of these causes an error modal to pop up stating "Attempted an unsupported operation". The only way to close the application is to kill it using task manager

 

We have also uninstalled the application, download the service pack 2 version from the Roxio website, installed that but, exactly the same problem.

 

This is the laptop it is being installed on. This particular one runs Windows 7 64bit - http://h10010.www1.hp.com/wwpc/pscmisc/vac/us/product_pdfs/HP_250_G2_Notebook_PC_DS.pdf

 

Any and all help will be mcuh appreciated. He has been waiting for this card for a looong time and it sucks to be so close, but yet so far to being able to use it. Thank you in advance for your assistance.

[cdanteek]

schalkneethling,PM'd me he installed on a W-10 machine and it worked fine.

 

He re-formated and installed Windows on the trouble some laptop and now RGC works fine no 'LaunchPad.exe' problems.

[cdanteek]

Is it a 'Celeron processor' or a 'Intel I3 Pentium'?

[schalkneethling]

It is a 2.4Ghz Intel Pentium processor and it has 6GB of RAM

[cdanteek]

Connecting to our servers, please wait

 

Were you connected to the internet when you installed the program?

[schalkneethling]

Yup, and the roxio device is connected via the USB port.

[cdanteek]

 

All seemed to go smoothly until we tried to launch the application. I window opens (the process is listed as LaunchPad.exe in Task Manager) but, other than a message stating something like 'Connecting to our servers, please wait',

 

Open the program and get the exact message please?

 

Some USB ports run with lower than 500mA per port of power?

 

Some laptops power USB Ports down for power saving.

 

Try a different USB port.

[schalkneethling]

Here are some screen shots that might help.

 

http://cl.ly/103m3n082T3y

[schalkneethling]

The hadware seems to function just fine, the video is displayed on the screen looped through the roxio to the PS3 but, opening the software is where things hit a brick wall. As you can see from the screen shots, the screen it is trying to load is the product registration screen which, one probably needs to complete before the "actual" software laucnhes. Thing is, we already registered the product online on the Roxio website but, of course the applicaton does not know this

[cdanteek]

Here are some screen shots that might help.

 

http://cl.ly/103m3n082T3y

 

 

No need to post to a third party site post here in the future.

 

It is a activation issue I think.

 

Let me try and get someone to check the activation issue out for you.

 

[Jim_Hardin]

Great but that always leaves the question...

[cdanteek]

Great but that always leaves the question...

 

 

Don't talk in tongues!

 

What is the question?

[schalkneethling]

Thanks cdanteek! Yeah, I had them as PNG files and it complained about it, so I thought to speed up the process I will just stick them there.

[Jim_Hardin]

The question is WHAT actually fixed it?

 

A OS reinstall is like doing a heart transplant because you can't fix a minor circulation issue

 

Understand that tongue?

[cdanteek]

Thanks cdanteek! Yeah, I had them as PNG files and it complained about it, so I thought to speed up the process I will just stick them there.

 

Shouldn't of, I just saved your image .png and reposted here.

 

 

Have you tried disabling your antivirus/firewall software and see if activation finishes?

[schalkneethling]

Interesting. Well, at least you have access to them. I did disable the firewall, but not the antivirus. Let me try that. Thanks!

[schalkneethling]

Disabled both the firewall and Microsoft security essentials real time protection and still no dice We are going to move the stuff closer to the router so the wireless connection is better. Will report if this makes any difference.

 

Thanks again for all of your assistance so far.

[schalkneethling]

Anything else we can do? We are still stuck on the same window

[cdanteek]

Did you install on a Administrator account?

 

Unplug the Roxio USB Device, reboot the PC, shut off all running programs including antivirus and firewall, make sure you have a internet connection, put the software disc in a drive and choose repair when offered, when finished reboot the PC.

 

Now plugin the USB Device and see if things are fixed?

[schalkneethling]

"Did you install on a Administrator account?" - Yes

 

"Unplug the Roxio USB Device, reboot the PC, shut off all running programs including antivirus and firewall, make sure you have a internet connection, put the software disc in a drive and choose repair when offered, when finished reboot the PC."

 

Ok, did all of the above, some positives:

 

1) When asked whether to check for updates, I clicked yes as before but, this time it actually downloaded 4 updates which did not happen before

2) When I plugged in the roxio usb cable, windows installed drivers and indentified the hardware correctly

 

"Now plugin the USB Device and see if things are fixed?"

 

So, here is the bad news. Product registration window loads, and that's where we still are Same message as before "Please wait while we connect to our servers" Clicking on any of the interface elements hust throws an error.

 

Could there be conflicts with the C++ interpreters or .NET version or something along those lines?

[schalkneethling]

Did you install on a Administrator account?

 

Unplug the Roxio USB Device, reboot the PC, shut off all running programs including antivirus and firewall, make sure you have a internet connection, put the software disc in a drive and choose repair when offered, when finished reboot the PC.

 

Now plugin the USB Device and see if things are fixed?

 

Any idea how we can bypass the product registration window? Seeing that we have already registered online?

 

Again, thank you so much for your help so far.