Nxt 3 Video Wave Editor Gone After Microsoft Windows Updates

[JimmyFro]

Hi

I waited 2 hours for a massive windows security update, and after it finished, my NXT 3 had been changed to some simper version where in place of EDIT VIDEOS is only CAPTURE VIDEO. When I find old NXT 3 PROJ files, and right click - OPEN, it cannot find the version of NXT 3 that was used prior to windows updates. I tried to go to programs, control panel, and do a REPAIR, but it called for a source file RCPROD.mci that was no longer on my PC, not even in windows.old. I have a video wave project that was half way done. I also tried compatibility troubleshooter, no luck. I popped in the NXT 2 install disc, and found RCPROD file, but it wasn't compatible. I'm using windows 8 64 bit dell inspiron

Please save me from buying NXT 3 again.

[d_deweywright]

When you purchased NXT3, did you buy the physical box version, with discs? Or did you buy the electronic download version?

 

If you bought the download version, did you create physical discs of the download(s)? If not, where on your drive(s) did you download the files? They should still be there, unless you decided to delete them, and you should be able to start afresh from those.

[JimmyFro]

It really shouldn't be this complicated. 95% of of garden variety software survives windows updates. Roxio should make customers aware of this, and should have a clear step by step process to troubleshoot it. I updated directly from NXT 2 via update button to NXT 3, so I don't have a zip file. I believe I'm out $59.99. I'll have to buy it again.

[JimmyFro]

Thank u for your quick response DG. I found the NXT 3 setup files under downloads. I purchased the upgrade directly from NXT 2 software homepage via roxio website. Pardon my venting. I realize the Microsfot Windows is a newer OS, but I thought by now Roxio would join Adobe, Nero, Print Shop, and Corel in their file structure integrity. If my wife, and dad, and average Joe had this problem; they would be out of luck.
Roxio NXT is slow as molasses on valluum btw; but at least it crashes too often. #buyersremorse

[Brendon]

JimmyFro,

 

Having found the NXT3 setup files, I urge you to make several copies - to be stored in safe places for when you have the need to reinstall - because you will have to reinstall the software at one time or another.

 

You said you had a huge Windows "security update", but then you are talking about your Windows being a "newer OS". I wonder if you actually had an upgrade to Windows 10. If you did, please be aware that lots of different vendors are finding their software will run under Windows 10, but it often has to be uninstalled/reinstalled after the upgrade because Windows 10 doesn't migrate it quite right to the new OS.

 

If this is the problem you're having (and it likely is) then try uninstalling it completely and then reinstalling again with your setup installer files. Actually, an uninstall/reinstall is likely to fix the problem even if Windows 10 isn't involved.

 

The reason a Repair won't work is that your installer files are "compressed executables", - EXE files that unzip themselves into a temp directory and then install from there. Repair can't find RCPROD.msi if that temp directory has been cleaned up with passing time.

 

HTH,

Brendon