Jepsio Posted October 18, 2015 Report Share Posted October 18, 2015 I don't have sound again! HDCP is of on my PS4 i turned my PS4 and roxio in 720P and no sound evry time getting sick of it!!!! Link to comment Share on other sites More sharing options...
Jepsio Posted October 19, 2015 Author Report Share Posted October 19, 2015 I did that already... Nothing Nothing helps.... Roxio is useless you can not even shoot properly on the PS4 I'm beginning to lose my patience.... Link to comment Share on other sites More sharing options...
Jim_Hardin Posted October 19, 2015 Report Share Posted October 19, 2015 Nothing helps.... Roxio is useless you can not even shoot properly on the PS4 Not following you on that??? Shoot? Link to comment Share on other sites More sharing options...
d_deweywright Posted October 19, 2015 Report Share Posted October 19, 2015 So, the solution that worked in one your previous threads, here (link), doesn't work anymore? Have you retried that solution? Link to comment Share on other sites More sharing options...
Jepsio Posted October 19, 2015 Author Report Share Posted October 19, 2015 Yes, i restore my PS4. But i don't gonna do it all the time. Evry time i start the Roxio i dont have sound... All they say here is Reset or turn off your HDCP enable function... Link to comment Share on other sites More sharing options...
Jepsio Posted October 19, 2015 Author Report Share Posted October 19, 2015 Not following you on that??? Shoot? You can't even record properly with that thing so much problems... Link to comment Share on other sites More sharing options...
d_deweywright Posted October 19, 2015 Report Share Posted October 19, 2015 Yes, i restore my PS4. But i don't gonna do it all the time. Evry time i start the Roxio i dont have sound... All they say here is Reset or turn off your HDCP enable function... So, when you restore your PS4, do you get sound? Link to comment Share on other sites More sharing options...
Jepsio Posted October 19, 2015 Author Report Share Posted October 19, 2015 From the first time yes but now not anymore Link to comment Share on other sites More sharing options...
d_deweywright Posted October 19, 2015 Report Share Posted October 19, 2015 And if you go back to the test you did with a BD player, do you get sound from that when you plug it through your RGC HD Pro? (Yes, I know you did it before, but we need to get something, or nothing, working to have a good starting point.) Link to comment Share on other sites More sharing options...
Jepsio Posted October 19, 2015 Author Report Share Posted October 19, 2015 Yes i got sound from the BD player Link to comment Share on other sites More sharing options...
d_deweywright Posted October 19, 2015 Report Share Posted October 19, 2015 So, we've proven that the RGC HD Pro unit works okay because you get video and audio when you connect the BD player. But when you connect your PS4, you get video, but no audio? That really says there's a problem with the PS4 settings. Since I don't have one, I can't help with that part. But we've at least determined (again) that the Roxio unit works okay. Link to comment Share on other sites More sharing options...
Jepsio Posted October 19, 2015 Author Report Share Posted October 19, 2015 Okay, and now ? Link to comment Share on other sites More sharing options...
d_deweywright Posted October 19, 2015 Report Share Posted October 19, 2015 Hopefully someone with a PS4 will jump in and further the solution. At the very least, I would try the "reset" on the PS4 again. Link to comment Share on other sites More sharing options...
Jepsio Posted October 19, 2015 Author Report Share Posted October 19, 2015 What a respect to let just anybody here choke with his problem... I've been waiting three weeks until that chinese toy works... Thank you for "professional" help Link to comment Share on other sites More sharing options...
d_deweywright Posted October 19, 2015 Report Share Posted October 19, 2015 You do realize that this is a user's board? While I have an RGC HD Pro, I don't have a PS4. None of the responders in this thread are paid by Roxio. Your question could have languished with no responses. If/when someone with a PS4, or another idea drops by, they can be confident that your RGC HD Pro is working okay, and move from where you are now. You did have it working at one point. Obviously, something in your setup has changed. Since no one here did it, what did you do to change your setup? Again, we know the RGC HD Pro is working okay. The problem is with the signal from the PS4. I understand you're frustrated, and I'm sorry you don't appreciate the help that has been provided. Link to comment Share on other sites More sharing options...
Jepsio Posted October 19, 2015 Author Report Share Posted October 19, 2015 Then why not send me to the technical assistance of roxio I just discovered the technical assistance and there are going to try to wait and see what they will say But thanks for the help that you tried to show I was a bit frustrated Link to comment Share on other sites More sharing options...
d_deweywright Posted October 19, 2015 Report Share Posted October 19, 2015 Ha! Well, good question. I hope they have a solution for you. Please let us know how it works out. Link to comment Share on other sites More sharing options...
Jim_Hardin Posted October 19, 2015 Report Share Posted October 19, 2015 Jepsio: you have been very patient as well as cooperative throughout this I hope with other eyes on this you can get this resolved! Link to comment Share on other sites More sharing options...
Jepsio Posted October 23, 2015 Author Report Share Posted October 23, 2015 Jepsio: you have been very patient as well as cooperative throughout this I hope with other eyes on this you can get this resolved! Is it normal i got a soft beeping sound... No Sound or Music but just soft beeping sound ? Link to comment Share on other sites More sharing options...
Jim_Hardin Posted October 23, 2015 Report Share Posted October 23, 2015 You are working with Tech Support and I do not want to get in their way. But I will remind you that you have Proved that it works as intended when you hooked up to a BD or DVD Player. So it is something after that test that you need to isolate Link to comment Share on other sites More sharing options...
Jepsio Posted October 20, 2015 Author Report Share Posted October 20, 2015 Ha! Well, good question. I hope they have a solution for you. Please let us know how it works out. Hope it too if they don't know anything then i'm going to PS4 support Link to comment Share on other sites More sharing options...
Jepsio Posted October 20, 2015 Author Report Share Posted October 20, 2015 Jepsio: you have been very patient as well as cooperative throughout this I hope with other eyes on this you can get this resolved! Sometimes my patience is running out Luckily I found the Roxio support... Link to comment Share on other sites More sharing options...
Jepsio Posted October 24, 2015 Author Report Share Posted October 24, 2015 You are working with Tech Support and I do not want to get in their way. But I will remind you that you have Proved that it works as intended when you hooked up to a BD or DVD Player. So it is something after that test that you need to isolate Indeed... take so long for a response of them :/ Link to comment Share on other sites More sharing options...
Jim_Hardin Posted October 24, 2015 Report Share Posted October 24, 2015 If it were mine, I would tear it down to the point that things work. Then build it back up one step at a time until it either fails or does what I want Link to comment Share on other sites More sharing options...
Jim_Hardin Posted October 18, 2015 Report Share Posted October 18, 2015 Then you turn Off the HDCP in your setup of the PS4??? It has that ability although I don't know where it is in that system Link to comment Share on other sites More sharing options...
cdanteek Posted October 18, 2015 Report Share Posted October 18, 2015 You do have PS4 Software Update 1.70 installed? Open Settings, Navigate to System, find and Uncheck Enable HDCP. Link to comment Share on other sites More sharing options...
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Jepsio
I don't have sound again! HDCP is of on my PS4 i turned my PS4 and roxio in 720P and no sound evry time getting sick of it!!!!
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