Nxt4 Not Installing (Windows 10 Pro 64-Bit)

[mrpiecjohnson]

I have tried eight separate times to install NXT4 onto my home-built PC with no luck. I received a note from a support tech at Roxio to create a new account and install it from there. I have done so, and I am still without an installed Roxio product and now with fewer install chances (I understand that I get ten tries). I shouldn't have to do that in order to install this product. I can upload log files if needed, but some of them are rather large.

 

Please help!

 

 

 

[cdanteek]

 

I can upload log files if needed, but some of them are rather large.

 

 

Because you have eight failed installs!

 

Follow the directions in the link below then post them here.

 

http://forums.support.roxio.com/topic/62690-getting-installation-log-files/

[mrpiecjohnson]

Shall do...Installation Log Files.zip

[Brendon]

Sorry, but you've zipped up a shortcut rather than the log file.

 

Would you try again, please?

[mrpiecjohnson]

I've decided to arrange for a refund of my purchase price. Roxio customer support was not helpful.