Fail To Burn The Disk

[smitty115]

At the outset – I am pretty computer illiterate.

I purchased Creator 2012 a year ago and had no problems moving various video files to DVD DL. I recently developed a problem when recording a DVD on MY DVD – essentially failure to burn the coded video on the Disc. I just upgraded to Creator NXT3 and had the same result. Here’s my sequence:

Video/Movies >Create DVDs > 2D > Standard DVD >Add Movie > select movie > Burn the encoding, etc., on completion the panel shows 100% complete but has the following error message “Roxio failed to burn the disc (extended error 0X800041024)”. Failure ocurred a number of times.

Following the support information supplied on site, I then did a burn to ISO on MY DVD and when completed I right clicked on the ISO symbol and selected Burn with Creator. End result a perfect DVD. As a confirmation I repeated the process with the same image and same type of disc and it failed as per before. Then tried a new image and new disc and it was fine.

As you can imagine I have gone thru’ a number of DL discs with a high probability of failure.

 

Any ideas as to the problem??

[d_deweywright]

There's a knowledgebase article with a patch for that error here. Maybe that'll help? Please let us know.

[smitty115]

I followed the instructions and the update failed with the message "Setup has determined that your cofiguration does not support any of the included products."

 

I noticed that the upgrade was marked as a critical update for Dell - which I do not Have.

 

Many Thanks for the suggestion.

[d_deweywright]

Sorry... I didn't dig any deeper than the match with the error code.

 

Any chance it's a heat issue? If you've got a desktop PC, take the side off and set up a fan to make sure the drive is staying cool.

[smitty115]

Tried cooling no change. Somewhat confused what to try next any ideas?

[d_deweywright]

Well, since it sounds like you used to get consistently good results, and now you're getting intermittently good/bad results, it's entirely possible your drive is going bad. It's hardware, hardware (and power electronics like lasers) can wear out. You could replace the drive.

[Jim_Hardin]

Two things...

 

First is the 'Configuration does not meet...' message - wonder if you Right Click setup.exe and look under the Compatibility tab to make sure nothing is selected.

 

What brand of media are you using? Did you try any others?

 

Mostly leaning toward Burner like Dave mentioned

[cdanteek]

 

As you can imagine I have gone thru’ a number of DL discs with a high probability of failure.

 

What make brand of DVD DL media are you using?

 

What x speed rating does the packaging say?

 

What x speed are you burning them at?

[d_deweywright]

Excellent point, CD. And I'd also ask, did the failures start after opening a new package of discs? (Even if they're the same brand you'd been using?)