Unable To Install Creator Nxt 4 Pro To Win 10

[southview 0]

I tried to install Creator NXT 4 PRO to my computer, which is running on WIN 10. I have tried 4 times thus far and keep getting the message "Critical Registry Keys Needed for this Application are Missing", when I try to start the program. I am at a total loss on where to proceed next. I need some assistance.

[cdanteek 221]

Did you try and install it with other programs running especially antivirus and firewall software running?

[southview 0]

frustration prevails.....,tried to install with Firewall & Virus Protection off.....same message & situation as before. I WISH I could talk to a tech directly to get this resolved...I feel as if I just dumped $100 down the drain.

 

[cdanteek 221]

Reboot the PC and shut down all running programs.

 

Put the Roxio Software disc in a drive and run it choose repair when offered.

 

When finished reboot the PC.

 

Now does anything work?

[cdanteek 221]

It's taken five months to reply!

 

It take it the problem is over or your not interested in the problem anymore?

[JCN9801 1]

Gee guys! I'd like to weigh in on this one.

Mine: Installing NXT 4 only the main app and Secure Burn. No other NXT apps and no content. On an HP Pavilion dv7t-6100 CTO

SAME EXACT PROBLEM AS ABOVE. TWICE.

Second time around I was VERY CAREFUL in totally expunging NXT Pro 2 using Revo Uninstaller 3.1.6.

Then system image backups immediately before install attempt -- "clean"??? -- at NXT 4 from a retail download.

Literally ONLY NXT 4 would have changed ANYTHING.

Same result as other posters above reported: System won't boot after NXT 4 is installed!

Side-bar: Interesting hang-up during Roxio NXT 2 uninstall is that uninstalling Roxio Burn would hang up.

But same Secure Burn uninstall problem occurred on my Dell M6500 laptop (also a Win 10 over 7 upgrade) and NXT 4 installed just fine over there.

HP laptop reported error 0xc00000001 after 3 reboot attempts.

How does one go about "repairing" a Win 10 install from a Microsoft upgrade (Win 7 Ultimate) - there is no "ORIGINAL MEDIA"

Perhaps Roxio should provide an "approved list" of which laptops with Windows 10 WON"T CAUSE A PROBLEM WITH THEIR SOFTWARE?

This seems to be their response - It is YOUR FAULT, USER, you and your girly-man laptop that cannot handle our muscularly perfect software!

I guess the new definition of Windows 10 compatible is: "If it works for some people, then it is compatible..."

If it screws up your system (and the only app of hundreds that does), then it is your fault!

Geese Louise!

[Brendon 199]

How does one go about "repairing" a Win 10 install from a Microsoft upgrade (Win 7 Ultimate) - there is no "ORIGINAL MEDIA"

<snip>

Geese Louise!

 

Dear Geese Louise,

 

If you visit the Microsoft site here, you can download a bootable ISO of Windows 10 which can be burned to disc with ImgBurn. You won't need a CD key for it, as long as you have successfully installed Windows 10 on that machine at some time in the past.

 

Regards,

Brendon

[JCN9801 1]

MediaCapture15.exe (NXT Pro 2) runs under Win 10 but not always perfectly (even at "HIGH" Windows task priority)

Sol it is time to make another upgrade attempt (under Win 10): NXT Pro 2 --> NXT 4

 

Norton AV and Firewall ARE OFF! All device drivers are up to date.

BTW: Same AV/FW "ON" made no difference in a successful full install on my DELL Precision M6500 laptop (also a Win 10 upgrade)

 

Since this is a Roxio Creator upgrade I tried letting Roxio installer remove the old version.

Attempt #1: I bypassed installing everything other than the Main Program (incl NOT installing, nor removing, the old Roxio Secure Burn)

I got the less-than-helpful error "...Roxio...encountered a problem and needs to close..."

There was ROXIOCREATORNXT4.EXE-7E6C691E.pf file left over in C:\Windows\Prefetch

*Is there a LOG file somewhere that tells what it was tripping on?*

 

OKAY.

 

Attempt #2: Like so many other users, the install is HANGING UP on "copying new files" during uninstall of Roxio Secure Burn (<--just to try another variant)

I could try prior UNINSTALLING of all of NXT Pro 2 using Revo Uninstaller

There is not a separate option to just uninstall or bypass Roxio Secure Burn uninstall or I would try that to get around this immediate issue.

*How many breadcrumbs do I need to leave behind in the Registry so that Roxio NXT 4 installer know that this is an UPGRADE from NXT Pro 2?*

 

Can NXT4 be installed from Windows 10 Safe Mode?

Obviously this would be the minimum non-interfering footprint presented by other possibly offending programs.

 

When the moderators urge (suggest) that all other programs be turned off / closed, I do not quite know what this means other than AV and Firewall.

Perhaps I could ask for more specific help here. Firefox? MS-Word?

 

I would like helpful, kind, useful guidance / assistance.

Being ridiculed, shamed, slammed, or put on trial as a worthless dweeb for encountering difficulties does not help.

 

Thanks in advance,

---JCN (aka Geese Louise )

[Jim_Hardin 418]

JCN9801: You can install it in safe mode but I doubt it will make any difference in your case.

 

'close all other programs' actually means what it says! NOTHING else running or being used! Install does not take that long, walk away and grab a coffee.

 

In your case does NXT2 still show up in Control Panel - Programs and Features???

 

If it does, download and install the Revo Uninstaller. Then run it in Moderate Mode to remove any traces of Roxio.

 

If it does not, use your NXT 2 disc to Repair or Install NXT 2 then after Reboot, run Revo in Moderate Mode.

 

Let us know

[JCN9801 1]

JCN9801: You can install it in safe mode but I doubt it will make any difference in your case.

 

'close all other programs' actually means what it says! NOTHING else running or being used! Install does not take that long, walk away and grab a coffee.

 

In your case does NXT2 still show up in Control Panel - Programs and Features???

 

If it does, download and install the Revo Uninstaller. Then run it in Moderate Mode to remove any traces of Roxio.

 

If it does not, use your NXT 2 disc to Repair or Install NXT 2 then after Reboot, run Revo in Moderate Mode.

 

Let us know

I tried again to overcome the Roxio Secure Burn uninstall hang-up. Renaming the NXT Pro 2 subfolder with Roxio Secure Burn did the trick here.

The installation appeared to complete successfully but then the previous problem from a month back re-surfaced.

Upon attempted reboot I get an INACCESSIBLE BOOT DEVICE error. I did another re-image back to my previous good state.

Is there something I should do, or look for, BEFORE I reboot that will prevent this (or correct this) from happening?

I do not know if this is caused by left over crumbs from NXT Pro 2, or something NXT 4 introduced or something totally different.

I have all of the Intel & HP recommended driver updates for Windows 10.

Should I use a 3rd party tool like DriverMax or DriverAgent to look more thoroughly for driver updates? Recommendation?

I cannot recall 100% but I believe when I tried a month ago, Revo Uninstaller Moderate removed too many items and then the Roxio NXT 4 upgrade installer did not recognize my system as being eligible for the upgrade. A from scratch install from a Full NXT4 DVD gave the same result. But I will take better notes next round.

Thanks for the help.

---JCN

[Jim_Hardin 418]

It can't remove too much provided you run it in 'Moderate Mode'

 

But if you are using junkware like those driver finders, there is no telling what has been done to your PC and they would be part of the image as well.

 

Want some fun? Find a small HDD (its' only for a test) and put a clean Win 10 OS on it. Install NXT 4 (No update check at the start). You have the weekend so give it a try. (plan B would be to install another OS on it - NXT 4 - upgrade it to Win 10)