Red No Signal

[smokeyy]

I just brought my RGC (HD) and installed the software, hooked it up and updated the software but for some reason the capturing software says NO SIGNAL in green and red. It also turns the preview screen blue. I've already tried to repair it, update it, restart my pc, change the resolution settings on my Xbox and on my Roxio. I've also tried to change my TV settings but still no signal on both my TV or preview screen. I'm also positive that I have the wires hooked up right, two HD cords in and out and my usb cord. PLEASE HELP

[ogdens]

Go here http://forums.support.roxio.com/topic/120914-no-signal-for-rgc-hd-both-tv-and-peview-screen/

 

post #2 .

[Jim_Hardin]

Sorry it didn't work out for you!

 

If you sell or give away your RGC, just remember to include that all important Disc with it

[smokeyy]

that didn't work so I give up time to switch to legato I really like this product oh !@#%ing well

[grandpabruce]

smokeyy, it would appear that someone moved your last post here, because you have posted this same damned thing all over the forums. I combined your first 3 threads! Quit posting this same thing, over and over in a new thread! The answers that you get, will be the same as you have received so far!!!!

[smokeyy]

I've recently just brought my Roxio HD for my Xbox 360 Kinect. But, I'm receiving an red no signal issue and I cant alter any options in the capture program. I've tried resolving this problem by turning of my firewall and defender, and then tried to repair it. I'm also positive my HDMI cords are hooked up properly to my device. Finally my Xbox 360 is an 720p, I've also left some pictures down below to help anybody resolve this issue. I love this product and don't want to give it up so please help me.

​

[Jim_Hardin]

CD is right, and the fix he outlined should do the trick

[cdanteek]

My RGC is classified as an unknown device when plugged and I think it's because I plugged in the device before installing the software. Does this mean I can uninstall the software and redo this again

 

With the Device plugged into the PC open Device Manager and right click on unknown device and uninstall it.

 

Now you need to unplug the Roxio USB Device from the PC.

 

Now reboot the PC.

 

When the PC comes back from the reboot put your Roxio Software in a drive and run repair when offered when it's finished reboot the PC.

 

When the PC comes back from the reboot 'NOW' plugin the Roxio USB Device and check Device Manager for a Roxio entry under Sound Video and Game Controllers.

 

Should fix your problem if you follow the steps I outlined above.

[smokeyy]

My RGC is classified as an unknown device when plugged and I think it's because I plugged in the device before installing the software. Does this mean I can uninstall the software and redo this again

[smokeyy]

 

[smokeyy]

I've tryed everything do you think I should just return the product because it's just really frustrating and I don't want to waste 100$. A

[smokeyy]

i have an xbox 360 Kinect, The HDMI cord from the Xbox connects to the input (on the bottom of the unit)

 

The HDMI cord from the TV CONNECTS TO THE OUTPUT (on the top of the unit) on the same side as the USB cord

[smokeyy]

Yes this is how it looks

[smokeyy]

What settings do I need on my xbox 360 do you know I hav it on 720p is that all I need to do

[smokeyy]

No that's not my problem

[ogdens]

The HDMI cord from the Xbox connects to the INPUT (on the bottom of the unit).

 

The HDMI cord from the TV connects to the OUTPUT (on the top of the unit) on the same side as the USB cord.

 

This may not be your problem, but try it anyway.

 

 

 

 

[smokeyy]

I have an xbox 360 kinect and I've tried looking at the forums. So this is how my roxio is hooked up, I have one hd coRd running from the bottom of the roxio to my tv and then my other hdmi cord running from th top of the roxio to my xbox 360 with my USB connected to my 8GB ram Toshiba labtop and I've looked in to device manager and yes I can see my roxio in there but I have no preview or TV signal can u help me still? I also already tryed to repair it please help

[Jim_Hardin]

If you look in the Capture forum you will see this listed and resolved a dozen times

 

Let us know how you make out.

[Jim_Hardin]

You said the 'no signal' is both green and red???

 

Green means the software cannot see the device!

Red mean the hardware (capture device) does not have any valid signal going into it!

 

Those are the ONLY choices/solutions!

 

Describe IN DETAIL how you are hooked up to your Xbox?

 

What Xbox model?

 

What connection from the Xbox to the RGC? (no such thing as "HD cords")

 

If you have another USB cord lying about, try it. Also try ALL USB ports on your PC

[smokeyy]

There's no signal for my roxio HD on my tv or preview screen. I am using to hdmi cords and have changed all my display settings to 720p, repaired it and also made sure the wire hook ups were right.PLEASE HELP

[smokeyy]

its not on auto detect and it still doesnt work

[ogdens]

Check this first.

 

Xbox must be set to a specific output If you leave it to 'Auto Detect' it will never make a handshake with Roxio