No Device Detected After Install On Win7 Pro

[Pete_Fazio]

Hi,

 

I just installed Creator NXT4 on my Dell XPS running Win7 Pro. The install seemed to work fine. But when I go to burn a disc, it shows that no drive/device is detected. The DVD drive shows up in windows and I have used it to read/write before. I also used that DVD drive to install Creator NXT4. Do I have to set something for Creator to see my DVD drive? I was just trying to burn a test disc with a small mpeg file. Any thoughts on how I get Creator to see my DVD drive?

 

thank you,

 

Pete

[Jim_Hardin]

This one can get ugly...

 

CD did a lot of work on this, so I would like to let him respond.

[cdanteek]

Follow post #6 in the link below.

 

Follow it to the 'T' if you don't understand something ask.

 

http://forums.support.roxio.com/topic/74799-no-drive-detected/?do=findComment&comment=374534

[Jim_Hardin]

Thanks CD!

[Pete_Fazio]

Hi,

 

Thanks for your replies. I will keep this fix method, in case I have any more issues. It appears that the issue resolved itself after I shut down and then restarted the computer. Now when I go to burn a DVD, my DVD drive shows up and it works. I originally tried to burn a DVD right after the initial install without rebooting. Thanks for your replies.

 

Pete

[Brendon]

Hi Pete,

 

The installer inserts filters alongside the Windows ones so your Roxio program can also see the optical drives, but as you've found it does need that initial reboot to complete installation.

 

Cheers,

Brendon

[cdanteek]

The filter that Brendon explained it needs to see your optical drives.

 

[Jim_Hardin]

Doesn't the Installer tell you at the end to Restart your computer???