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Videowave15 Crashes



Happy New Year gents and ladies;


I have experienced an app crash numerous times while attempting to convert a .mts file to an .mp4 file.


I've played the entire .mts file with VLC media player to verify [to the extent that that is possible with that method] that the source file has no errors in it; it doesn't, and plays with no hiccups to the end.


I tried shutting down all the other apps on my desktop running Windows 7 to give VideoWave as much resource as it could get.


Lastly, I rebooted my system with the thought that a reboot would clear out any lingering binaries remaining from incomplete housekeeping from the previous app crashes.


I'm running a Pentium dual-core CPU ES300 @ 2.6 gHz with 8g of main memory.


I'm running Windows-7 64bit operating system.


Alternately, VideoWave hangs at the same position; and when it doesn't hang, it crashes with the following error:


Problem signature:
Problem Event Name: APPCRASH
Application Name: VideoWave15.exe
Application Version:
Application Timestamp: 522f1588
Fault Module Name: StackHash_c5af
Fault Module Version: 6.1.7601.19045
Fault Module Timestamp: 56258e62
Exception Code: c0000374
Exception Offset: 000ced0b
OS Version: 6.1.7601.
Locale ID: 1033
Additional Information 1: c5af
Additional Information 2: c5af796ac5410a47c26061f08f7e39d2
Additional Information 3: 2215
Additional Information 4: 22152233fca25adfa46745f4207884fe


Any and all thoughts or suggestions are gratefully appreciated.

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However, while you're at it, you may want to go ahead and write a disc(s) of your download so that you'll have it when your HD crashes, or you move to a different PC.


Thanks for the tip on repairing my installation, and for making a back up.


I haven't much worried about a drive crash; I'm running a RAID 1 mirror; but, I will want to port this thing to a new machine eventually.



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I don't have the disks; I downloaded the software. I played with it again today before the Superbowl; and, I discovered that it doesn't crash. Roxio Videoconvert hangs; and, it hangs early on.


I can play the .mts file almost all the way through - I haven't sat to watch it; but, it's certainly farther than I get before Videoconvert hangs.


In the past, I've discovered that using the wrong aspect will cause Roxio problems [eg. 4:3 rather than 16:9;] but, that doesn't seem to work this time.


Since I originally posted this message, I upgraded to Windows 10; otherwise, the platform is the same.


I want to add this to a video library to cast with my AppleTV. iTunes is the media server; and the files are on a NAS appliance. I've discovered that iTunes "doesn't play nice" with any video file format but mp3; and so the conversion effort. I'm already too far committed to use another media server at this point.


I'll continue to poke around; but if you or anybody listening has an idea, I'll try it.

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I'm running a Pentium dual-core CPU ES300 @ 2.6 gHz with 8g of main memory.


Do you mean a Intel Pentium E5300 2.6GHz 2 MB Cache Socket LGA775?


How long in play time to the spot where it gives you the error?


Have you tried loading the Software disc and running repair when offered?


That would be with all running programs shut down especially antivirus and firewall software.

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I'll continue to poke around; but if you or anybody listening has an idea, I'll try it.


It's been more than 30 days since you posted then you never answered one question!


Why would anyone suggest anything when you don't follow up with what was suggested?


You don't need the disc's to run repair, run the download setup .exe and choose repair when offered.

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