"servers Not Responding" Message

[jpar330]

Hello all. I have the program installed, registered online @Roxio thru the website, and even updated to the latest ver. I am even able to make copies of vhs-c tapes(so far). But, beginning with initial installation and continuing every time I open the program, it asks me to register, and then tells me that "servers are not responding, please try later". I am able to register online @ the website but not within the program. Any info/help is appreciated as I am a little concerned, get half into recording valuable memories only to see it all stop because of a glitch! Thank you!

[jpar330]

*update* Still haven't heard from customer support yet. On the plus side, I created a new administer account to log on to my laptop and tried that. Well, that works. Anybody have an idea as to why?

[cdanteek]

*update* Still haven't heard from customer support yet. On the plus side, I created a new administer account to log on to my laptop and tried that. Well, that works. Anybody have an idea as to why?

 

Your supposed to install all Roxio Software to a account with administrator privileges!

[jpar330]

@cdanteek- My initial install that started me down this path here was to an administer account. I just created a new, separate, clean account.

[cdanteek]

@cdanteek- My initial install that started me down this path here was to an administer account. I just created a new, separate, clean account.

 

Glad to hear it's fixed.

[grandpabruce]

Hello all. I have the program installed, registered online @Roxio thru the website, and even updated to the latest ver. I am even able to make copies of vhs-c tapes(so far). But, beginning with initial installation and continuing every time I open the program, it asks me to register, and then tells me that "servers are not responding, please try later". I am able to register online @ the website but not within the program. Any info/help is appreciated as I am a little concerned, get half into recording valuable memories only to see it all stop because of a glitch! Thank you!

 

Try this link:

 

https://www.roxio.com/registration/registerproduct.aspx?lang=enu

 

I have not had to use it, so let us know how it goes for you.

[jpar330]

@Grandpabruce- I left out in my original post that after I receive the error message of "servers not responding", I then click on "Finish" at the bottom and proceed using the program anyway. I tried your link, but no success. I have submitted a customer service request and await a reply. Let you know how it goes.

[grandpabruce]

@Grandpabruce- I left out in my original post that after I receive the error message of "servers not responding", I then click on "Finish" at the bottom and proceed using the program anyway. I tried your link, but no success. I have submitted a customer service request and await a reply. Let you know how it goes.

 

Okay, thanks. At least you can use the program. But the nagging would get annoying, especially since the supposed resolve doesn't work.

[cdanteek]

 

Any info/help is appreciated as I am a little concerned, get half into recording valuable memories only to see it all stop because of a glitch!

 

You don't need to register the program for it to work so I doubt it will pop up in the middle of a recording.

 

Have you tried running the software disc with all programs shut down especially antivirus and firewall software and choosing repair when it's offered?

 

Easy VHS to DVD 3 Plus doesn't have the 'Register Now' under the help menu like older versions of Roxio Software. So I booted into a image with C2011 Pro that has the "Register Now' and the servers are up and running!

 

User Brendon would refer to this as "a crook install".

 

Run the repair...