Roxioburnlauncher Using Too Much Memory

[Terrific]

I don't mind having Roxio Burn Launcher sit there are wait for me to insert a DVD or CD, but, the process seems to have a very bad memory leak. After Windows 7 has run for a couple of days, Roxio Burn Launcher is using more than 2GB of memory up, more than any other process on my system. This is with me never even using the drive. A screen shot of the list of processes running shows this, attached. I came to find it because I was searching high and low to find out why after a couple of days of uptime does my Windows 7 box become so slow that it is hardly even possible to use it. Killing the Roxio Burn Launcher smartens it up. I've opened a support request. This needs to get fixed. Perhaps the rest of you could check if it is happening to you too, and open support requests if it is?

Case Number 02519975

Product: Creator Topic: Output/Burning/Saving Issues Version: Creator NXT 4 Operating System: Windows 7 - 64 bit

Your Question

Subject: Memory "Leak" in Roxio Burn Launcher Description of Problem: When I initially boot up Windows 7, there is a process named Roxio Burn Launcher running on my computer as shown with the sysinternals tools. Over the period of a couple of days, this process uses more and more of my RAM memory up until Windows is running too slowly to use. It eventually uses well over 2GB of memory. All it does is sit there waiting for the user to insert a blank DVD, and it shouldn't use this much memory up. Other users on the internet have also experienced this problem. I can forward a screen shot of the running processes but not using this crippled tool here, using email when requested. I have verbally discussed this issue with your tech support and even had someone look at it with Teamviewer, but no action or solution is offered. It must be fixed.

 

[Terrific]

Thanks, Brendon. Next time I reboot, I will begin to notice it frequently to see how it starts and whether the excessive memory use is slow growing or a sudden thing. So far I have only been looking once the system feels slow to respond to me, and then killing that process after which I've been running on well for a week or two until forced to reboot. I do notice after killing the process that my DVD drive is now named "Roxio Burn Drive" D: although there is no disk in it. When I had only 8GB of memory and a 5600 RPM hard drive the sytem would get so slow at times I was ready to smash it. Now that I've upgraded to 16GB and a SSD, its not as noticable, has more resources to "burn" pardon the pun.

[Terrific]

I did reboot just a while ago. RoxioBurnLauncher process started small but is so far steady growing in memory size used while I watch it, gaining about 50Kb/second as I watch it in Process Monitor. So far up to 24MB from where I started watching it at 16MB, looks like it grows slowly, each second it is using just a bit of CPU and taking more memory.

[Terrific]

RoxioBurnLauncher is still using CPU time and consuming more and more memory, now up to 120MB since the last posting.

[Terrific]

I have version 1.31.33.0 of RoxioBurnLauncher.exe - this one came with NXT4, but I had this problem previous to buying NXT4, the problem also existed with the Creator 2011 I got with this computer. The memory is still disappearing, RoxioBurnLauncher is slowly eating it up, on its way to using a couple of GB or more in the next couple of days. Right now I have recently rebooted, and am only using Chrome with 10 tabs open and Outlook reading mail - but RoxioBurnLauncher is in the top ten of CPU using processes most of the time when I sort the processes by CPU used. It appears to impose an awful lot of overhead and resource drain to simply sit there and wait for disc to insert. Of course I can kill it and not run it at startup any more, but the point is that a large software company who should well know better is selling me crap, and it needs fixing.

[Jim_Hardin]

Are you serious?

 

This application has been out for many, many years and you are the only one in the world that has this issue

 

My Win 10 with NXT 4 has been running for a couple of weeks now and shows 1,108K.

 

Time to get your PC fixed Seriously might want to disconnect the drives and do a Repair Install of NXT 4

[Terrific]

Oh, man, this is really frustrating. I searched my drive for Roxio, looking for where I set which drives RoxioBurnLauncher is going to monitor, make sure its set OK. I do have Roxio Creator My DVD but I also have "Easy CD and DVD Burning Home DE" that I think came with the computer. When I run the Easy CD it advertises to me that I should upgrade to Creator NXT 4! But I did upgrade, at least I paid for it. I got a big zip file downloaded when I did, and no instructions. I opened the Zip file, found a Creator NXT 4 Pro folder, found a setup.exe in the folder, and ran it. So did it not install NXT 4 or what? Sigh. I don't see it on my Start menu, unless the Roxio Creator My DVD is it. But I do see a whole folder created in Program Files for NXT4. Confusing. Re-running setup.exe, maybe it installed but didn't delete the old stuff called Easy CD?

First think I notice is, it tells me again it wants to remove some of my software, but it DOES NOT tell me what software it wants to remove. I OK it anyway. Then I pick complete install. It runs a while, then freezes part way through when the status reads "Installing AfterShot_2" An errorwindow pops up and says:

>SetupNew\setup.cpp (140)
PAPP:
PVENDOR:
PGUID:
$
@Windows Vista Service Pack 1 (7601)
IE Version: 9.11.9600.18124

WTF? Why does this have to be so time consuming and full of problems? I didn't buy this software because I had nothing else to do with the rest of my life but try to get what I paid for. I'm a lifelong IT guy, I know the difference between this and Shinola.

[Terrific]

So, I clicked the OK box, as in OK I don't care, on the error message, it being the only choice, and the installation continued. I remember now it did this before, when I bought the product and first installed it, too.

When it finished, I had a Creator NXT 4 Pro 4 choice on my Start Menu and see yes I do have NXT 4 now. I did not before this.

 

However, I still have the old Roxio Easy CD and DVD Burning program too, at least I think its old, but who knows, telling me to upgrade to NXT 4. I guess its old. I should uninstall it? I also have this thing on my start menu for "ROXIO Secure Burn" which doesn't do jack when I double click it. What's up with that?

 

MEANWHILE, ROXIOBURNLAUNCHER PROCESS HAS RESTARTED SO I KNOW I DID JUST REINSTALL IT, AS THE PATH SHOWS WHERE IT IS COMING FROM IS THE NXT 4 FOLDER, AND ITS DOING WHAT IT ALWAYS DOES, STARTING OVER TO GRADUALLY EAT UP ALL THE MEMORY.

[Terrific]

Uninstalled Easy CD and DVD Creator, could see it was installed in 2011.

 

Now installing once again Creator NXT 4 Pro, since I still had the RoxioBurnLauncher trouble. I see where it tells me as it does it what it is deinstalling and then installing and maybe that is what other people were referring to. I was referring though to not wanting to OK the removal of software before I knew what it was removing. Water under the bridge now.

 

Still get the error bitching about something to do with Vista and a service pack, although I'm not running Vista

 

It all finished, and there is RoxioBurnLauncher, doing what it always did, slowly using more and more memory.

[Terrific]

Well - I finally found a setting labelled "Show Optical Drives Only" and checked it.

Roxio Burn Launcher quit growing its memory use.

 

Insert profanity laced expressions of disbelief, relief, and frustration at such a time waster that "nobody else" had.

(maybe nobody else has 16TB of RAID storage connected?)

[Brendon]

Hello David,

 

I'm out of bed and have arrived here. (I'm down in the New Zealand time zone)

My! You've been busy while I've been sleeping. It's going to be tricky answering all the questions you've raised. I'll hit what I see as the important points, and we can see if there are any questions left when I finish.

 

Firstly, it's not a good idea to have several versions of Creator installed at the one time.Your Easy CD & DVD Burning Home DE is a Dell-owned cut-down version of Creator - probably Creator 2012, though it might be Creator 10.3 or even version 9. It might even have Drag-to-Disc in it, which is not a good idea.

 

Every time that suite is started it will "phone home" and get an advert for the latest Creator, and will urge you to upgrade. It takes no notice that you have already -sort of - upgraded, it just identifies itself and if it isn't the latest then you are shown an advert for the latest.

 

These cut-down suites usually use the same filenames and registry key locations as the original suites, and the OEM [Dell, in this case] which has commissioned them has agreed to provide all support for them. That often means that versions can get tangled together, and Support from each company is pointing at the other company and saying "Ask them!"

 

Trying to uninstall one software suite while leaving the other alone is extremely difficult. You're really better off uninstalling everything with a Roxio label or name, cleaning out your system, and then installing the software suite you want to keep. We've found that the Revo uninstaller used in moderate mode is quite good at cleaning things out. Of course you've gone through this already, but other users will read this so I try to mention things which might help them too.

 

I don't know where your machine is getting those references to Vista SP 1 and I.E.9 from. I've searched back through your posts and you don't say which Operating System you're using. Your system dates from at least 2011 and the computer didn't guess those numbers for Vista SP1 and Internet Explorer 9, so perhaps you've "upgraded" your O.S. at some time and there are still the flotsam and jetsam of the old O.S. in there. Another argument for Clean Installs of an OS rather than Upgrade installs?

 

Second. I mentioned Drag-to-Disc earlier. That was a separate software set which was provided by Adaptec way back in the early days of Easy CD Creator. Rather than writing "standard" CDs, D2D used specially formatted CDs as if they were large floppies. You could drag a file onto the D2D icon and it would get written to the CD, which stayed open until you 'ejected' it.

 

D2D had problems (general reliability, compatibility between versions and manufacturers etc) and was eventually dropped from the Creator lineup after Easy Media Creator 9 [EMC9]

Roxio Burn appeared after that in an effort to replace D2D. It's a totally separate software which grabs your drives and shows an icon in the bottom right of your screen like D2D. You drop your files on the icon, and they get written as a session onto a standard disc.

Roxio Burn will also monitor floppy drives [by default - why on earth?] and can encrypt content so a user must enter a password to access it. I had problems with that - it saved a "temporary" copy of every encrypted file the drive read, and never deleted them. Very secure [i don't think] and gave me a bad case of bloat.

 

In any event, Roxio Burn is not needed to access and use all the other capabilities of Creator NXT. It is invoked by RoxioBurnLauncher when you put media into a monitored drive. It can be dispensed with by disabling the RoxioBurnLauncher service.

 

If you decide to keep Roxio Burn available, you can burrow through the settings and options [there's no comprehensive manual] and stop the launcher from noisily monitoring floppy drives every 2 seconds or so. I found it more convenient to disable the RoxioBurnLauncher service and be done with it!

 

 

 

In your case it seems that the floppy monitor routine of RoxioBurnLauncher has got tangled with something else and is refusing to release the memory it grabs when checking for non-optical drives every couple of seconds. Disabling that option plugged the leak.

You've done well locating the leak, and I hope you'll communicate the cause to the Corel support people. If Engineering can get funding to fix it, that will benefit all the users of this software.

 

Is there anything you've mentioned that I've missed?

 

Regards,

Brendon

[sknis]

You were sent a link to this post as a p.m. private message). I hope your were able to find and read it.

[grandpabruce]

Tom, it looks like you have a boatload of unnecessary stuff running! Close most of the junk you have running. No wonder you are having problems.

[Terrific]

I'm sorry skinis, I didn't mean to thread jack, in fact I search for Roxio Burn Launcher advice first and though my post belonged there.

grandpabruce, my name is David, not Tom, although my handle is Terrific. I recognize most of the "stuff" running and none of the major items are unnecessary. I am self employed and using have two different bookkeeping apps open, sometimes several version of tax programs, many MS Office docs, email, and a couple browsers with probably 20 windows or tabs each and some of those running various web apps from clients I work with. And Evernote, some Adobe Apps, Skype, and Teamviewer to a handful of other systems I can't easily reach, some of them client systems (I have an Enterprise Teamviewer license). Most of it is useful and used, and I hate to reboot and have to start it all up again. I just don't have only one job, and in fact do a whole bunch of different things to try and piece together a living. There are some less useful things running, but they aren't using much for resources and they certainly pale in comparison to Roxio Burn Launcher which manages to hog more memory that any other app on the system. Thanks for the advice, but, no matter how useful or not my other processes running are, Roxio Burn Launcher has a big memory leak and should be fixed.

[grandpabruce]

I'm sorry skinis, I didn't mean to thread jack, in fact I search for Roxio Burn Launcher advice first and though my post belonged there.

 

grandpabruce, my name is David, not Tom, although my handle is Terrific. I recognize most of the "stuff" running and none of the major items are unnecessary. I am self employed and using have two different bookkeeping apps open, sometimes several version of tax programs, many MS Office docs, email, and a couple browsers with probably 20 windows or tabs each and some of those running various web apps from clients I work with. And Evernote, some Adobe Apps, Skype, and Teamviewer to a handful of other systems I can't easily reach, some of them client systems (I have an Enterprise Teamviewer license). Most of it is useful and used, and I hate to reboot and have to start it all up again. I just don't have only one job, and in fact do a whole bunch of different things to try and piece together a living. There are some less useful things running, but they aren't using much for resources and they certainly pale in comparison to Roxio Burn Launcher which manages to hog more memory that any other app on the system. Thanks for the advice, but, no matter how useful or not my other processes running are, Roxio Burn Launcher has a big memory leak and should be fixed.

 

 

It is highly doubtful that Roxio will be doing anything to Creator 2011. If you are going to be doing any video work, perhaps you need to use a dedicated computer to do the work. At least one you don't have to have a lot of apps open on.

 

BTW, I meant no offense calling you Tom. Google Tom Terrific. Childhood memories.

[Terrific]

Are you telling me that Roxio Burn Launcher was last used in Creator 2011? Are you saying its not part of Creator NXT4?

 

Yeah, I have a dedicated machine for all the Adobe stuff and videos, but the screen crapped out so until the new one arrives.... it's not so bad using this one, quad core, 16GB memory and a 512GB Solid State drive, 16TB of Raid secondary disk. Big enough motor to make most anything fly. Of course, I make my living with it so its more investment than indulgence.

 

The Terrific actually comes from a Dale Carnegie class. I was told that when people ask how I am, I should always say "Terrific!" no matter how I feel, because that's how to win friends and influence people. Nobody wants to hear I am terrible, at least not in business and probably not in most personal situations either.

 

So, in a dark moment after being laid off the first time, I somewhat sarcastically named my first little company Computerrific as it was better than Computerrible. Now, computerrific.com was taken, oddly enough. So was computer.com. So, they let me have my third choice, the only thing left, terrific.com and I have been lucky to be Terrific ever since!

[Brendon]

Terrific,

 

I gather you're using Creator NXT 4 in Windows 7. I don't know how your post came to be in the Creator 2011 forum but that's confusing so I'll have it shifted to the proper NXT 4 forum.

 

Yes, Creator NXT 4 uses RoxioBurnLauncher, it's a standard piece of the suite.

 

Can you tell me please, are you experiencing this memory leak from the time you start, or does it suddenly appear at some point after around two days of running?

I've been running Creator NXT 4 in Windows 7 Ult SP1 for a little over 20 hours non-stop, and I can't demonstrate your problem. I've been popping my optical drives every time I'm near the machine to keep BurnLauncher exercised, but I'm still seeing nothing in the way of a memory lead.

 

Here's my usage at start, 12hrs, and 20 hrs.

 

 

 

As you might notice, it started at around 2.7MB, and has actually dropped to 1.6MB. I checked it regularly and memory usage has been stable over the day. Unless your memory leak starts suddenly on day two, I can't duplicate the problem on this machine.

 

Has anyone else out there experienced this memory leak, please?

 

Regards,

Brendon