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HollowTipz
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when i go to install game capture hd pro from the online download link suport gave me it gets stuck in a loop right at the start with Status:installing Net v4.0 the progress bar never moves

 

You did download it to your hard drive, un-zip it, and install from your hard drive?

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Log is showing the ole Incompatible Suite error :wacko:

This is extensive, but it what I suggest...
(Add Nothing! - Skip Nothing!)

Unplug your RGC Device and put it aside until you are completely finished.

Download and install the Revo Uninstaller. Then run it in Moderate Mode to remove any traces of Roxio.

Create a New User Account with Administrator Privileges.

Turn OFF any A/V & Firewall.

Reboot and log on to that new account.

Copy your entire disc to a new folder on your HDD.

In that new folder, right click on Setup.exe and select Properties.

Under the Compatibility tab, make sure nothing is checked!

Right click Setup.exe and select Open.

Don’t do any updates at this time (get it running first)

Use the Default Locations!

When the Install competes, turn your AV & Firewall back on and reboot.

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Log is showing the ole Incompatible Suite error :wacko:

 

This is extensive, but it what I suggest...

(Add Nothing! - Skip Nothing!)

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Download and install the Revo Uninstaller. Then run it in Moderate Mode to remove any traces of Roxio.

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure nothing is checked!

 

Right click Setup.exe and select Open.

 

Don’t do any updates at this time (get it running first)

 

Use the Default Locations!

 

When the Install competes, turn your AV & Firewall back on and reboot.

ok i will try this. now i never plugged the rgc device to my computer when installing, should i have tried that?

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i got the free trial for revo uninstaller pro. how do i put it in moderate mode?i cant find any roxio files through the program

 

When you open the Revo home page do you not see all of the installed programs and components on your computer?.

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Mine is a older paid version than the current one.

 

Choose your program to be uninstalled, right click on it and choose uninstall, then this window pops up with your choices safe, moderate, advanced.

 

Let me warn you if any of the defaults have been messed with (make a system restore point, make a registry backup, and the like) you can hose your PC!

 

Just a warning.

 

post-97-0-43991600-1453817231_thumb.jpg

Edited by cdanteek
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I don't have it installed anywhere right now. I believe it is the Default setting?

 

If any one knows, please chime in here ;)

ok i couldnt use revo because it was never successfully installed i only downloaded the setup file. i just deleted it and emptied recycle bin and did all the other steps you said and im still having the same problem it gets stuck while installing.here is a screen shot of where it gets stuck

post-129062-0-75172400-1454284255_thumb.jpg

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