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Jasper MSC

Will Not Install From Dvd

Question

I have been trying to install Toast 14 from a DVD purchased from OWC for a MacMini. I continue to get the error "The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance." I have never had a copy of Toast on this machine, and since installed the recent 10.11.3 upgrade, and had the same result. Customer support from Roxio has not responded and OWC customer support just says it is Roxio's issue to resolve. I copied and pasted the excerpt from the installer log which provides the error detail. Any help to correct the error or identify the problem would be appreciate.

 

 

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"PKLeopardPackage <file://localhost/Volumes/Toast%2014%20Titanium/Install%20Toast%2014(3734).pkg#toastAudioAssistant.pkg>"
)
Jan 27 10:06:28 MacMini2012 installd[298]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=110 "An error occurred while extracting files from the package “Install Toast 14(3734).pkg”." UserInfo={NSUnderlyingError=0x7fa4c04e5880 {Error Domain=PKXARArchiveErrorDomain Code=101 "archive verify failed" UserInfo={NSURL=file:///Volumes/Toast%2014%20Titanium/Install%20Toast%2014(3734).pkg#toast14Titanium.pkg/Payload, NSFileOwnerAccountID=1804592273, NSFileHFSTypeCode=0, NSFileSystemFileNumber=17, NSFileExtensionHidden=false, NSFileSystemNumber=16777230, NSFileSize=675396301, NSFileGroupOwnerAccountID=195062017, NSFileHFSCreatorCode=0, NSFilePosixPermissions=420, NSFileCreationDate=2015-06-18 09:14:35 +0000, NSFileType=NSFileTypeRegular, NSFileReferenceCount=1, NSFileModificationDate=2015-06-18 09:14:38 +0000, NSLocalizedDescription=archive verify failed}}, NSFilePath=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/89FD5053-371C-4B87-9CDC-4716516A94D2.activeSandbox/Root/Applications, NSURL=file://localhost/Volumes/Toast%2014%20Titanium/Install%20Toast%2014(3734).pkg#toast14Titanium.pkg, PKInstallPackageIdentifier=com.roxio.toast.toast14Titanium.ToastTitanium.pkg, NSLocalizedDescription=An error occurred while extracting files from the package “Install Toast 14(3734).pkg”.} {
NSFilePath = "/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/89FD5053-371C-4B87-9CDC-4716516A94D2.activeSandbox/Root/Applications";
NSLocalizedDescription = "An error occurred while extracting files from the package \U201cInstall Toast 14(3734).pkg\U201d.";
NSURL = "file://localhost/Volumes/Toast%2014%20Titanium/Install%20Toast%2014(3734).pkg#toast14Titanium.pkg";
NSUnderlyingError = "Error Domain=PKXARArchiveErrorDomain Code=101 \"archive verify failed\" UserInfo={NSURL=file:///Volumes/Toast%2014%20Titanium/Install%20Toast%2014(3734).pkg#toast14Titanium.pkg/Payload, NSFileOwnerAccountID=1804592273, NSFileHFSTypeCode=0, NSFileSystemFileNumber=17, NSFJan 27 10:06:28 MacMini2012 installd[298]: PackageKit: Running idle tasks
Jan 27 10:06:28 MacMini2012 installd[298]: PackageKit: Removing client PKInstallDaemonClient pid=1241, uid=506 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
Jan 27 10:06:28 MacMini2012 Installer[1241]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=110 "An error occurred while extracting files from the package “Install Toast 14(3734).pkg”." UserInfo={NSLocalizedDescription=An error occurred while extracting files from the package “Install Toast 14(3734).pkg”., NSFilePath=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/89FD5053-371C-4B87-9CDC-4716516A94D2.activeSandbox/Root/Applications, NSURL=file://localhost/Volumes/Toast%2014%20Titanium/Install%20Toast%2014(3734).pkg#toast14Titanium.pkg, PKInstallPackageIdentifier=com.roxio.toast.toast14Titanium.ToastTitanium.pkg, NSUnderlyingError=0x7ff4bb8e7e00 {Error Domain=PKXARArchiveErrorDomain Code=101 "archive verify failed" UserInfo={NSURL=file:///Volumes/Toast%2014%20Titanium/Install%20Toast%2014(3734).pkg#toast14Titanium.pkg/Payload, NSFileOwnerAccountID=1804592273, NSFileHFSTypeCode=0, NSFileSystemFileNumber=17, NSFileExtensionHidden=false, NSFileSystemNumber=16777230, NSFileSize=675396301, NSFileGroupOwnerAccountID=195062017, NSFileHFSCreatorCode=0, NSFilePosixPermissions=420, NSFileCreationDate=2015-06-18 09:14:35 +0000, NSFileType=NSFileTypeRegular, NSFileReferenceCount=1, NSFileModificationDate=2015-06-18 09:14:38 +0000, NSLocalizedDescription=archive verify failed}}}
Jan 27 10:06:28 MacMini2012 Installer[1241]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

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Corel Support responded to ticket after a week and provided a link to download a new package.

 

"OWC repackages the software installers, but they still come from us; so it is still the same software package we distribute. I suspect that the installer file just got corrupted somewhere along the way during redistribution."

 

Problem Solved.

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