Me Too -Stopped Working

[Carvel]

Well I'm another "mee too" poster. Just sincerely looking for advice.

 

I installed Roxio NXT4 onto a new Windows 10 machine. It was working flawless for about a month, at least on the features I use. I used it yesterday to do some audio editing and everything worked flawless as in the past. This morning when I go to open it I get the same message that the posters above have noted,

 

"Roxio Creator has stopped working. Then is says windows is trying to find a solution.....Then it says "A problem cause the program to stop working correctly. Windows will close the program and notify you if a solutiong is available."

 

The only real anomaly when I started it this last time is that I happened to have an SD card inserted in the reader, other than that it is all the same as yesterday.

 

I too have tried the Repair feature a couple of times including trying it with the McAfee turned off. I have not tried to Uninstall and re-Install yet but that will be next unless there is something useful that comes from this conversation. I tried to find a real Help desk within the Roxio site but it is a typical FAQ site without anyone to chat with so hopefully some suggestions pop up here.

[sknis]

Split from another topic to make sure YOUR issues are addressed and do not cause confusion with the other posters. You fix may be different from theirs.

 

What has updated on your computer in the last couple of days? Has McAfee been updated about the same time?

 

Unfortunately you have to pay for real help.

 

Post both your dxdiag.exe file and your events log from Windows 10. (Windows will tell you how to find the files. Use the more reply options to post your files once you find them.

 

Are you the only one using this computer?

[Carvel]

What has updated on your computer in the last couple of days?

The last update installed was about 6 days ago, it was this " Microsoft - Pointing Drawing - HID Non-User Input Data Filter (KB 911895)" But Roxio was working fine since then so I don't think it is Windows update related.

Has McAfee been updated about the same time?

I haven't really set up anything on McAfee yet and I'm not sure if it updated itself or not since yesterday.

Unfortunately you have to pay for real help.

I thought the $100 I paid for the program would include access to a Help line, ??? Anyway, that is another topic.

Post both your dxdiag.exe file and your events log from Windows 10. (Windows will tell you how to find the files. Use the more reply options to post your files once you find them.

There are eight dxdiag.exe files and another 12 that look similar but with an .mui extension. I don't think I want to start opening these not understanding them.

Are you the only one using this computer?

Yes, I am the only one using this computer.

So two things that I am thinking of trying, Restore back to the last point auto set which is about a week ago. The other is to try the Uninstall and then reinstall the entire program instead of just the Repair feature. Which of these two would you try first??

[sknis]

Your purchase gave you about 30 days worth of help (if I remember correctly.). You are beyond that.

 

Is this how you are trying to find/post the dxdiag.exe files? There is no personal information other then what you named your computer. DXDIAG here:

 

What about the events viewer log?

 

This is what the events viewer log should look like. Any error or problems will show up in red !

 

 

 

If you want help, then please give us the information or ask to close down this thread.

[Carvel]

Hey sknis, thanks for your suggestions. You have to bear in mind that those of us that are seeking help are no where near the understanding level as those that will help us... that is why we ask. At any rate, while I would have liked to have found the actual cause of the problem, then ultimately fix it, I am a lay person looking for an "up front" solution without digging into the "back screens" as I call them, unless I absolutely have to.

 

So I did resolve my problem. For anyone who might have a similar issue with NXT4 not starting as described in this thread, and at least one other thread, what fixed it for me was to "Restore" back to the a point where Roxio was working good. For me that Restore Point was about a week ago. I did that and Roxio is working good again.

 

Now, if whatever caused it to choke in the first place comes back then I will look deeper as you are suggesting.

 

Thanks for hearing me!

[cdanteek]

 

The last update installed was about 6 days ago, it was this " Microsoft - Pointing Drawing - HID Non-User Input Data Filter (KB 911895)"

 

KB 911895 is a old Microsoft KB, first updates came out in 2009, my W-7 X 64 shows, C:\Program Files\Microsoft IntelliPoint\Driver\nuidfltr, Created Wednesday, ‎April ‎13, ‎2011, ‏‎3:04:38 PM.

 

Look in your windows update and see if you show KB 911895 since you restored your PC to a earlier date?

[Carvel]

 

KB 911895 is a old Microsoft KB, first updates came out in 2009, my W-7 X 64 shows, C:\Program Files\Microsoft IntelliPoint\Driver\nuidfltr, Created Wednesday, ‎April ‎13, ‎2011, ‏‎3:04:38 PM.

 

Look in your windows update and see if you show KB 911895 since you restored your PC to a earlier date?

I did a search through the entire c drive for KB 911895 and can't find anything. From what I read that is related to my wireless keyboard, but now that it seems to be gone I don't see anything different happening on the keyboard.

[Jim_Hardin]

I did a search through the entire c drive for KB 911895 and can't find anything. From what I read that is related to my wireless keyboard, but now that it seems to be gone I don't see anything different happening on the keyboard.

 

That's not where you will find it...

 

Control Panel

Windows Updates

View update history

There will several hundred in there, so go to the bottom and look upward

[Brendon]

Carvel,

 

Since you have Windows 10 (post #1) you won't find Windows Updates in Control Panel because it's hidden. Try this if you want to see your update history

 

-Search "check", click on Check for Updates

-You land in Windows Update. Click Advanced Options, then View Your Update History

 

 

 

A quick way to check if a particular update is installed in Windows 10.

-press the Windows key and R together to bring up a Run box

-copy and paste the bold text here into that Run box with the proper KB number, and click OK. cmd /k wmic qfe | find "KB911895" (note: no space between KB and the number.)

 

A CMD box will open, and after a few seconds of searching you'll get the reply. If the update is installed you will get a response like this with a URL to MS Support.

 

If the update isn't installed, you'll just get the prompt line C:\Users\yourname>_

 

Regards,

Brendon

[Jim_Hardin]

Thanks Brendon, didn't realize it was "improved" in Win 10.