Constant No Signal

[Austyboy]

I recently purchased a Roxio HD Pro Capture Card and I have been trying to capture game play on my Xbox One for awhile now. I have all the cables in the right places, my software is up to date and yet no matter what I do when I open the capture window it just says no signal. I have tried multiple different T.Vs, switched the cables around to make sure they are in the proper place, and have even tried two separate capture cards (Mine and one belonging to a friend) to ensure that there wasn't just an issue with my capture card, and I always end up with the same no signal message. If I could please get some support with this issue, it would be greatly appreciated.

[Jim_Hardin]

Sure wish you told us what Color the no signal was...

 

Green means NO valid signal at all!

 

Red means it has something but not valid or set to the wrong signal (hdmi input but component is set in the software)

[Austyboy]

I see, I appologize then, didn't realize there were two different no signal colors.

 

It is indeed green. That being said, is there any reason why there would be no signal at all? As I already stated, my software is up to date and my cables are all in the correct places (I've watched multiple tutorial videos to ensure they were placed correctly, and looked at the guide on the main Roxio site.)

[Jim_Hardin]

The RGC device is not being seen by the PC!

 

Try a different USB cable if you have one.

 

Try EVERY USB port on your PC.

 

Open your Device Manager (Win-Pause - Device Manager- Sound and Video Controler) Plug & Unplug the device and see what entries show up.

 

Also make sure that there are not any error symbols Anywhere in Device Manager?

[dj_ripcord]

I want to interject here because I just successfully solved this issue on my end and was not able to find the answer to my problem on ANY forum post here.

In my situation, I initially had trouble getting Roxio to work because I had plugged in the capture card before installing the capture software. Which caused Windows to install it's own driver and that screwed up everything. Ended up having to do a system restore to get the software installed correctly. Still, after installing the software, it did not work. Green No Signal error just like Austyboy says. 

To resolve my issue, get this...... drumroll please..... I had to turn on camera access in the Windows 10 privacy settings. After doing that, the software worked fine. 'Fine' being a rather lax term because in comparison to other products, Roxio's software as a whole is hot garbage. The way I actually figured this out is by borrowing my friend's Elgato and it's software actually warned me that the camera privacy was on and it wouldn't work. So I was like... hmmm, wonder if that's why my other capture card wouldn't work. So I'm sure you can imaging my frustration.

Hope this works for you!