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Software Keeps Crashing



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Hey there!


Will there ever be an Update that fixes the Roxio Software? It keeps crashing on Startup since SP2 . The Version on the CD works, but is limited on features.


Some help would be nice. Also the support does not respond on emails....




Nico Blanke


No one, on the user forums, would have the answer for you. Only Roxio knows whether or not there will be any updates.

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It isn't the update :wacko:

Could be your install has gone south so let's try a repair this way:

Unplug your RGC Device and put it aside until you are completely finished.

Download and install the Revo Uninstaller. Then run it in Moderate Mode to remove any traces of Roxio.

Then turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

Now run your SP2 update.

If it offers to check for updates, don’t as this is the latest and greatest.

When the Install completes, turn your AV & Firewall back on and reboot.

That will fix any software issue you have. Let us know ;)

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Still not the software, I have XP, Win 7 (2) and Win 10 (2) + Win 8 for a time. No issues.


You need to download again to assure that the file is not corrupt, then repeat, step by step, the above ;)


Also do a Win-Pause and tell us all the System information that shows up there.

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