Video Capture Crashes

[countrycrazy]

I'm trying to rip a dvd to my computer (one that I recorded) and when I choose "Video Capture" then switch to my dvd burner the program crashes and says "Roxio Media Capture has stopped working." This started happening a few nights ago with NXT Pro and even though I upgraded to NXT Pro 4, I'm still having the same problem. Here are the problem details :

 

Problem signature:
Problem Event Name: APPCRASH
Application Name: MediaCapture15.exe
Application Version: 8.0.0.47
Application Timestamp: 55faed66
Fault Module Name: DVDCheck15.dll
Fault Module Version: 17.0.0.0
Fault Module Timestamp: 55a71fd8
Exception Code: c0000005
Exception Offset: 00010fad
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

 

I'm wondering if I still have 'bits' of NXT in my registry? I allowed NXT 4 to uninstall the program.

[countrycrazy]

Thank you. I just tried a different DVD and it worked, so it must be the dvd.

 

So you know the number of Installs is limited to 10 but can be reset. However the number of 'Repairs' does not count

 

So let's try that firlst!

 

Turn off anti virus and any other running programs.

Start an Install of NXT4 (skip the updates part)

Choose Repair when offered.

Reboot at end.

Try it again AND try adding it to other programs within the Suite (VideoWave & MyDVD) - choose Add and select an xxx.VOB file from the VIDEO_TS folder on the disc.

 

If all fail - it is your disc!

[Jim_Hardin]

So you know the number of Installs is limited to 10 but can be reset. However the number of 'Repairs' does not count

 

So let's try that firlst!

 

Turn off anti virus and any other running programs.

Start an Install of NXT4 (skip the updates part)

Choose Repair when offered.

Reboot at end.

Try it again AND try adding it to other programs within the Suite (VideoWave & MyDVD) - choose Add and select an xxx.VOB file from the VIDEO_TS folder on the disc.

 

If all fail - it is your disc!

[cdanteek]

 

So you know the number of Installs is limited to 10 but can be reset. However the number of 'Repairs' does not count

 

C:\ProgramData\Roxio Log Files\Roxio Creator NXT Pro 4\15-10-23 20-09\{ProductID}_{INSTALL_MODE}.log

10/23/15 20:09:59 - Installer version: local_build

Checking validity of key

10/23/15 20:10:30 - Query: http://www.roxio.com/activateproduct.aspx?PROD=42&SRNM=vp+P9NIVJvKa2IzDZFbg5ZNjn8SUUQ74

&LANG=ENU&type=30&SC=13478

10/23/15 20:10:30 - Install Count: 3

10/23/15 20:10:30 - Install Left: 17

10/23/15 20:10:30 - Install Resets: 0

10/23/15 20:10:30 - Validation completed successfully

 

 

 

Creator Nxt 4 has a limit of 20 installs.