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Error Code 064C During Installation



Hi, I had Roxio Creator 2012 Pro installed on my Windows 7 desktop. I just purchased Roxio Creator NXT Pro 3 and tried to install it. During the install it said that it would have to uninstall the previous version before it could install the new version. I agreed. After uninstall, during new install I got an "error code: 064C". Researching it on the web, it sounds like the uninstall did not uninstall all components, so now I can't install the new version. Any suggestions? How can I get rid of all of the old remnants of the previous version? I am assuming I will have to go into regedit to do so, but I don't have that much experience doing so, so please be very specific if this is the advice you are going to give me. Otherwise, how can I get rid of all of the old to be able to install the new? Thanks

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Download the trial version of REVO Unstaller Pro and install it. Use the search function to search for Roxio or Creator or similar. Uninstall it using the Moderate Mode (only). It will use the built in installer (if it can find it) and then search for the left overs - agree to remove all of them. That should do it.


Did you have the download or the disc. If disc, copy the disc to your system drive and install it from there.


Turn off your antivirus and other malware before the install. Make sure you restart it after the reboot. Never run a registry cleaner.

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