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Have gotten help in the recent past for Capture Video and the program has worked successfully. However, there appears to be something within my operating system that is at times preventing Capture Video from opening. The cure thus far has been to perform the "repair" procedure. Here's what occurs. Creator 2011 home page is opened. The Video Capture button is clicked and the operating window opens, but without any of the details. That is, it is just the frame that appears where the right half the space that is normally devoted to the just captured videos typically appear, and the left half of the frame where the viewing screen, capture device and Capture/Stop Capture radio button normally appear. The program remains stuck in this position, while the hourglass just sets there. I have left it in this state for extended periods of time waiting for it to open successfully. At times is does eventually open. At other times it doesn't. Doing a repair solves the problem, and is of course a pain in the you know what. There are other times when the program doesn't hang. Once the program opens it operates without any problems. Here's what the Event Viewer indicates:

 

AppHang Event: 1002

 

Stopped interfacing with Windows, Process ID:930

 

Application Path C:\Program Files (x86)\Roxio 2011\Media Import\Media Capture.13.exe

 

Report ID: bc648002-1604-11e6-8305-00270e0ee901

 

Any help would be appreciated.

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Details Product: Windows Operating System Event ID: 1002 Source: Application Hang Version: 5.2 Symbolic Name: ER_HANG_LOG Message: Hanging application %1, version %2, hang module %3, version %4, hang address 0x%5. Explanation

The indicated program stopped responding. The message contains details on which program and module stopped responding. A matching event with EventID 1001 might also appear in the event log. This matching event displays information about the specific error that occurred.

User Action

No user action is required.

Currently there are no Microsoft Knowledge Base articles available for this specific error or event message. For information about other support options you can use to find answers online, see http://support.microsoft.com/default.aspx.

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outerbank, do you happen to run a registry cleaner on your system? If so, try turning it off, do a repair, then leave the registry cleaner off for awhile and see if your problem goes away. Registry cleaners and Roxio have not worked well together in the past. I don't recall if Creator 2011 had that problem or not, but it's worth checking.

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