Toast 15 Not Responding On El Capitan

[msetten]

I just bought Toast Titanium 15 after having used version 12 for years. I deinstalled version 12, rebooted than installed version 15.

The first time I started Toast 15, I was asked to enter my name and license which I did, after that application stopped responding. I only saw the coloured spinning wheel. I force closed it, rebooted and tried again. Now I was not asked for the license, but the application immediately stopped responding. All I can see is the menu (which does not respond) and the spinning wheel. Uninstalling, rebooting and installing again did not help. Sometimes after a force quit and reboot Toast asks whether to reopen previously non responding windows or not. Neither option works.

 

I am now left with a non working version of Toast. Any help please?

 

My configuration is:

- MacBook Pro Retina, 15-inch, late 2013

- 2.6 Ghz Intel Core i7

- 16 GB memory

- 1GB SSD

- OSX El Capitan version 10.11.6

[Jim_Hardin]

I sent this email to support after they closed down my ticket. :/

 

-------

 

WTF is wrong with you people? I ALREADY TOLD YOU WHAT WAS WRONG FROM ALL OF MY TESTING ON MY END. Your bloody applications, Toast 15.0 and 14.1, suffer from the same problem. i.e. goes to beach ball status when the initial screen is dismissed each and every bloody time when the application is launched.

 

Do you want me to go there and fix your bloody problem, because you people seem totally !@#%ing incapable of providing proper customer support in terms of bug updates? I have a degree in computer programming, and I am telling you the problem is NOT on my bloody end. The problem is on YOUR end in how you are dealing with Apple’s Sandbox.

 

Try this scenario… You have version 14.0 running quite well. GO BACK AND FIGURE OUT WHERE YOU IDIOTS MADE A CHANGE THAT !@#%ED UP VERSION 14.1 and 15.0! I’ve had enough of this bloody ^#!& already. :/

 

Many of the software vendors tech support unit will discontinue service upon receiving such a mature response...

 

I can fully appreciate your frustration but you have to remain civil if you expect to get anywhere

 

And just so you know, 'support' has really fallen apart after Corel bought up Roxio.

[grandpabruce]

I am not a Mac user, but it is pretty obvious that Corel has purposely botched any Roxio software, with Corel upgrades, so that Mac users and PC users will switch to Corel software. Outside of my old Corel Wordperfect suite, I will not have any other Corel software on my PC.

[Soundhound104]

Toast 15 Not Responding On Sierra either!

Toast 12 still working fine.

Model Name: iMac

Model Identifier: iMac12,1

Processor Name: Intel Core i5

Processor Speed: 2.5 GHz

Number of Processors: 1

Total Number of Cores: 4

L2 Cache (per Core): 256 KB

L3 Cache: 6 MB

Memory: 16 GB

Boot ROM Version: IM121.0047.B23

SMC Version (system): 1.71f22

Serial Number (system): C02HLDYSDHJF

Hardware UUID: 16EF7947-18AF-53B5-B3F5-9C4EA7F4CD52

[jamerican1]

Well I finally got Toast 15 to work this morning. I cloned my internal drive to an external Firewire drive, booted my iMac from the cloned drive, uninstalled and thoroughly removed anything with Corel, Toast, and Roxio from the drive. I then rebooted from the external drive and installed Toast 15 to it. It has now been working for the past 2 hours. I will watch it for another week before I attempt a clean install to the internal drive. If anything goes wrong I will update this post.

BTW, I first used a video converting program to convert my mp4, MKV and avi files to an NTSC VOB file before using Toast 15 to convert, remux and burn them to a dvd. This combination is working so far.

 

My configuration is:

- 27" iMac Mid 2011

- 2.7 GZ Core i5

- 16 GB memory

- 250 GB SSD Internal, 250 GB External

- OSX El Capitan version 10.11.6

[Jim_Hardin]

On the contrary, there are many video elements that are common to all systems and that is what I peck at here. This Topic is 22 responses long and I have yet to see anyone take on a methodical approach to reaching a resolution. It appears that experience isn't being used here.

 

If anyone is helped here, and a few have contacted me, then there is no disservice.

[bohalloran]

Jim, you have misunderstood my response. I never said that I had so many coasters. My point in saying that is based upon my long use of Toast, my being in this group and reading many posts regarding many things that can cause toast to hang. In various places in the process. Many hangs, not just the burn process are caused by files that are corrupt, for various reasons. I have had very few coasters using Toast. I have been using Toast since Toast Titanium 4.0. This thread has several different issues being raised. While I applaud you for your willingness to attempt to assist toast users, you are strictly a PC user and only use PC software and are in no position to have knowledge that will actually help someone with a mac using toast. That would be like me posting comments in the easy media creator forums when I only use a mac and mac software. While it is a shame that there are very few, if any Mac users who have extensive knowledge of the Mac OS and are familiar with toast who post here, having people no matter how well intended who only use PC's and have little to no knowledge of the Mac OS and Toast, actually does a disservice to the product and those who use the product. I certainly wish that there were many more Mac users who are familiar with the Mac OS and toast who would post here. But it is what it is.

[jamerican1]

Yesterday I uninstalled all items Corel/Toast/Roxio and reinstalled Toast Titanium 14 which is now working perfectly. No Toast 15 for me until a fix is published.

[Jim_Hardin]

bohalloran: Thanks for the update!

 

It is curious that you would have so many fails that way too.

 

But burn fails are not the subject of this Topic, which is about Toast not responding.

 

Still, an interesting topic in itself. Why don't you start a new topic about the coasters and see if we can find a resolution for that

[bohalloran]

Yes Jim, in Toast you can select "save as disc image", then I actually open the image and run it in DVD player. If that works, then I'll either use toast to do the burn or use OS X to do the burn. If that doesn't work, many times, and I mean many times, though not all the time, there is something corrupt in one of the files. using MPEG streamclip does fix or repair many files that have corrupt data or dropped frames.

[Jim_Hardin]

In the PC versions we often recommend burning to ISO then using that to burn to Disc.

 

Is that available in Toast???

 

It would help pin down where the error is

[msetten]

I am still in contact with Support regarding this issue (whom are very very slow in responding).

 

Today I was asked to make sure I disconnected all other USB/Firewire devices and check to see if any of the following QuickTime plugins where installed:

CamTwist < V2.4

Perian< V1.2.3
Flip4Mac< V2.4.4.2
3ivx< V 5.0.5
EasyCap< V 0.5.5a
DivX< V 6.8.4

 

I did have Perian, which I uninstalled and then rebooted. Then I started Toast 15. It looked like it hanged again at that point. But I suddenly had to leave from my mac and after about an hour I came back finding Toast up and running. However, after closing it and starting it again, it did hang again. Another reboot and starting Toast again gave the same result: it looks to hang for about 30-45 minutes and then it continues and works fine.

 

I am not sure this is due to the uninstall of Perian as before I never waited 30-45 minutes after starting Toast.

 

Still not satisfactory as having to reboot and wait 30-45 minutes for Toast to start is not workable.

Maybe others with this same issue can try this too, to see if the behaviour is similar.

[hermie54]

Well, I haven't burned anything in the last couple of weeks, so I can't say how Express Burn holds out on my machine. But then, if it turns out to be a video DVD I'll probably use Video Ambush (formerly MPEG2-Works), which always has been rock solid for me and does the burning too. For a real Red Book Audio CD I go the DSP-Quattro route, or Amadeus Pro. For a Data DVD I'll give Express Burn a try though.

[jamerican1]

Of course, one day after I get Toast 15 in the MacUpdate bundle Express Burn gets updated and is now at version 5.05. Which means it's still alive and I'll check it out. Feature list on the site looks fine to me, as long as it does the job and is rock solid. Time will tell.

Tried Express Burn today and it crashed while processing a .mpg file almost at the end. Toast 15 completed the re-encoding of the same file but crashed at the beginning of the burn. What a bummer. Need to go back to Toast 14 but I do not have the installation file and cannot get it from Roxio.

[Macintosh Sauce]

I sent this email to support after they closed down my ticket. :/

-------

WTF is wrong with you people? I ALREADY TOLD YOU WHAT WAS WRONG FROM ALL OF MY TESTING ON MY END. Your bloody applications, Toast 15.0 and 14.1, suffer from the same problem. i.e. goes to beach ball status when the initial screen is dismissed each and every bloody time when the application is launched.

Do you want me to go there and fix your bloody problem, because you people seem totally !@#%ing incapable of providing proper customer support in terms of bug updates? I have a degree in computer programming, and I am telling you the problem is NOT on my bloody end. The problem is on YOUR end in how you are dealing with Apple’s Sandbox.

Try this scenario… You have version 14.0 running quite well. GO BACK AND FIGURE OUT WHERE YOU IDIOTS MADE A CHANGE THAT !@#%ED UP VERSION 14.1 and 15.0! I’ve had enough of this bloody ^#!& already. :/

[Roman64]

After the upstart of the Mac you must first open any program of Roxio Toast (11/12/14/15). I have Toast 11 (14 and 15 works too) in my startup items and it works great.

When I'm not using the program I put it in the dock, because If you open another program or browser before you use Toast the program closes after opening.

[hermie54]

Of course, one day after I get Toast 15 in the MacUpdate bundle Express Burn gets updated and is now at version 5.05. Which means it's still alive and I'll check it out. Feature list on the site looks fine to me, as long as it does the job and is rock solid. Time will tell.

[Matt Caz]

 

Didn't mean to offend...

 

Not my products, I am only a fellow user here, not an employee of Roxio

you've admitted you don't use a Mac and I'm not sure why you feel the urge to comment about problems mac users are having with Roxio Toast. Its nice that you have the time to do that, but you don't have the core experience that's necessary to understand the many issues of Toast over the years. Since Corel bought toast it's become a piece of excrement, but it's about the only choice out there for mac users. Unless you're the admin of this forum, I suggest you curtail the attitude when you're visiting the Toast forum. Have a great day!

[Jim_Hardin]

Butting into?

Jeez... I'm so sorry.

I won't bother you again, nor will I bother with your products.

 

Didn't mean to offend...

 

Not my products, I am only a fellow user here, not an employee of Roxio

[BR_jac]

Butting into?

Jeez... I'm so sorry.

I won't bother you again, nor will I bother with your products.

[Jim_Hardin]

Different machine puts into a new category... Always best to start a New Topic rather than butting into someone else s and calming 'mee too'

 

Try the tips offered in post #2 and let us know. Then we can split this off into a New Topic

[BR_jac]

As a whole, the problems experienced and described originally echoes the very same on my end.

The only difference is the hardware, as I am running an iMac 27-inch.

[Jim_Hardin]

I am experiencing the very same problem.

So far, Toast 15 is a waste of money...

Reinstalling ver 10 for the time being.

 

What problem, the OP has described 2 different issues.

[BR_jac]

I am experiencing the very same problem.
So far, Toast 15 is a waste of money...
Reinstalling ver 10 for the time being.

[msetten]

@theoldarchiver: Thanks, at first it seemed to have worked. I removed all files referencing Toast as you mentioned. Rebooted, installed again. Then starting Toast it came up with the setup dialog, license, registration and then the wizard to select what type of project to create. But after choosing a project (and disabling the wizard for the next time as I don't like it as a start up screen), the application stops responding again. So the problem is still not solved.

[theoldarchiver]

I don't know how exactly you deinstalled, but perhaps there were some left-over files (e.g. preference files) with invalid data that the new app is tripping over.

Check and delete anything found at these locations too, besides the application folder, for a real fresh start, and try installing again:

/Library/Application Support/Roxio/Toast Menu Styles

~/Library/Application Support/Roxio/Toast Menu Styles

/Library/Preferences/com.roxio.Toast.plist

~/Library/Preferences/com.roxio.Toast.plist

~/Library/Preferences/Roxio Toast Prefs

~/Library/Saved Application State/com.roxio.Toast.savedState

~/Library/Services/ToastIt.service

 

Basically any file with “toast” in it, for which it makes sense to have a fresh copy re-created.